The Reset Password feature allows you to reset your password to open your Windows session even if you have forgotten your smart card or cannot remember your password.
You can reset your password upon session opening (see Authentication Manager for Windows User's Guide) or by using the EAM portal, as detailed in the following procedure.
You have chosen a set of questions and recorded the associated answers using the Self Service Password Request Wizard, as described in Initializing the Self Service Password Request feature.
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NOTE: If you have not initialized the Self Service Password Request and therefore cannot reset your password by yourself, the administrator can still modify your primary password from EAM Console. |
The EAM portal page opens.
The Password Reset page opens.
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NOTE: If a Captcha check is required, reproduce the Captcha code in the corresponding field. |
The Question page opens.
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NOTE: Depending on the portal configuration, password selection tips can be displayed:
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Your password has been reset.
The EAM portal page opens.
The Password Reset page opens.
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NOTE: If a Captcha check is required, reproduce the Captcha code in the corresponding field. |
An e-mail or an SMS containing an OTP is sent to you.
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NOTE: Depending on the portal configuration, password selection tips can be displayed:
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Your password has been reset.
If you have locked your primary account by typing a wrong password several times in a row, execute the following procedure to unlock your account.
The EAM portal page opens.
The Authentication page appears.
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NOTE: If a Captcha check is required, reproduce the Captcha code in the corresponding field.. |
Once you have answered all the questions, your primary account is unlocked.
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