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Identity Manager 8.0 - IT Shop Administration Guide

Setting up an IT Shop Solution
One Identity Manager Users in the IT Shop Putting the IT Shop into Operation Requestable Products Preparing Products for Requesting Assigning and Removing Products Preparing the IT Shop for Multi-factor Authentication Assignment Requests and Delegating Creating IT Shop Requests from Existing User Accounts, Assignments and Role Memberships Adding Groups Automatically to the IT Shop
Approval Processes for IT Shop Requests
Editing Approval Policies Approval Workflows Determining Effective Approval Policies Selecting Responsible Approvers Request Risk Analysis Testing Requests for Rule Compliance Approving Requests from an Approver Automatic Request Approval Obtaining Other Information about Requests by an Approver Appointing Other Approvers Setting up an Approval Step Approvers cannot be Established Automatic Approval on Timeout Abort Request on Timeout Approval through Chief Approval Team Approving Requests with Terms of Use Using Default Approval Processes
Request Sequence Managing an IT Shop
IT Shop Base Data Setting up IT Shop Structures Setting Up a Customer Node Deleting IT Shop Structures Templates for Automatically Filling the IT Shop Creating Custom Mail Templates for Notifications request templates
Default Solution for Requesting System Entitlements Error Handling Appendix: Configuration Parameters for the IT Shop Appendix: Request Statuses Appendix: Example of Request Results

Request Granting or Denying Approval

Request Granting or Denying Approval

When a request is granted approval or denied, the request recipient is notified by email. Notification may occur after approval or denial of a single approval step or once the entire approval process is complete. Requests can be automatically granted or denied approval once a specified time period has expired. The recipient is notified in the same way in this case.

To set up the notification procedure

  • Enter the following data in the approval step when notification should immediately follow the approval decision of a single approval step:
    Table 85: Approval Step Properties for Notification
    Property Meaning
    Mail template approval Select the mail template "IT Shop request - approval granted to approval step".
    Mail template denied Select the mail template "IT Shop request - approval not granted to approval step".
  • Enter the following data in the approval policy when notification should immediately follow the approval decision of the entire approval process:
    Table 86: Approval Policy Properties for Notification
    Property Meaning
    Mail template approval Select the mail template "IT Shop request - granted approval".
    Mail template denied Select the mail template "IT Shop request - denied approval".

Request Abort

Request Abort

Requests can be automatically aborted for various reasons, for example, when a specified time period has expired or if no approver can be found. The request recipient is notified.

To set up the notification procedure

  • Enter the following data for the approval policy:
    Table 87: Approval Policy Properties for Notification
    Property Meaning
    Mail template aborted Select the mail template "IT Shop request - Abort".

Escalating a Request

Escalating a Request

Requests can be escalated if a specified time period has expired. If a request is escalated, the requester can be notified by email.

To set up the notification procedure

  • Enter the following data for the approval policy:
    Table 88: Properties of an Approval Step for Notifying Escalation
    Property Meaning
    Mail template Escalation Select the mail template "IT Shop request - escalation".

Self-Service

Self-Service

If, in an approval step, other approvers can be authorized to make the approval decision, the additional approvers can be prompted to approve by email. The same applies, if the approval can be delegated.

To set up the notification procedure

  • Enter the following data for the approval step.
    Table 89: Approval Step Properties for Notification on Delegation
    Property Meaning
    Mail template for delegation

    Select the mail template "IT Shop request- delegated/additional approval".

    TIP: To allow approval by email, select the mail template "IT Shop request- delegated/additional approval (by mail)".
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