1. Overview
1.1 Quest ESSO Concepts
1.2 Quest ESSO Controllers
1.3 A Multi-Domain Architecture
1.4 General Ergonomic Design
2 Authenticating to Quest ESSO Console and Managing Protection Modes
2.1 Starting/Stopping Quest ESSO Console
3 Searching the Directory Tree
4 Managing Administrators
2.1.1 Starting Quest ESSO Console
2.2 Managing Protection Modes
2.1.1.1 Starting Quest ESSO Console in Hardware Protection Mode
2.1.1.2 Starting Quest ESSO Console in Software Protection Mode
2.1.2 Stopping Quest ESSO Console
4.1 Administration Modes - Presentation
5 Managing Security Profiles
4.1.1 The Classic Administration Mode
4.1.2 The Advanced Administration Mode
4.1.3 Administration Role Inheritance
4.2 Delegating Administration Roles
4.3 Managing Administration Profiles
4.4 Transferring an Administration Role
4.5 Deleting an Administration Role
4.6 Displaying your Administration Role
4.7 Modifying the Parent Administrator
4.8 Adding/Removing Primary Administrators
5.1 Managing Time Slices
6 Managing Directory Objects
5.1.1 Creating/Modifying Time Slices
5.1.2 Configuring Time Slices
5.1.3 Displaying Timeslice Object Event Logs
5.1.4 Renaming Timeslice Objects
5.1.5 Deleting Timeslice Objects
5.2 Managing Password Format Control Policies
5.2.1 Creating/Modifying Password Format Control Policies
5.2.2 Configuring Password Format Control Policy
5.2.3 Displaying Password Format Control Policy Event Logs
5.2.4 Renaming Password Format Control Policies
5.2.5 Deleting Password Format Control Policies
5.3 Managing User Security Profiles
5.3.1 Creating/Modifying User Security Profiles
5.3.2 Configuring User Security Profiles
5.4 Managing Access Point Security Profiles
5.3.2.1 Authentication Tab
5.3.2.2 Security Tab
5.3.2.3 Unlocking Tab (Fast User Switching Feature)
5.3.2.4 Self Service Password Request Tab
5.3.2.5 Biometrics Tab
5.3.2.6 Session Delegation Tab
5.3.2.7 Audit Tab
5.3.2.8 OTP Tab
5.3.3 Displaying User Security Profile Event Logs
5.3.4 Renaming User Security Profiles
5.3.5 Deleting User Security Profiles
5.4.1 Creating/Modifying Access Point Security Profiles
5.4.2 Configuring Access Point Security Profiles
5.5 Managing Application Security Profiles
5.4.2.1 Security Services Tab
5.4.2.2 Advanced Login Tab
5.4.2.3 QESSO SSOWatch Tab
5.4.2.4 Multi-User Desktop Tab
5.4.2.5 Biometrics Tab
5.4.2.6 Self Service Password Request Tab
5.4.2.7 Active RFID Tab
5.4.2.8 Audit Tab
5.4.3 Displaying Access Point Security Profile Event Logs
5.4.4 Renaming Access Point Security Profiles
5.4.5 Deleting Access Point Security Profiles
5.5.1 Managing Password Generation Policies
5.6 Defining Security Profiles Default Values
5.7 Managing User and Access Point Security Profiles Priorities
5.5.1.1 Creating/Modifying Password Generation Policies
5.5.1.2 Configuring the Password Generation Policy
5.5.1.3 Displaying Password Generation Policy Event Logs
5.5.1.4 Renaming Password Generation Policies
5.5.1.5 Deleting Password Generation Policies
5.5.2 Creating/Modifying Application Security Profiles
5.5.3 Configuring Application Security Profiles
5.5.3.1 General Tab
5.5.3.2 Account Tab
5.5.3.3 Authentication Method Tab
5.5.3.4 Delegation Tab
5.5.3.5 IP Address Constraints Tab
5.5.4 Displaying Application Security Profile Event Logs
5.5.5 Renaming Application Security Profiles
5.5.6 Deleting Application Security Profiles
6.1 Managing Applications
7 Importing/Exporting Security Profiles and Directory Objects
8 Managing Smart Cards
6.1.1 Creating an Application
6.2 Managing Users
6.1.1.1 Creating an Application without Using a Template
6.1.1.2 Creating an Application Using Templates
6.1.2 Defining the General Properties of an Application
6.1.3 Creating the Account Properties of an Application
6.1.4 Defining the Single Sign-On Properties of an Application
6.1.5 Defining External Names
6.1.6 Assigning Users to an Application
6.1.7 Sharing the Administration of an Application
6.1.8 Generating/Importing Accounts for an Application
6.1.9 Assigning Access Points to an Application
6.1.10 Displaying Accounts Associated with the Application
6.1.11 Displaying Application Event Logs
6.1.12 Displaying/Modifying Application Information
6.1.13 Renaming Applications
6.1.14 Deleting Applications
6.2.1 Displaying User General Information
6.2.2 Defining User Connection Parameters
6.3 Managing Access Points
6.2.2.1 Suspending or Limiting Temporarily a User Access
6.2.2.2 Displaying User Authentication Information and Administering Roaming Sessions
6.2.2.3 Predefine a New User's Primary Password
6.2.2.4 Managing User SSPR
6.2.2.5 Defining an Audit Identifier
6.2.2.6 Creating a Welcome Message
6.2.3 Assigning a User Security Profile to a User
6.2.4 Declaring a User as an Administrator
6.2.5 Assigning/Forbidding Access Points to a User
6.2.6 Managing User Accounts
6.2.7 Sending SSO Account Passwords to Users
6.2.8 Defining Additional Security Policy Parameters for Groups of Users
6.2.9 Managing User Smart Cards
6.2.11 Displaying and Deleting User Biometric Data
6.2.12 Assigning Applications to a User
6.2.13 Displaying Delegated Sessions
6.2.14 Managing User RFID Tokens
6.2.15 Displaying User Event Logs
6.2.16 Deleting SSO Data of Disabled User Accounts
6.2.17 Adding or Removing a User from a Group
6.3.1 Displaying Access Point General Information
6.3.2 Defining Access Point Configuration Parameters
6.4 Managing Representative Objects
6.3.2.1 Assigning an Access Point Security Profile to an Access Point
6.3.2.2 Managing the Quest ESSO Controller Services
6.3.3 Assigning/Forbidding Users to Access Points
6.3.4 Assigning/Forbidding Applications to Access Points
6.3.5 Adding or Removing an Access Point from a Group
6.3.6 Displaying Access Point Event Logs
6.4.1 Managing Inbound Representative Objects
6.5 Managing Clusters of Access Points
6.4.1.1 Creating/Modifying an Inbound Representative Object
6.4.1.2 Defining the Set of Users to Represent
6.4.1.3 Assigning a User Security Profile to the Inbound Representative Object
6.4.1.4 Selecting the Access Points Available to the Representative
6.4.2 Managing Outbound Representative Objects
6.4.2.1 Creating/Modifying an Outbound Object
6.4.2.2 Defining the Set of Access Points to Represent
6.4.2.3 Selecting the Applications Available to the Representative
6.4.3 Displaying Representative Event Logs
6.4.4 Renaming Representative Objects
6.4.5 Deleting Representative Objects
6.5.1 Creating and Configuring a Cluster of Access Points
6.5.2 Managing Users' Permissions on a Cluster
6.6 Selecting a Domain Controller
6.5.2.1 Authorizing Users to Access Workstations of the Cluster
6.5.2.2 Displaying the Cluster Composition Made by Authorized Users
6.5.3 Displaying Cluster Event Logs
6.5.4 Renaming Clusters
6.5.5 Deleting Clusters
8.1 Assigning Smart Cards to Users
9 Managing SA Server Devices
10 Managing RFID Tokens
8.1.1 Assigning Smart Cards to Many Users
8.1.2 Assigning a Smart Card to a User
8.1.3 Assigning a new Smart Card Allowing a User to Log on a Workstation which is Disconnected from the Directory
8.2 Formatting Smart Cards
8.3 Forcing a new PIN
8.4 Disabling Temporarily Smart Cards
8.4.1 Disabling Temporarily Smart Cards from the Smart Card Panel
8.4.2 Disabling Smart Cards of a User from the Directory Panel
8.5 Unlocking Smart Cards
8.5.1 Unlocking Smart Cards from the Smart Card Panel
8.5.2 Unlocking Smart Cards from the Directory Panel
8.5.3 Defining Contact Information
8.6 Sending Smart Cards to a Blacklist
8.6.1 Sending Smart Cards to a Blacklist from the Smart Card Panel
8.6.2 Sending Smart Cards to a Blacklist from the Directory Panel
8.7 Extending the Validity of a Smart Card
8.8 Allowing Users to Renew their Smart Card Certificates
8.9 Displaying Smart Card Properties
8.10 Displaying the List of Supported Smart Cards
8.11 Managing Smart Card Configuration Profiles
8.11.1 Creating / Modifying Configuration Profiles
8.11.2 Renaming Configuration Profiles
8.11.3 Deleting Configuration Profiles
8.12 Managing Loan Cards
8.13 Managing Smart Cards' Authentication Parameters
8.14 Managing Batches of Smart Cards
10.1 Assigning an RFID Token
10.2 Locking and Unlocking an RFID Token
11 Managing Biometric Enrolment
10.2.1 Locking and Unlocking an RFID Token from the Directory Panel
10.2.2 Locking and Unlocking an RFID Token from the RFID Panel
10.3 Blacklisting and Deleting an RFID Token
10.3.1 Blacklisting and Deleting an RFID Token From the Directory Panel
10.3.2 Blacklisting and Deleting an RFID Token From the RFID Panel
10.4 Modifying the Detection Areas and the Grace Period
10.5 Exporting a List of RFID Tokens
11.1 Defining the Biometric Enrolment Policy
11.2 Defining the Biometric Workstation Parameters
11.3 Managing the User Enrolment
11.4 Displaying and Exporting the Biometric Enrolment Report
13 Enabling the Public Key Authentication Method
13.1 Configuring User and Access Point Security Profiles to Support the PKA Authentication Method
13.2 Activating the PKA Authentication Method and Defining the Set of Authorized Certification Authorities
14 Managing the Emergency Plan
15 Managing Audit Events
13.2.1 Activating the PKA Authentication Method
13.2.2 Configuring the Set of Authorized Certification Authorities
13.3 Configuring the Automatic Update of the Revocation Information
15.1 Displaying Audit Events
15.2 Defining an Audit Population
15.3 Managing and Applying Audit Filters
16 Managing Reports
15.3.1 Creating an Audit Filter
15.3.2 Saving an Audit Filter
15.3.3 Loading an Audit Filter
15.3.4 Applying an Audit Filter
15.4 Interpreting Audit Events
15.4.1 The Audit Main Window
15.4.2 The "Event Details" Window
15.4.3 Detailed Information on Administration Audit Events
15.5 Exporting Audit Events
15.6 Archiving Audit Records
15.7 Retrieving User ID from Audit ID
15.8 Retrieving Event Codes
16.1 Generating Reports
17 Customizing Configuration Files
18 Creating Scripts
Appendix A: Regular Expressions - Basic Syntax
Appendix B: Listing Audit Events and Error Codes
Appendix C: Correspondence Between Profile and Administration Rights
16.1.1 Generating Application Account Reports
16.1.2 Generating User Account Reports
16.1.3 Generating Administrators Report
16.1.4 Generating Analysis and Statistics Reports
16.2 Exporting the Generated Report
6.4.5 Deleting Representative Objects
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6.5 Managing Clusters of Access Points
A Cluster of access points is a set of computers on which the Windows sessions are synchronized by Quest ESSO. Operations that a user performs on the Windows session (opening, closing, locking, unlocking) of a computer that belongs to the cluster are automatically and simultaneously performed on all the other computers that form the cluster.
In a cluster of access points, the computer on which the user performs an action is called the master computer. The same action is simultaneously performed on the other computers of the cluster, called slaves.
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For more information on Clusters, see Administrator Guide for Cluster Mode of Advanced Login.
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If a slave computer is not reachable at session opening on the master computer, the session opening operation on this slave computer will be performed as soon as the network is restored. |
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If the session of a slave computer is locked by another user, the session is unlocked only if the Fast User Switching (FUS) option is activated for this computer (see Section 5.3.2.3, "Unlocking Tab (Fast User Switching Feature)"). If a user performs a FUS on a computer, all the other computers of the cluster perform the FUS. |
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If an "Excluded Account" opens a session on a computer that is part of the cluster, this computer is automatically excluded from the cluster. For more information on excluded accounts, see the Excluded accounts button in Section 5.4.2.2, "Advanced Login Tab". |
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6.5.1 Creating and Configuring a Cluster of Access Points
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Quest ESSO must be configured in "manage-access-point" mode. |
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The "Cluster Server" license keys must be installed on the Quest ESSO Controller and the "Cluster Client" license keys must be installed on all Quest ESSO workstations on which you want to use the Cluster feature. |
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In the tree structure of the Directory panel, right-click the Organizational Unit that must contain your Cluster of access points and select New\Cluster of access points. |
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Click the Add button to select the access points you want to add to the cluster. Use the Browse tab to browse the directory tree structure or use the Search tab to find the access point by typing its name. |
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Define the cluster properties as explained in the following "Configuration" Tab Description section. |
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Click Apply. |
"Configuration" Tab Description
If this check box is selected, users allowed to access one of the cluster computer will be able to temporarily exclude a computer from the cluster, from the Advanced Login application module (see Administrator Guide for Cluster Mode of Advanced Login for more details).
The computers are locked according to the locking behavior you have defined in the Cluster Lock Mode window: see Option button below.
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Allow the user to reboot the cluster check box |
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Check box selected: users allowed to access one of the cluster computer can simultaneously restart all the computers of the cluster by launching a command menu from the Advanced Login application module. |
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Check box cleared: users are not allowed to reboot all the computers of the cluster. |
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Check box selected: if a user restarts a computer of the cluster, the sessions of the other computers remain in the state their were before the reboot operation. |
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Check box cleared: if a user restarts a computer of the cluster, the sessions of the other computers are closed. |
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Members table |
This area displays the list of access points that are part of the current cluster and their defined lock mode (see the following Option button ).
If you have authorized a list of users to add/remove access point of the current cluster to/from their own cluster (see 6.5.2.1 Authorizing Users to Access Workstations of the Cluster), this area gives information on how authorized users have composed their own cluster, by the use of colored icons:
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 : the access point is not originally part of the cluster. It has been added to the cluster by an authorized user. |
: the access point is originally member of the cluster and has been separated from it by an authorized user who has included it in his/her own cluster.
: the access point is originally member of the cluster and has not been separated from or added to it by a user.|
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Option button |
Gives access to the Cluster Lock Mode window.
The keyboard and mouse of the selected computer are disabled and a logo appears on top of the screen.
Information displayed on screen remains visible.
Information displayed on screen remains visible.
To modify the logo displayed on screen, save a WGLock.bmp file corresponding to the wanted logo in the Quest ESSO Client installation folder (the default folder is Programs\Quest Software\Enterprise SSO).
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Remove button |
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Add button |
Allows you to select the access points you want to add to the cluster.
The Browse tab allows you to browse the directory tree structure and the Search tab allows you to find the access point by typing its name..
The Browse tab allows you to browse the directory tree structure and the Search tab allows you to find the access point by typing its name..
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Information area |
6.5.2 Managing Users' Permissions on a Cluster
If a user adds an access point to his/her own cluster, the access point stays linked to the original cluster. When the user decides to release the access point, it is automatically associated back to its original cluster.
For more details on the conditions under which a user can attach a new access point to its cluster, see Administrator Guide for Cluster Mode of Advanced Login .