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Enterprise Single Sign-On 9.0.2 - One Identity Enterprise Access Management Console Administration Guide

Preface Overview Authenticating to EAM Console and Managing Protection Modes Searching the Directory Tree Managing administrators Managing Security Profiles
Managing time slices Managing Password Format Control Policies Managing User Security Profiles Managing Access Point Security Profiles Managing Application Security Profiles Defining Security Profiles Default Values Managing User and Access Point Security Profiles Priorities
Managing directory objects
Managing applications Managing users Managing access points Managing representative objects Managing clusters of access points Selecting a domain controller
Importing/Exporting security profiles and directory objects Managing smart cards Managing SA server devices Managing RFID tokens Managing biometrics Managing Mobile Devices Enabling the public key authentication method Managing Emergency Accesses Managing audit events Managing reports Customizing configuration files Creating scripts Basic syntax of regular expressions Listing audit events and error codes Correspondence between profiles and administration rights Report Models and Parameters List Custom Group Files Format

Unlocking by secret code

Unlocking by secret code

From the Directory panel

  1. In the tree structure of the Directory panel, select the user for which you want to unlock a smart card.
  2. In the Smart Card tab, click the Unblock button.
  3. In the displayed window, enter the secret code to give to the user and validate.
  4. Give this secret code to the user so that he/she can unlock his/her smart card.

From the Smart Card panel

  1. In the Smart Card panel, click the Manage tab.
    • The tab appears

  2. Click Refresh in the Management of locked smart cards area to check that the number of locked smart cards is correct.
  3. In the Management of expired smart cards area, click Manage.
    • The locked smart card management window appears.
  4. Select the wanted smart card and click Unblock.
  5. In the displayed window, enter the secret code to give to the user and validate.
    • The secret code appears in the Unblocking Secret column.
  6. Give this secret code to the user so that he/she can unlock his/her smart card.

Unlocking by SSPR

Unlocking by SSPR

When a smart card is locked, you can reset the number of password attempts and generate challenges (unblocking codes), to allow a user to reset his/her PIN. The SSPR tab allows these operations. For more information on how to unlock by SSPR from the Directory panel, see Section Managing user Self Service Password Request.

Unlocking by extending the validity duration

Unlocking by extending the validity duration

Subject

Once the expiry date of a smart card has passed, the card can no longer be used. This section describes how to extend the validity duration of smart cards.

IMPORTANT: If you cannot extend the validity of a smart card, it must be send to a blacklist, as described in Section Managing lost or theft smart cards.

Procedure

  1. In the Smart Card panel, click the Manage tab.
    • The tab appears

  2. Click Refresh in the Management of expired smart cards area to check that the number of expired smart cards is correct.
  3. In the Management of expired smart cards area, click Manage.
    • The management window appears.
  4. Select the wanted smart card and click Change.
  5. In the displayed window, select the new validity date of the smart card and validate.
    • The new expiry date appears in the Expiry Date column.
  6. Contact the smart card owner to inform him/her that his/her smart card is active again.

 

Formatting a blacklisted card

Formatting a blacklisted card

The procedure to format a blacklisted smart card is described in Section Formatting smart cards.

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