Resetting_the_number_of
Resetting the number of SSPR attempts made by a user
- In the tree structure of the Directory panel, select the wanted user.
- In the Connection tab, click Self Service Password Request.
The Self Service Password Request tab appears.
- Click Reset (works only in connected mode).
Resetting_the_answers_re
Resetting the answers recorded by a user
- In the tree structure of the Directory panel, select the wanted user.
- In the Connection tab, click Self Service Password Request.
The Self Service Password Request tab appears.
- Click Reset Answers.
Checking_a_User_Challeng
Checking a User Challenge
You might want to check a user challenge to confirm his identity first.
Procedure
- In the tree structure of the Directory panel, select the wanted user.
- In the Connection tab, click Self Service Password Request.
The Self Service Password Request tab appears.
- Click the Check User Challenge button.
- Type-in the challenge the user gives you and click the Check button.
The user challenge is either accepter or rejected.
Generating_a_challenge_t
Generating a challenge to allow a user to reset his/her password or PIN
- In the tree structure of the Directory panel, select the wanted user.
- In the Connection tab, click Self Service Password Request.
The Self Service Password Request tab appears.
- Click the Generate Unblocking Code button.
- Follow the instructions displayed on screen and in User challenge, type the challenge the user gave you.
|
NOTE: If a temporary password access has been given to the user, the Temporary password access duration field displays the number of days left during which the user will be able to use a password to connect. Depending on your configuration, this value can be modified (for more information, see Setting the Self Service Password Request policy). |
- Click Generate.
The result appears, you can then give it to the user so that he/she resets his or her password or PIN code.

|
NOTE:The user SSPR attempts are automatically reset to 0 once the password has been reset (if the operation fails, you are not warned). |