As a SPP user, if you get an "appliance is unlicensed" notification, contact your Appliance Administrator.

Hardware appliance

The One Identity Safeguard for Privileged Passwords 4000 Appliance, 3000 Appliance and 2000 Appliance ship with the Privileged Passwords module which requires a valid license to enable functionality.

You must install a valid license. Once the module is installed, SPP shows a license state of Licensed and is operational. If the module license is not installed, you have limited functionality. That is, even though you will be able to configure access requests, if a Privileged Passwords module license is not installed, you will not be able to request a password release.

Virtual appliance Microsoft Windows licensing

You must license the virtual appliance with a Microsoft Windows license. We recommend using either the MAK or KMS method. Specific questions about licensing should be directed to your Sales Representative. The virtual appliance will not function unless the operating system is properly licensed.

Licensing setup and update

To enter licensing information when you first log in

The first time you log in as the Appliance Administrator, you are prompted to add a license. The Success dialog displays when the license is added.

On the virtual appliance, the license is added as part of Initial Setup. For more information, see Setting up the virtual appliance..

To configure reminders for license expiration

To avoid disruptions in the use of SPP, the Appliance Administrator must configure the SMTP server, and define email templates for the License Expired and the License Expiring Soon event types. This ensures you will be notified of an approaching expiration date. For more information, see Enabling email notifications..

Users are instructed to contact their Appliance Administrator if they get an "appliance is unlicensed" notification.

As an Appliance Administrator, if you receive a "license expiring" notification, apply a new license.

To update the licensing file

Safeguard licenses can be updated both on hardware and virtual machines, whereas OS licenses can be updated only on virtual machines.

To perform licensing activities

Navigate to Appliance Management > Appliance > Licensing.

• To upload a new license file, click Upload new license file and browse to select the current license file. The Software Transaction Agreement will also be displayed during this process and must be read and accepted in order to complete the licensing process.

• To remove the license file, select the license and click Remove selected license.

• To get more information on the license and to export license data, click the What do these numbers mean? button, or click on the numbers in the tile.

  If you want to export data about users, desktops or systems in CSV or JSON format, navigate to the table from which you want to export data by clicking the corresponding tab, for example Users Used.

  Click the export icon located on the table. For more information on exporting, see Exporting data.

  Below is the list of the available tabs.

  For device-based licenses:

  • General

  • Desktops Used

  • Other Desktops

  • Systems Used

  • Other Systems

  • History

  For user-based licenses:

  • General

  • Users Used

  • Password Vault Only

  • Other Users

  • History

• The General tab, contains general information about the license:

  • License usage and consumption

  • Counts of all managed and unmanaged components

  • How licenses are counted

  • License Number

  • License Type

  • Expiration Date

  • Product Version

  • Date Added

  • Added By