Upgrade and installation instructions
The One Identity Safeguard for Privileged Sessions appliance is built specifically for use only with the One Identity Safeguard for Privileged Sessions software that is already installed and ready for immediate use.
To upgrade to One Identity Safeguard for Privileged Sessions 6.0
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Caution:
Due to a change in the underlying database, the upgrade process removes all risk scores generated earlier by One Identity Safeguard for Privileged Analytics. Sessions initiated after the upgrade will be scored again. |
For step-by-step instructions on upgrading to SPS 6.0, see Upgrade Guide.
Due to legal reasons, installation packages of the external indexer application will be available only from the SPS web interface. After SPS versions 6.4 and 6.0.3 are released, the installation packages will be removed from our website.
About LTS releases
This is a long-term-supported (LTS) release, which means that it will be supported at least for 3 years after the release date.
For a full description of long-term-supported and feature releases, open the SPS product page on the Support Portal and navigate to Product Life Cycle & Policies > Product Support Policies > Software Product Support Lifecycle Policy.
If you have a physical appliance based on MBX hardware
One Identity recommends you to upgrade to SPS 6.0, if you are not running SPS on Pyramid hardware and any of the following is true:
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NOTE:
If you do not know the type of your hardware, see If you have a physical appliance based on Pyramid hardware. |
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You wish to take advantage of any of the new features.
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You are running a previous feature release.
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You are running a previous long-term-supported release.
If you have a physical appliance based on Pyramid hardware
Do NOT upgrade to SPS 6.0 if you are running SPS on Pyramid hardware:
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Caution:
Physical SPS appliances based on Pyramid hardware are not supported in 5 F1 and later releases. Do not upgrade to 5 F1 or later on a Pyramid-based hardware. The last supported release for this hardware is 5 LTS, which is a long-term supported release. If you have purchased SPS before August, 2014 and have not received a replacement hardware since then, you have Pyramid hardware, so do not upgrade to SPS 5 F1 or later. If you have purchased SPS after August 2014, you can upgrade to 5 F1. If you do not know the type of your hardware or when it was purchased, complete the following steps:
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Verify successful installation
Navigate to Basic Settings > System > Version details and verify that SPS is running version 6.0 of the firmware. If not, it means that the upgrade process did not complete properly and SPS performed a rollback to revert to the earlier firmware version. In this case, complete the following steps:
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Navigate to Basic Settings > Troubleshooting > Create support bundle and click Create support bundle.
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Save the resulting ZIP file.
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contact our Support Team and send them the file. They will analyze its contents to determine why the upgrade was not completed and assist you in solving the problem.
More resources
To obtain more information, read the technical documentation or consult the community:
Globalization
This section contains information about installing and operating this product in non-English configurations, such as those needed by customers outside of North America. This section does not replace the materials about supported platforms and configurations found elsewhere in the product documentation.
This release is Unicode-enabled and supports any character set. In this release, all product components should be configured to use the same or compatible character encodings and should be installed to use the same locale and regional options. This release is targeted to support operations in the following regions: North America, Western Europe and Latin America, Central and Eastern Europe, Far-East Asia, Japan. It supports bidirectional writing (Arabic and Hebrew). The release supports Complex Script (Central Asia – India, Thailand).
This release has the following known capabilities or limitations: OCR is limited to Nuance supported languages. No support for RTL languages.