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Identity Manager 8.0 - IT Shop Administration Guide

Setting up an IT Shop Solution
One Identity Manager Users in the IT Shop Putting the IT Shop into Operation Requestable Products Preparing Products for Requesting Assigning and Removing Products Preparing the IT Shop for Multi-factor Authentication Assignment Requests and Delegating Creating IT Shop Requests from Existing User Accounts, Assignments and Role Memberships Adding Groups Automatically to the IT Shop
Approval Processes for IT Shop Requests
Editing Approval Policies Approval Workflows Determining Effective Approval Policies Selecting Responsible Approvers Request Risk Analysis Testing Requests for Rule Compliance Approving Requests from an Approver Automatic Request Approval Obtaining Other Information about Requests by an Approver Appointing Other Approvers Setting up an Approval Step Approvers cannot be Established Automatic Approval on Timeout Abort Request on Timeout Approval through Chief Approval Team Approving Requests with Terms of Use Using Default Approval Processes
Request Sequence Managing an IT Shop
IT Shop Base Data Setting up IT Shop Structures Setting Up a Customer Node Deleting IT Shop Structures Templates for Automatically Filling the IT Shop Creating Custom Mail Templates for Notifications request templates
Default Solution for Requesting System Entitlements Error Handling Appendix: Configuration Parameters for the IT Shop Appendix: Request Statuses Appendix: Example of Request Results

Pricing Information

Pricing Information

Enter the required pricing information for booking the service item to the accounts on the Calculation tab.

Table 6: Pricing for a Service Item
Property Description
Purchase price Purchase price.
Sales price Sales price.
Internal price Internal transfer price.
Rental rate (purchasing) Purchase price on product rental.
Rental rate (selling) Sales price on product rental
Rental rate (internal) Internal transfer price on product rental
Currency Currency unit
Sales tax Sale tax to apply in percent (%)

Extended Master Data for a Service Item

Extended Master Data for a Service Item

On the Picture tab you can import an image of the product into the data base. Select the path where the picture is stored.

Additional company specific information. Use the Designer to customize display names, formats and templates for the input fields.

Default Service Items

Default Service Items

The One Identity Manager provides service items by default. These service items are assigned to the shop "Identity & Access Lifecycle". You can request them as standard products through the Web Portal.

To edit default service items

  • Select the category IT Shop | Service catalog | Predefined.

Additional Tasks for Managing Service Items

Additional Tasks for Managing Service Items

After you have entered the master data, you can apply different tasks to it. The task view contains different forms with which you can run the following tasks.

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