This section describes how to complete the Questions area, located in the Self Service Password Request tab of a user security profile. It complements the procedures described in Allowing users to reset their password or PIN, and Enabling the questions and answers emergency access.
The following illustration is an overview of this task: you set the number of questions you want to configure and the properties associated with each questions that will be asked to the user.
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NOTE: You can customize the way the questions appear in the authentication screen. For more details, see One Identity EAM Customization Guide. This feature is not supported on Windows XP. |
The question selection window appears.
Each line corresponds to one question that can be asked to the user. In this example, question number 1 contains only one question to which the user must answer.
The question management window appears.
The Existing Questions area displays the list of questions that have been already configured, and that can be added to the questions asked to users.
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IMPORTANT: The question texts defined in this area are valid for all user profiles. It is not only associated with the selected user profile. |
The translation appears in the Translations area.
The question appears in the Existing Questions area.
The question selection window is available again.
The selected question appears in the available question area.
To import a set of questions, a CSV file containing the questions must have been generated with the Export button.
The Self Service Password Request question management window appears.
The set of questions is added to the Existing Questions area.
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IMPORTANT:
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The Self Service Password Request Question Selection window appears.
This section describes how to complete the Security area, located in the Self Service Password Request tab of a user security profile. It complements the procedures described in Allowing users to reset their password or PIN, and Enabling the questions and answers emergency access.
Option |
Description | ||
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Forces the user to set his/her questions and answers before he/she can use Enterprise SSO on his/her workstation. | ||
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Forces the user to change his/her answers to question at a defined frequency. | ||
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Prevents the user from giving the same answer to different questions. | ||
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Prevents the user from using the words used in the questions in his/her answers. | ||
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Sets a maximum number of attempts to answer questions. | ||
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Option only available if you have selected the Always available mode and the Limit Self Service Password attempts option. Note: in enterprises with no SSPR server, the timeout is set only on the concerned workstation: the user can log on another workstation before the end of the timeout to answer the questions. | ||
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Sets the answers to questions as case-insensitive and ignore white spaces (other characters as accents, hyphens or apostrophes are taken into account). | ||
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Allows the user to authenticate using the password authentication method for a given period when he/she resets his/her password. | ||
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Option only available if you have selected the User must contact the help desk to gain password access option. This check box allows the help desk to modify the validity duration of the password authentication method, when he provides an unblocking code to a user. | ||
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Option only available if the Always available mode is selected This check box forces the use of the reset password server (SSPR server) when available before using the disconnected mode.
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Option only available if the Always available mode is selected If this check box is selected, the temporary password will never be resynchronized with the directory. This allows you to force the user to use his/her own password and not his/her temporary password when he/she reconnects to the network. | ||
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Option only available if the Always available mode is selected. Sets the maximum number of attempts to use the Self Service Password Request feature in disconnected mode. |
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