Chat now with support
Chat with Support

Enterprise Single Sign-On 9.0.2 - Authentication Manager Self Service Password Request Administration Guide

Resetting_the_number_of

Resetting the number of SSPR attempts made by a user

 

  1. In the tree structure of the Directory panel, select the wanted user.
  2. In the Connection tab, click Self Service Password Request.

The Self Service Password Request tab appears.

  1. Click Reset (works only in connected mode).

 

Resetting_the_answers_re

Resetting the answers recorded by a user

 

  1. In the tree structure of the Directory panel, select the wanted user.
  2. In the Connection tab, click Self Service Password Request.

The Self Service Password Request tab appears.

  1. Click Reset Answers.

 

Checking_a_User_Challeng

Checking a User Challenge

You might want to check a user challenge to confirm his identity first.

Procedure
  1. In the tree structure of the Directory panel, select the wanted user.
  2. In the Connection tab, click Self Service Password Request.

The Self Service Password Request tab appears.

  1. Click the Check User Challenge button.
  2. Type-in the challenge the user gives you and click the Check button.

The user challenge is either accepter or rejected.

 

Generating_a_challenge_t

Generating a challenge to allow a user to reset his/her password or PIN

  1. In the tree structure of the Directory panel, select the wanted user.
  2. In the Connection tab, click Self Service Password Request.

The Self Service Password Request tab appears.

  1. Click the Generate Unblocking Code button.
  2. Follow the instructions displayed on screen and in User challenge, type the challenge the user gave you.

NOTE: If a temporary password access has been given to the user, the Temporary password access duration field displays the number of days left during which the user will be able to use a password to connect. Depending on your configuration, this value can be modified (for more information, see Setting the Self Service Password Request policy).

  1. Click Generate.

The result appears, you can then give it to the user so that he/she resets his or her password or PIN code.

 

NOTE:The user SSPR attempts are automatically reset to 0 once the password has been reset (if the operation fails, you are not warned).


 

Related Documents