Connecting to Self-Service Site from the Logon Screen
If your account is locked, and if you forgot your user name or your password, you can access the Self-Service site from the Windows logon screen, provided that the administrator has configured Password Manager to allow you to open the Self-Service site from the Windows logon screen.
To connect to the Self-Service site from the Windows logon screen on a computer running Windows 7 operating system
- Press Ctrl+Alt+Delete.
- Select your user tile and click the Forgot My Password command link on the Windows logon screen.
To connect to the Self-Service site from the Windows logon screen on a computer running Windows 8 or later operating system
- Press Ctrl+Alt+Delete.
- Select your user tile on the Windows logon screen.
- Click Sign-in options and select the Password Manager icon.
Register
Use this workflow to select which registration methods to use for registration.
Register workflow allows the users to configure, which registration methods to use for registration. However, the registration methods depend on what the administrator has enabled for Self-Service site. Following are the three methods, available for the users to register in the User site.
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NOTE: Either one or multiple methods can be available for registration. |
The users must register, using the method that is set as mandatory for registration by the administrator. After registering with the mandatory method, users can choose to update using the other available methods.
Manage My Profile
Use this activity to update questions and answers, corporate mobile number and email address, or personal contact details on the Self-Service site. The registration methods depend on what the administrator has enabled for Self-Service site. For the first time users, the “Register” workflow shall be enabled and the “Manage My Profile” workflow shall be disabled until they register. The users can select one of the following methods.
Corporate authentication:Update the corporate authentication method, only if the administrator has enabled the option to update if the mobile number and email address is not available on the Active Directory.
Security questions: Update the set of question and answers.
Email: Update the email id in the textbox and, click Next to update the email address.
Mobile: Update the mobile number in the textbox and, click Next to update the mobile number.
Upgrade scenario: Manage My Profile workflow will be available only for registered users who have already registered using the available registration method on the Self-Service site. The user can identify the methods available for update, by 
(green) or 
(red) color icons. After the user sets a value for any of the available authentication methods either through Register or Manage My Profile workflow, a (green) color icon is displayed against the specific registration method. If the (red) color icon is displayed against any registration method, it indicates that the user has not used that registration method or set any value in Active Directory.
Creating and Updating Your Questions and Answers Profile
Creating and Updating User Profile
To register with Password Manager, you need to create a user profile. A user profile is a series of security questions (Q&A), corporate mobile number and email address, and personal contact details to which you specify the appropriate information. Later, this information is used to authenticate users when using the Self-Service site to reset your forgotten passwords or unlock your account. When you create or update your user profile, ensure that nobody knows the correct answers to the Q&A profile questions. However, the registration methods depend on what the administrator has enabled for Self-Service site.
To create or update your user profile
- Connect to the Self-Service site by using the procedure outlined in Connecting to Self-Service Site.
- On the Home page, click the Register or Manage My Profile link.
- Follow the steps in the wizard to complete the task.
