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Password Manager 5.13.2 - Administration Guide

About Password Manager Getting started Password Manager architecture
Password Manager components and third-party applications Typical deployment scenarios Password Manager in a perimeter network Management Policy overview Password policy overview Secure Password Extension overview reCAPTCHA overview User enrollment process overview Questions and Answers policy overview Password change and reset process overview Data replication Phone-based authentication service overview
Management policies
Checklist: Configuring Password Manager Understanding Management Policies Configuring access to the Administration Site Configuring access to the Legacy Self-Service Site or Password Manager Self-Service Site Configuring access to the Helpdesk Site Configuring Questions and Answers policy Workflow overview Custom workflows Custom activities Legacy Self-Service or Password Manager Self-Service Site workflows Helpdesk workflows Notification activities User enforcement rules
General Settings
General Settings overview Search and logon options Importing and exporting configuration settings Outgoing mail servers Diagnostic logging Scheduled tasks Web Interface customization Instance reinitialization Realm Instances Domain Connections Extensibility features RADIUS Two-Factor Authentication Internal Feedback Password Manager components and third-party applications Unregistering users from Password Manager Bulk Force Password Reset Fido2 key management Working with Redistributable Secret Management account Email templates
Upgrading Password Manager Administrative Templates Secure Password Extension Password Policies Enable 2FA for administrators and helpdesk users Reporting Password Manager integration Accounts used in Password Manager Open communication ports for Password Manager Customization options overview Feature imparities between the legacy and the new Self-Service Sites Third-party contributions Glossary

Authenticate with password

Use this activity to authenticate users by their passwords when running a workflow.

This activity has the following settings:

  • Authenticate users with expired passwords: Select this check box to grant access to the Self-Service Site to users who are required to change their passwords at next login. If you clear this check box, users will be denied any access to Password Manager when their passwords expire or must be changed at the next login.

  • Authenticate users with disabled accounts: If you select this check box, Password Manager will allow users whose accounts are disabled to unlock and re-enable their accounts, reset and manage passwords by using their Q&A profiles.

Authenticate with Q&A profile (random questions)

Use this activity to authenticate a user with the personal Questions and Answers profile. In this activity, you can specify how many questions from the Questions and Answers profile the user must answer to be authenticated. However, you cannot select specific questions from the user’s Q&A profile. To require users to answer specific questions from their Q&A profiles, use the Authenticate with Q&A profile (specific questions) activity.

You can configure this activity to display all questions on a single page or only one or the specified number of questions at a time, so that users will not be able to see next questions before they answer the current ones. To display all questions on a single page, use this activity one time in a workflow. To display questions consecutively on several pages, use this activity several times in a workflow (place several Authenticate with Q&A profile (random questions) activities in a row).

This activity has the following settings:

  • All questions from user’s Q&A profile: Select this option to have users answer all questions from their Q&A profiles during authentication.

  • This number of randomly selected questions: Select this option to set the number of questions required to authenticate users. You can specify what types of secret questions (mandatory, optional, or user-defined) to use when authenticating the user by selecting the corresponding check boxes.

  • Do the following if the number of questions in user’s Q&A profile is less than specified: Using this option, you can either allow or prohibit authentication for users if their Q&A profiles do not have enough secret questions. If you allow authentication, then all questions from the Q&A profile will be used to authenticate the user. If you decide to prohibit authentication, the workflow in which this activity is used will not be performed. The user will have to update their Q&A profile first, after that they will be able to perform the task that contains this authentication activity.

  • Allow users to see what questions were answered incorrectly: Select this check box to allow users to see which questions they answered incorrectly during authentication.

Authenticate with Q&A Profile (specific questions)

Use this activity to authenticate a user with the personal Questions and Answers profile. In this activity, you can select specific questions from user’s Q&A profile that the user must answer to be authenticated.

You can configure this activity to display all questions on a single page or only one or specified number of questions at a time, so that users will not be able to see next questions before they answer the current ones. To display all questions on a single page, use this activity one time in a workflow and select the required questions. To display questions consecutively on several pages, use this activity several times in a workflow (place several Authenticate with Q&A profile (specific questions) activities in a row).

This activity has the following settings:

  • Mandatory questions: Specify mandatory questions from the users’ Q&A profiles that the users will answer during authentication.

  • Optional questions: Specify optional questions from the users’ Q&A profiles that the users will answer during authentication.

  • User-defined questions: Specify user-defined questions from the users’ Q&A profiles that the users will answer during authentication.

  • Allow users to see what questions were answered incorrectly: Select this check box to allow users to see to what questions they have provided incorrect answers during authentication.

IMPORTANT: If the questions you selected in this activity cannot be found in user’s Q&A profile, the user will not be authenticated and the workflow containing this activity will not be performed for this user. The user will have to update their Q&A profile to answer the required secret questions.

Authenticate with Q&A Profile (User-selected questions)

Use this activity to authenticate a user with the personal Questions and Answers profile. In this activity, you can specify how many questions from user's Q&A profile must be answered to be authenticated. Users will have to choose the required amount of questions from their Q&A profile and answer them.

This activity has the following settings:

  • Number of questions that a user must answer during authentication: Specify the number of questions users will have to answer to be authenticated.

  • Do the following, if the number of questions in user's Q&A profile is less than specified: Using this option you can either allow or prohibit authentication for users if their Q&A profiles do not have enough secret questions. If you allow authentication, then all questions from the Q&A profile will be used to authenticate a user. If you decide to prohibit authentication, the workflow in which this activity is used will not be performed. The user will have to update their Q&A profile first, after that they will be able to perform the task that contains this authentication activity.

  • Specify question categories which users will be able to choose from: Specify which question categories users can choose from when attempting to authenticate with this activity.

    • Use all questions from user's profile: This option will let users select any questions to authenticate with from their answered questions.

    • Specify questions categories: This option will let the administrators choose which question categories users can choose from when attempting to authenticate with this activity.

  • Allow users to see what questions were answered incorrectly: Select this check box to allow users to see which questions they have provided incorrect answers to during authentication.

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