Reminding Attestors
Reminding Attestors
If an attestor has not made a decision by the time the reminder timeout expires, notification can be sent by email as a reminder. The attestors work time applies to the time calculation.
Prerequisite
- The configuration parameter "
To set up the notification procedure
- Enter the following data for the approval step.
Table 50: Approval Step Properties for Notification Property Meaning Reminder interval (hours) Number of working hours to elapse after which the
NOTE: Ensure that a state and/or county is entered into the employee‘s master data for determining the correct working hours. Mail template reminder Select the mail template "
TIP: If you permit approval by email, select the mail template "
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NOTE: You can schedule demands for |
Related Topics
Scheduling Attestation Demands
Scheduling Attestation Demands
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Configuration parameter |
Meaning |
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QER\Attestation\MailTemplateIdents\ |
This mail template is used for generating an email when there are pending attestation for an approver. If this configuration parameter is not set, a "Mail template demand" or "Mail template reminder" for single attestation cases can be entered to send an email for each request. If this configuration parameter is set, single mails are not sent. |
To send notifications about pending
- Set the configuration parameter "
Notification with the mail template "
TIP: To use something other than the default mail template for these notifications, change the value of the configuration parameter. - Configure and enable the schedule "Inform approver about pending
For more detailed information, see the One Identity Manager Configuration Guide.
Reminding Attestors about an Attestation Object
Reminding Attestors about an Attestation Object
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Configuration Parameter |
Meaning |
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QER\Attestation\MailTemplateIdents\ |
This mail template is used for sending an email to an attestor who still has pending attestations for a specific attestation object. |
The hierarchical role manager and those responsible for system entitlements or system roles can view all pending attestation cases for this object in the Web Portal. If necessary, they can send reminders to attestors of selected attestation objects.
To send notification about a specific attestation object
- Set the configuration parameter "QER\Attestation\MailTemplateIdents\RemindApproverByObject" in the Designer.
By default, notification is sent using the template "Attestation - remind approver of all open object attestations".
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TIP: To use something other than the default mail template for these notifications, change the value of the configuration parameter. |
To send notifications user the Web Portal. For more detailed information, see the One Identity Manager Web Portal User Guide.
Granting or Denying an Attestation Case
Granting or Denying an Attestation Case
When a attestation case is granted approval or denied it, other employees receive notification. Notification may occur after approval or denial of a single approval step or once the entire approval process is complete. You can specify the recipient of the notification as required by the company.
Attestation cases can be automatically granted or denied approval once a specified time period has been exceeded. Notification is sent in the same way in this case.
To set up the notification procedure
- Create custom mail templates for sending notification if attestation cases have been granted or denied approval.
- Create company specific processes for notifications.
- Enter the following data in the approval step when notification should immediately follow the approval decision of a single approval step:
Table 53: Approval Step Properties for Notification Property Meaning Mail template approval Mail template for sending notification if an approval step is granted approval. Mail template denied Mail template for sending notification if an approval step is denied approval. - OR -
Enter the following data in the approval policy when notification should immediately follow completion of the approval procedure.
Table 54: Approval Policy Properties for Notification Property Meaning Mail template approval Mail template for sending notification if an attestation case is granted approval. Mail template denied Mail template for sending notification if an attestation case is denied approval.