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Enterprise Single Sign-On 9.0.2 - Enterprise Access Management Portal Users Guide

Retrieving_an_identifica

Retrieving an identification challenge

Subject

To identify yourself to a helpdesk operator, you must retrieve and provide an identification challenge by answering your SSPR questions. This section explains how to retrieve this challenge.

Before starting

You have chosen a set of questions and recorded the associated answers as described in Initializing the Self Service Password Request feature.

Procedure
  1. Enter the EAM portal URL in your Web browser, such as:
    http://yourwebserver.yourdomain.com/

The EAM portal page opens.

  1. Click Identification Challenge.

The Authentication page appears.

  1. Select your domain in the drop down list, enter your Username and click Submit.

NOTE: If a Captcha check is required, reproduce the Captcha code in the corresponding field.

  1. Answer the displayed questions and click Submit.

Once you have answered all the questions, your identification challenge is displayed. Provide this challenge to your helpdesk operator to identify yourself.

 

Managing_access_to_your_

Managing access to your applications

Delegating a user account

You can delegate one or several user accounts quickly and simply by following this procedure:

Procedure
  1. Enter the EAM portal URL in your Web browser, such as:
    http://yourwebserver.yourdomain.com/

The EAM portal page opens.

  1. Click Access Delegation.

The Authentication page opens.

  1. To authenticate with your:
  • Credentials:
  1. Select your domain in the drop down list.
  2. Enter your Username and Password in the corresponding fields.
  3. Click Sign in.

 

  • Mobile device:

 

Without network

With network (Android only)

Enter your Username and click .

Enter your Username and click Sign in..

Scan the displayed QR code.

Tap the notification received on your mobile device.

Enter the displayed code in the corresponding field and click Sign in.

Authorize the authentication by tapping Authorize.

The Account Delegation page opens.

  1. Select the account(s) you want to delegate by selecting the corresponding check boxes.

  1. Enter the name of the user to whom you want to delegate your account(s) in the Search for users field and click Search.

The list of users appears.

  1. Click the user to add him/her to the Delegation list.

NOTE: You can:

  • Search for more users to add them to the Delegation list.
  • Delete the added user(s) by clicking .

 

  1. Click Proceed.

Your account(s) has/have been delegated to the selected user(s).

 

Revealing_your_applicati

Revealing your application passwords

You can reveal your application password by using Enterprise SSO (see Enterprise SSO Administrator's Guide) or by using the EAM portal as detailed in the following procedure.

An account password is revealable only if the application profile associated with the access allows it, just like SSO Engine.

NOTE:You cannot reveal the password of a delegated account.

Procedure
  1. Enter the EAM portal URL in your Web browser, such as:
    http://yourwebserver.yourdomain.com/

The EAM portal page opens.

  1. Click Application Credentials.

The Authentication page opens.

  1. To authenticate with your:
  • Credentials:
  1. Select your domain in the drop down list.
  2. Enter your Username and Password in the corresponding fields.
  3. Click Sign in.
  • Mobile device:

 

Without network

With network (Android only)

Enter your Username and click .

Enter your Username and click Sign in..

Scan the displayed QR code.

Tap the notification received on your mobile device.

Enter the displayed code in the corresponding field and click Sign in.

Authorize the authentication by tapping Authorize.

 

The Reveal Your Credentials page opens.

  1. Click the application name to reveal the associated password.

 

Retrieving_your_applicat

Retrieving your application credentials

You can receive your application data (application name, login, password etc.) by using the EAM portal, as detailed in the following procedure.

In this case the Web portal allows you to receive the information by e-mail.

NOTE: You cannot reveal the following accounts:

  • Shared accounts.
  • Delegated accounts: you must ask your colleague for their password.
Procedure
  1. Enter the EAM portal URL in your Web browser, such as:
    http://yourwebserver.yourdomain.com/

The EAM portal page opens.

  1. Click Credentials by e-mail.
  2. Enter your e-mail address or your login and click Request your data.

NOTE: If a Captcha check is required, reproduce the Captcha code in the corresponding field.

The information of your SSO accounts has been sent to your e-mail address.

 

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