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Defender 5.8 - Administrator Guide

Getting started Managing Defender objects in Active Directory Configuring security tokens Securing VPN access Securing Web sites Securing Windows-based computers Securing PAM-enabled services Defender Management Portal (Web interface) Delegating Defender roles, tasks, and functions Automating administrative tasks Administrative templates Integration with Active Roles Integration with Cloud Access Manager Appendices
Appendix A: Enabling diagnostic logging Appendix B: Troubleshooting common authentication issues Appendix C: Troubleshooting DIGIPASS token issues Appendix D: Defender classes and attributes in Active Directory Appendix E: Defender Event Log messages Appendix F: Defender Client SDK Appendix G: Defender Web Service API

Step 2: Verify Defender configuration

1
Check the token violation count and reset if necessary by using the Properties dialog box provided for the user in the Active Directory Users and Computers tool (use the Defender tab). Re-test user authentication. Ask the user to retry their token.
3
Reset the token by using the Properties dialog box provided for the user in the Active Directory Users and Computers tool (use the Defender tab). Ask the user to retry their token.
4
If the user receives an “Access denied” message, make sure the user’s account is listed on the Members tab of the corresponding Access Node, or that the user’s account is a member of a group listed for the Access Node. If the user is not defined, the Defender Security Server log includes the error message “User not valid for this route”.

Step 3: Gather further diagnostics

If Step 1: Determine type of failure and Step 2: Verify Defender configuration have not resolved the issue, further diagnostics may be required.
Test the token response in the Active Directory Users and Computers tool: Open the Properties dialog box for the user, click the Defender tab, select token, click Test, and then enter the token response from the token.

Appendix D: Defender classes and attributes in Active Directory

Classes defined by Defender

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