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Defender 5.8 - Administrator Guide

Getting started Managing Defender objects in Active Directory Configuring security tokens Securing VPN access Securing Web sites Securing Windows-based computers Securing PAM-enabled services Defender Management Portal (Web interface) Delegating Defender roles, tasks, and functions Automating administrative tasks Administrative templates Integration with Active Roles Integration with Cloud Access Manager Appendices
Appendix A: Enabling diagnostic logging Appendix B: Troubleshooting common authentication issues Appendix C: Troubleshooting DIGIPASS token issues Appendix D: Defender classes and attributes in Active Directory Appendix E: Defender Event Log messages Appendix F: Defender Client SDK Appendix G: Defender Web Service API

Step 2: Analyze Defender Security Server log

Step 3: Gather further diagnostics

If Step 1: Gather required information and Step 2: Analyze Defender Security Server log have not resolved the issue, further diagnostics may be required, including collecting environmental details and tracing. Contact Dell Support for advice on how to enable tracing. You will need to provide the version number of the Defender Administration Console and Defender Security Server you are using. Normally, you can find the Defender trace files in the following location: %ProgramData%\Dell\Diagnostics.

Appendix C: Troubleshooting DIGIPASS token issues

Step 1: Determine type of failure

Does the token display batt x, where x indicates the number of months the battery has left?
Does the token display dp G0 7 before a number is displayed?
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