Chat now with support
Chat with Support

Defender 5.9.3 - Release Notes

Known issues

The following is a list of issues, including those attributed to third-party products, known to exist at the time of release.

Table 4: General known issues
Known Issue Issue ID

When a user logs in for the first time using Defender Desktop Login provider, the system takes more time to respond after the token details are entered.


When trying to authenticate with the Defender ISAPI Agent, the following error occurs even if a valid token response is entered:

Error Message - Invalid token response. Enter a valid token response


The error message is displayed when the Defender ISAPI Agent is not configured correctly, for example, when the connection to the Defender Security Server is specified incorrectly. Make sure that the settings of the Defender ISAPI Agent are configured correctly.


Defender Desktop Login component does not allow to log in when the NTLM v2 is enabled and Kerberos authentication is disabled.


Enable the Kerberos authentication.


The user is not allowed to log in to the system when the group name is renamed in Active Directory.


The Admin user must log into the client machine, remove and add the group from Defender Desktop Login configuration tool (GinaConfig.exe).


If Test connection automatically setting in the DSS configuration is enabled, a very large number of DSS logs may be generated.


  • Workaround 1: Disable the 'Test connection automatically' setting.
  • Workaround 2: Make sure you have enough space for DSS log files, and periodically delete old log files.

When a user using their GrIDsure token authenticates to a website protected by the Defender ISAPI Agent, they are unable to reset the PIP. This may happen if the user has other tokens assigned to them besides the GrIDsure token.


Make sure that no other tokens are assigned to the user, if they are using the GrIDsure token for authentication.


"The user name or password is incorrect." error may occur even when user log-in to the Defender Management Portal with correct credentials. This error message may appear if the domain controller is not available to the Management Portal.


Make sure that the Active Directory functions correctly, and the machine with Defender Management Portal is able to reach a domain controller.


When authenticating via Defender, users may encounter the message "You must change your password before logging on for the first time" that prevents them from logging in. This may occur if the user's password has expired and the Defender security policy is set to use the proper name or Defender ID for authentication.


Do one of the following:

  1. Allow users to change their expired passwords using some other means.
  2. Change the Defender security policy to use a SAM account name or UPN for authentication.

When a user attempts to log on to a computer protected by Defender Desktop Login with a GrIDsure token for the first time the following error may appear: "Access Denied." This may occur if the user uses an alternate UPN suffix.


Switch the user to use the default UPN suffix during the logon procedure.


An attempt to authenticate users using a VIP credential may fail in a child domain, when the VIP credential certificate is installed only in the root domain.


Install the VIP credential certificate in the child domain.


A user, authenticating via Defender Password for the first time, is not prompted to change the password, even though the corresponding option was selected when the password was assigned to the user. This may occur if Defender Password expiration is not enabled in the corresponding security policy.


Edit the corresponding security policy object in the Administration Console and enable expiration of the Defender Password.


To change the user ID setting on an access node, the DSS Service must be restarted.


Restart the Defender Security Server service. You can use the Defender Security Server Configuration utility to do this.


When attempting to log on to a computer protected by Defender Desktop Login as a local user, you may see the following confusing error message: "The Defender Security Server could not log you on as your system administrator has denied you the right to log on locally."


This error message indicates that you cannot log on as a local user without Defender authentication.


A user may encounter an error when trying to change the PIN on a token. This issue may occur if a GrIDsure token is also assigned to that same user.


Make sure that users who are assigned a token with a PIN do not have a GrIDsure token assigned to them.


The Token Program wizard in the Defender Administration Console may skip pages and produce errors. This may occur when two or more instances of the Administration Console are running at the same time on the same computer.


Use only a single instance of Defender Administration Console and close the multiple instances.


When you assign a token to a user in the Administration Console, the token may fail to immediately appear in the user's list of tokens.


This behavior is due to the replication latency in Active Directory. View the list of tokens after the changes have been replicated.


After you change the user's token list in the Management Portal (e.g. assign a token to the user, or unassigning a token), the list of tokens may remain unchanged.


This behavior is due to the replication latency in Active Directory. View the list of tokens after the changes have been replicated.


When using the Management Portal to unlock an account locked by Defender (not Windows), you may see a confusing confirmation message about resetting the violation count.


When you unlock an account locked by Defender, the violation count is automatically reset as well.


When accessing the Management Portal for the first time, it is possible to access the Defender reports site, but the reports are non-functional. This may happen because the Management Portal service account has not yet been configured.


Navigate to the Management Portal Administration user interface and configure the service account.


When you point the mouse cursor on the "Authentication requests by DSS" diagram in the Management Portal Dashboard, the tooltip may list an incorrect value, while the diagram displays the correct value for the number of authentication requests.


Do either of the following:

  1. Use the value on the diagram.
  2. Reload the web page (CTRL+F5) to update the value in the tooltip.

When you use the Defender Integration Pack for ActiveRoles, the Defender license allocation value seen in the ActiveRoles Administration Console may be different from the values in the Defender Administration Console. This may occur in a multi-domain environment when ActiveRoles Server accesses a domain using a domain controller that is not a global catalog.


Use the values in the Defender Administration Console, these are the correct values.


When you program mobile software tokens using the Defender Integration Pack for Active Roles, the option to program the tokens in challenge-response mode is available. Selecting this option may produce an error.


Defender software tokens for mobile devices currently do not support challenge-response mode. Ignore this option.


When trying to access a site protected by the Defender ISAPI Agent, you may see the following error: "Calling LoadLibraryEx on ISAPI filter failed." This may occur if the web site protected by the ISAPI Agent is a 32-bit site running on a 64-bit IIS.


If you need to run a 32-bit web site, consider running it on a 32-bit computer with a 32-bit IIS and install the 32-bit version of the Defender ISAPI Agent.


When you enter a verification code when requesting a software token through the Self-Service Portal, you may see the following confusing error message: "The link has expired."


This error message means that the verification code has expired.

Start over by requesting a software token.


In an environment where the Defender EAP Agent is used in conjunction with the Soft Token for Windows, the passcode from the token may not be accepted when establishing a VPN connection. This issue occurs when Soft Token for Windows is programed in challenge-response mode.


Program the Soft Token for Windows in synchronous mode.


The Defender EAP Agent may not integrate with the Soft Token for Windows to retrieve the token response automatically. This issue occurs on a 64-bit operating system.


Launch the Soft Token for Windows, and enter the passcode in the VPN client manually.


Users who are directly assigned to an access node cannot be moved to a different OU.


Un-assign the user from the access node, move the user, and then assign the user back to the access node. To prevent this issue, assign groups rather than individual users to access nodes.


When Defender EAP Agent is used with a VPN connection, the dialog box to enter the token response does not appear. This issue may occur if EAP Agent is installed on a computer running Windows 10 operating system.


Use the EAP Agent installed on a computer running an operating system other than Windows 10.


When you try to uninstall the Defender Soft Token for Java, the uninstallation wizard may finish successfully, but no application files are removed. This may occur on computers running Windows 8 or later with User Account Control enabled.


Open the command prompt as administrator and run the following command: java -jar <path to uninstaller file>


When configuring the option "Use service account for all actions" in the Management Portal settings, the 'Save' button is not enabled to save the changes.


Re-enter and re-confirm the service account password to enable the 'Save' button.


When searching for tokens on the Management Portal, a token is displayed as assigned to a single user, even though the token is assigned to more than one user. This occurs when Internet Explorer is used as the browser. 


Use a different supported browser.


When trying to authenticate through the ISAPI Agent the following error is displayed: "Invalid Token Response.", even though you have entered the correct token response.   This occurs when DSS is unavailable.


Make sure that the DSS is available and retry the login attempt.


When Web Service API is the only Defender component installed on a computer, it does not work.


Install Defender Management Shell or Management Portal component on the same computer.


After upgrading to the latest version of the Web Service API, both the old and the new versions of the component are present in Windows "Installed Programs" list.


Only the latest version gets installed. You can ignore the old version that is listed.


When requesting an SMS token through the Self-Service Portal, the Program Token wizard finishes successfully, but the token is not assigned.   This occurs when out-of-band verification is used and the verification link is opened on a device different from the original one.


On the final page of the Program Token wizard, click Back, click Next, and then click Finish.


While trying to log in to the Defender Management Portal after an upgrade to version 5.9, user may see the login screen of the previous version.


Clear the browser cache.


Deprecated features

The following features have been deprecated in this release:

  • Support for Active Roles Server 6.7 and 6.8

  • Support for Windows Vista
  • Defender Soft Token for BlackBerry devices running OS 5,6 and 7

  • Defender Soft Token for BlackBerry QNX, a legacy Android port for devices running BlackBerry OS 10

    NOTE: If you have already installed soft token on BlackBerry with OS 5, 6 or 7 or soft token for Blackberry QNX, you can continue to use it. However, it is recommended to use soft token on BlackBerry with OS 10 or SMS tokens.

System requirements

You can install Defender on physical computers or virtual machines.

System requirements for Defender components:

System requirements for native Defender software tokens:

Defender Security Server

Table 5:

Defender Security Server system requirements




2 GHz or faster, x86 or x64 architecture

Memory (RAM)

2 GB or more

Hard disk space

40 GB or more

Operating system

Your computer must be running one of the following operating systems (with or without any Service Pack):

  • Windows Server 2016
  • Windows Server 2012 R2
  • Windows Server 2012
  • Windows Server 2008 R2
  • Windows Server 2008 (32 and 64 bit editions)
Related Documents