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Identity Manager 8.1.4 - IT Shop Administration Guide

Setting up an IT Shop solution
One Identity Manager users in the IT Shop Implementing the IT Shop Requestable products Preparing products for requesting Assigning and removing products Preparing the IT Shop for multi-factor authentication Assignment requests and delegating Creating IT Shop requests from existing user accounts, assignments, and role memberships Adding Active Directory and SharePoint groups to the IT Shop automatically Adding Privileged Account Management user groups to the IT Shop automatically
Approval processes for IT Shop requests
Approval policies for requests Approval workflows for requests Determining the effective approval policies Selecting responsible approvers Request risk analysis Testing requests for rule compliance Approving requests from an approver Automatically approving requests Approval by peer group analysis Gathering further information about a request Appointing other approvers Escalating an approval step Approvers cannot be established Automatic approval on timeout Cancel request on timeout Approval by the chief approval team Approving requests with terms of use Using default approval processes
Request sequence Managing an IT Shop
IT Shop base data Setting up IT Shop structures Setting up a customer node Deleting IT Shop structures Templates for automatically filling the IT Shop Custom mail templates for notifications Request templates
Resolving errors in the IT Shop Configuration parameters for the IT Shop Request statuses Examples of request results

Additional tasks for managing assignment resources

After you have entered the master data, you can run the following tasks.

The assignment resource overview

Use this task to obtain an overview of the most important information about an assignment resource. For this, you need to take into account the affiliation of the assignment resource to IT Shop structures.

To obtain an overview of a service item

  1. In the Manager, select the Entitlements | Assignment resource for IT Shop category.

  2. Select the assignment resource in the result list.

  3. Select the Assignment resource overview task.

Adding assignment resources to the IT Shop

An assignment resource can be requested by shop customers when it is assigned to an IT Shop shelf.

To add a resource assignment to the IT Shop

  1. In the Manager, select the Entitlements | Assignment resource for IT Shop category.

  2. Select the assignment resource in the result list.

  3. Select the Add to IT Shop task.

  4. In the Add assignments pane, assign the assignment resource to the IT Shop shelves.

  5. Save the changes.

Removing assignment resources from the IT Shop

To remove an assignment resource from all IT Shop shelves.

  1. Select the Entitlements | Assignment resource for IT Shop category.

  2. Select the assignment resource in the result list.

  3. Select the Add to IT Shop task.

  4. In the Remove assignments pane, remove the assignment resource from the IT Shop shelves.

  5. Save the changes.

To remove an assignment resource from all IT Shop shelves.

  1. Select the Entitlements | Assignment resource for IT Shop category.

  2. Select the assignment resource in the result list.

  3. Select the Remove from all shelves (IT Shop) task.

  4. Confirm the security prompt with Yes.

  5. Click OK.

    The One Identity Manager Service removes the assignment resource from all shelves. All assignment requests with this assignment resource are canceled in the process.

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