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Enterprise Single Sign-On 9.0.2 - Enterprise Access Management Portal Users Guide

Resetting_your_primary_p

Resetting your primary password

Subject

The Reset Password feature allows you to reset your password to open your Windows session even if you have forgotten your smart card or cannot remember your password.

You can reset your password upon session opening (see Authentication Manager for Windows User's Guide) or by using the EAM portal, as detailed in the following procedure.

Resetting_with_the_SSPR

Resetting with the SSPR

Before starting

You have chosen a set of questions and recorded the associated answers using the Self Service Password Request Wizard, as described in Initializing the Self Service Password Request feature.

NOTE: If you have not initialized the Self Service Password Request and therefore cannot reset your password by yourself, the administrator can still modify your primary password from EAM Console.

Procedure
  1. Enter the EAM portal URL in your Web browser, such as:
    http://yourwebserver.yourdomain.com/

The EAM portal page opens.

  1. Click Primary Password Reset.

The Password Reset page opens.

  1. Select your domain in the drop down list, enter your Username and click Submit.

NOTE: If a Captcha check is required, reproduce the Captcha code in the corresponding field.

The Question page opens.

  1. Enter your answers to the corresponding questions.
  2. Enter your new password in the New password and Confirm new password fields and click Submit.

NOTE: Depending on the portal configuration, password selection tips can be displayed:

  • The Rules button helps you with the password format control policy.
  • An indicator informs you about the compliance and strength of your password.
  1. Click the Submit button.

Your password has been reset.

 

Resetting_with_an_OTP

Resetting with an OTP

Procedure
  1. Enter the EAM portal URL in your Web browser, such as:
    http://yourwebserver.yourdomain.com/

The EAM portal page opens.

  1. Click OTP Password Reset.

The Password Reset page opens.

  1. Select your domain in the drop down list, enter your Identifier and click Submit.

NOTE: If a Captcha check is required, reproduce the Captcha code in the corresponding field.

An e-mail or an SMS containing an OTP is sent to you.

  1. Enter this OTP in the confirmation code field.
  2. Enter your new password in the New password and Confirm new password fields and click Submit.

NOTE: Depending on the portal configuration, password selection tips can be displayed:

  • The Rules button helps you with the password format control policy.
  • An indicator informs you about the compliance and strength of your password.
  1. Click the Submit button.

Your password has been reset.

 

Unlocking_your_primary_a.

Unlocking your primary account

Description

If you have locked your primary account by typing a wrong password several times in a row, execute the following procedure to unlock your account.

Procedure
  1. Enter the EAM portal URL in your Web browser, such as:
    http://yourwebserver.yourdomain.com/

The EAM portal page opens.

  1. Click Primary Account Unlock.

The Authentication page appears.

  1. Select your domain in the drop down list, enter your Username and click Submit.

NOTE: If a Captcha check is required, reproduce the Captcha code in the corresponding field..

  1. Answer the displayed questions and click Submit your answer.

Once you have answered all the questions, your primary account is unlocked.

 

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