Identity Manager 8.1 - ServiceNow Module Release Notes

Release Notes

One Identity Manager and ServiceNow Integration 8.1

Release Notes

March 2019

These release notes provide information about the One Identity Manager and ServiceNow Integration release.

Topics:

About this release

This release provides the functionality of One Identity Manager’s integration with IT Service Management solution, ServiceNow. For One Identity Manager's Integration with ServiceNow, a new module is introduced and it is the ServiceNow module.

Supported platforms

ServiceNow Module can be configured with the version of One Identity Manager mentioned below:

  • One Identity Manager 8.x onwards

NOTE: ServiceNow module has the same System Requirements as its parent product One Identity Manager except that it is not supported for Oracle as database server.

 

New Features

New features in One Identity Manager and ServiceNow Integration 8.1:

  • Administrators of One Identity Manager can request Service Catalog that would be an offline approval in ServiceNow.

  • Administrators of One Identity Manager have ServiceNow as the central repository for all requests.
  • Administrators of One Identity Manager can request Service Catalog, using the ServiceNow portal. Service would be the central client for raising Service Catalog requests.

Known Issues

The following is a list of issues, including those attributed to third-party products, known to exist at the time of release.

Table 1: General known issues
Known Issue Issue ID
One Identity Manager 8.X does not have a log out URL to clear the SSO session. 31947
One Identity Manager 8.X Service Catalog integration with ServiceNow does not work with other browsers except chrome with Ignore X-Frame Options plug-in. 31875
Self Service Tools
Knowledge Base
Notifications & Alerts
Product Support
Software Downloads
Technical Documentation
User Forums
Video Tutorials
Contact Us
Licensing Assistance
Technical Support
View All
Related Documents