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Enterprise Single Sign-On 9.0.2 - Enterprise Access Management Portal Users Guide



Subject This guide describes how to use the Primary account, Access to applications and Self Enrollment menus of the Enterprise Access Management (EAM) portal.
Audience This guide is intended for end-users.
Required Software EAM 9.0 evolution 2 and later versions. For more information about the versions of the required operating systems and software solutions quoted in this guide, please refer to One Identity EAM Release Notes.
Typographical Conventions

Bold Indicates:

  • Interface objects, such as menu names, buttons, icons and labels.
  • File, folder and path names.
  • Keywords to which particular attention must be paid.
  Italics - Indicates references to other guides.
  Code - Indicates portions of program codes, command lines or messages displayed in command windows.
  CAPITALIZATI ON Indicates specific objects within the application (in addition to standard capitalization rules).
  < > Identifies parameters to be supplied by the user.


Warning: A WARNING icon indicates a potential for property damage, personal injury, or death.

Caution: A CAUTION icon indicates potential damage to hardware or loss of data if instructions are not followed.

IMPORTANT, NOTE, TIP, MOBILE, or VIDEO: An information icon indicates supporting information.
Documentation support The information contained in this document is subject to change without notice. As our products are continuously enhanced, certain pieces of information in this guide can be incorrect. Send us your comments or suggestions regarding the documentation on the One Identity support website.


EAM Portal Presentation

The EAM portal provides an emergency access to different Enterprise Access Management (EAM) features. The main page of the portal is as follows:

NOTE: The display of the different sections of the portal may differ depending on the configuration performed by the EAM administrator.


This page displays a list of predefined emergency actions divided into three sections:

  • The Primary account section enables you to:
    • Reset your primary password:
      • By answering your security questions.
      • With a confirmation code.
    • Unlock your primary account.
    • Initialize the "Self Service Password Request" by saving your answers to the security questions.
    • Retrieve an identification challenge to provide to the helpdesk.
  • The Access to applications section enables you to:
    • Delegate access to one of your accounts to another user.
    • Reveal your application passwords.
    • Receive your credentials by e-mail.
  • The Self Enrollment section enables you to:
    • Create your user account in the corporate directory.
    • Enroll your mobile device via QRentry.


Using the EAM Portal

Managing your primary account


Initializing the Self Service Password Request feature


You must initialize the Self Service Password Request (SSPR) feature to reset your password in case you lost or forgot it.

Initializing the SSPR consists in choosing a set of questions and saving the associated answers. You will have to provide these answers when you want to reset your password.

You can perform this task every time you want to update or change your questions/answers.

IMPORTANT: If there is a translation for the question, the language set for the navigator is the one used to display the questions.

When the SSPR is enabled, you can define your questions (optional) and answers the first time that your Authentication Manager is activated. Then you may need to modify this information in the following cases:

  • The questions have changed, so you have to update your answers.
  • You must enter your answers periodically.
  • You want to change your questions/answers.

You can initialize the SSPR through the Authentication Manager icon (see Authentication Manager for Windows User's Guide) or by using the EAM portal as detailed in the following procedure.

  1. Enter the EAM portal URL in your Web browser, such as:

The EAM portal page opens.

  1. Click Password Reset data collect.

The Authentication page appears.

  1. To authenticate with your:
  • Credentials:
  1. Select your domain in the drop down list.
  2. Enter your Username and Password in the corresponding fields.
  3. Click Sign in.


  • Mobile device:


Without network

With network (Android only)

Enter your Username and click .

Enter your Username and click Sign in..

Scan the displayed QR code.

Tap the notification received on your mobile device.

Enter the displayed code in the corresponding field and click Sign in.

Authorize the authentication by tapping Authorize.


  1. Answer the displayed questions and click Submit your answer.

Once you have answered all the questions, the SSPR is initialized.


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