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One Identity Safeguard for Privileged Passwords 6.0.11 LTS - Administration Guide

Introduction System requirements and versions Using API and PowerShell tools Using the virtual appliance and web management console Cloud deployment considerations Setting up Safeguard for Privileged Passwords for the first time Using the web client Getting started with the desktop client Using the desktop client Search box Privileged access requests Toolbox Accounts Account Groups Assets Asset Groups Discovery Entitlements Partitions Settings
Access Request settings Appliance settings Asset Management settings Backup and Retention settings Certificate settings Cluster settings External Integration settings Messaging settings Profile settings Safeguard Access settings
Users User Groups Disaster recovery and clusters Administrator permissions Preparing systems for management Troubleshooting Frequently asked questions Appendix A: Safeguard ports Appendix B: SPP 2.7 or later migration guidance Appendix C: SPP and SPS join guidance Appendix D: Regular Expressions SPP glossary

How do I set the appliance system time

As a best practice, set an NTP server to eliminate possible time-related issues.

CAUTION: Changing appliance time can result in unintended consequences with processes running on the appliance. For example, there could be a disruption of password check and change profiles and audit log time stamps could be misleading. Do not set the system time before or after the validity period of the Safeguard internal certificates because the appliance will not function.

To set the time on your appliance

  • Use the appliance API to change the appliance time (SystemTime). For information about using the API, see Using the API.

How do Safeguard for Privileged Passwords database servers use SSL

Some database servers use Secure Socket Layer (SSL) when communicating with Safeguard for Privileged Passwords. Depending on the platform type, version, and configuration, the database server can either use SSL for only encrypting the session or it can use SSL for encrypting and verifying the authenticity of the database server.

ODBC Transport

The following platforms use the ODBC transport. Safeguard for Privileged Passwords installs the appropriate software driver on the appliance to communicate with the platform. The configuration data that Safeguard for Privileged Passwords uses to initialize a connection with the server is in the form of a connection string consisting of a colon-separated list of driver-specific options.

By default, the database servers encrypt the login data, but not the subsequent data passed on the connection. You must configure SSL and enable it on the database server to enable encryption for the session data.

Microsoft SQL Server

MicrosoftSQL Server is always capable of encrypting the connection with SSL. It listens on a single port for both SSL and non-SSL connections.

If you have set the Force Encryption option to yes on the SQL server, then it uses SSL to encrypt the data, regardless of whether the Safeguard for Privileged Passwords client requests it or not.

You can set the Force Encryption option to yes on the SQL server without configuring a server certificate. In this case, the SQL server transparently generates a self-signed certificate to use when a Safeguard for Privileged Passwords client requests encryption. This makes it possible for the SQL server to use SSL only to provide encryption for the session without verifying the server certificate.

NOTE: It is not possible from within a running session to detect whether the SQL server is using SSL for encryption.

Table 209: Microsoft SQL Server SSL support
Safeguard for Privileged Passwords Client Options Microsoft SQL Server Configuration

 

Result

Use SSL Encryption Verify SSL Cert Force Encryption Server Cert Configured
No n/a No n/a The SQL Server does not encrypt the session.
Yes No n/a No Safeguard for Privileged Passwords requests that the SQL server encrypt the session using a generated self-signed certificate.
Yes No n/a Yes Safeguard for Privileged Passwords requests that the SQL server encrypt the session using the server certificate.
Yes Yes n/a No The SQL server rejects the connection as there is no certificate to verify against.
Yes Yes n/a Yes Safeguard for Privileged Passwords requests that the SQL server encrypt the session and verify the server certificate against the trusted CA certificates in Safeguard for Privileged Passwords.

MySQL Server

To support SSL you must compile the MySQL server software with SSL support and correctly configure it with a CA certificate and server certificate. If there is any problem with the certificate, the MySQL server may log an error and start up without SSL support. In this case the MySQL server rejects the request to enable SSL for a session as there is no certificate to verify against and does not encrypt the session. The MySQL server listens on a single port for both types of connections.

The behavior of the MySQL server depends on the server version and configuration. In some versions of MySQL, the server enables SSL by default on all Safeguard for Privileged Passwords client sessions once it is configured.

If the MySQL server defaults to using SSL, or requires SSL for a user, the MySQL server encrypts the session even if the Safeguard for Privileged Passwords client does not request it. However, the Safeguard for Privileged Passwords client cannot request to use SSL just for encryption; it can only request SSL if you have imported the correct CA certificate to Safeguard for Privileged Passwords.

NOTE: It is possible to detect that SSL is in use from within a session by examining the session variables. That is, the Safeguard for Privileged Passwords client can detect if a request to use SSL has not been honored and displays an error.

Table 210: MySQL Server SSL support
Safeguard for Privileged Passwords Use SSL Encryption Option SSL Supported on MySQL Server

Result
No No Unencrypted session.
No Yes Determined by the MySQL server. The server encrypts the session if it defaults to using SSL or requires it for this user.
Yes No Safeguard for Privileged Passwords client detects this and reports a failure.
Yes Yes Safeguard for Privileged Passwords requests that the MySQL server encrypt the session and verity the server certificate against the trusted CA certificate in Safeguard for Privileged Passwords

For more information, see Preparing MySQL servers.

Sybase ASE Server

To support SSL you must correctly configure the Sybase server with a CA certificate and server certificate. The Sybase server listens on different ports for SSL and non-SSL connections, and rejects a mismatched request from a Safeguard for Privileged Passwords client to a particular port.

The Safeguard for Privileged Passwords client cannot request to use SSL just for encryption; it can only request SSL if you have imported the correct CA certificate to Safeguard for Privileged Passwords.

Table 211: Sybase ASE Server SSL support
Safeguard for Privileged Passwords Use SSL Encryption Option Sybase Server Listening Port Uses SSL

 

Result
No No Unencrypted session.
No Yes

The Sybase server rejects the connection attempt.

NOTE: The ODBC driver cannot detect that this is an SSL error and displays a client cannot connect error.

Yes No The Sybase server rejects the session with an SSL error.
Yes Yes Safeguard for Privileged Passwords requests that the Sybase server encrypt the session and verify the server certificate against the trusted CA certificates in Safeguard for Privileged Passwords.

For more information, see Preparing Sybase (Adaptive Server Enterprise) servers.

What are the access request states

Safeguard for Privileged Passwords uses the following access request states, which change as a request steps through the workflow process.

Table 212: Access request states
State Description
Available Approved requests that are ready for the requester. That is, for password release requests, the requester can view or copy the password. For session access requests, the requester can launch the session.
Approved Requests that have been approved, but the check out time has not arrived.
Denied Requests denied by the approver.
Expired Requests for which the Checkout Duration has elapsed.
Pending Requests that are waiting for approval.
Revoked

Approved requests retracted by the approver.

NOTE: The approver can revoke a request between the time the requester views it and checks it back in.

What do I do when an appliance goes into quarantine

Safeguard for Privileged Passwords hardware and virtual appliances can end up in a quarantine state if something goes wrong while doing certain activities. The best defense against losing data or compounding problems associated with quarantined appliances is a good and recent backup. For more information, see Backup and Retention settings. The appliance (at least one appliance in a clustered environment), should be set up to take a scheduled backup regularly, that should be saved to an archive server so that if something happens, you can recover with minimum downtime and loss.

Recovering from a quarantine state

  1. Follow these steps to create a quarantine bundle from the Recovery Kiosk. For more information, see Recovery Kiosk (Serial Kiosk).

    1. Prior to using the Quarantine Bundle function, set up a Windows share where the quarantine bundle is to be sent.

    2. From the Recovery Kiosk, select the Support Bundle option, click the right arrow, and select Quarantine Bundle.
    3. Enter the following information:
      • Address: Enter the address of the Windows share (<IP Address>\<ShareName>) where the support bundle is to be saved.
      • If the Windows share is not anonymous, enter the User name and Password.
    4. Click Copy to Share.
  2. You can now restart the appliance. Often, a quarantine happens because the system was waiting for a response that did not return in time. Restarting the appliance allows it to retry and frequently fixes itself.
    1. To restart a quarantined appliance, connect to the Recovery Kiosk for that appliance and restart it from there. Once the appliance has restarted, it will take several minutes for Safeguard for Privileged Passwords to start.
    2. If you log into the appliance using the desktop client while Safeguard for Privileged Passwords is starting, you will see a Maintenance mode screen. At the end of the Maintenance mode, you will see a Restart Desktop Client button or the Quarantine warning.
      1. If you see the Restart Desktop Client button, the restart successfully recovered the appliance and brought the appliance back in a healthy state.

      2. If the Quarantine warning appears, contact One Identity Technical Support and report the result.

        NOTE: Clustered environment: If the quarantined appliance was the primary appliance, use the Failover option to reassign the primary appliance role to a healthy member of the cluster. For more information, see Failing over to a replica by promoting it to be the new primary.

To remove a quarantined appliance from a cluster

You may want to remove a quarantined appliance from a cluster.

  1. First try to unjoin the replica appliance from the cluster. For more information, see Unjoining replicas from a cluster.
  2. If unjoining the appliance fails, reset the cluster to remove the appliance from the cluster. For more information, see Resetting a cluster that has lost consensus.
Considerations for a factory reset of a hardware appliance

Caution: Care should be taken when performing a factory reset against a physical appliance, because this operation removes all data and audit history, returning it to its original state when it first came from the factory. Performing a factory reset will NOT reset the BMC/IPMI interface or the IP address. However, the BMC/IPMI interface will need to be reenabled after the reset has completed (for more information, see Lights Out Management (BMC)). The appliance must go through configuration again as if it had just come from the factory. For more information, see Setting up Safeguard for Privileged Passwords for the first time.

In addition, performing a factory reset may change the default SSL certificate and default SSH host key.

The appliance resets to the current Long Term Support (LTS) version. For example, if you are using version 6.6 (feature release) or 6.0.6 LTS (maintenance Long Term Support release) and then factory reset, you appliance will reset down to 6.0 LTS and you will have to patch up to your current version. For more information, see Long Term Support (LTS) and Feature Releases.

One Identity Technical Support can determine if a factory reset is necessary. If a factory reset is the last option, you will need to Support to complete the operation.

  1. To perform a factory reset, connect to the Recovery Kiosk and select the Factory Reset option. For more information, see Factory reset from the Recovery Kiosk.

    Once the factory reset is started, you must wait until it finishes (it could take up to 30 minutes to complete). When the factory reset is complete, the kiosk will return an Online indicator.

  2. Once the factory reset is complete:

    1. Re-configure the network interface settings.
    2. Re-apply any patches you had installed.
    3. If this is an unclustered appliance, upload and restore the most recent backup to retrieve your data. For more information, see Restore.
    4. If the appliance was a member of a cluster, skip the restore step and join the appliance to the cluster as if it were a brand new appliance. For more information, see Enrolling replicas into a cluster.Safeguard for Privileged Passwords will take care of replicating all the data back to the appliance.
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