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Identity Manager 8.2 - Web Designer Web Portal User Guide

General tips and getting started Security keys (WebAuthn) Requests
Requesting products Saved for Later list Request templates Pending requests Displaying request history Resubmitting requests Canceling requests Renewing products with limit validity periods Unsubscribing products Displaying approvals Undoing approvals Request inquiries Auditing requests Escalated requests
Attestation
Attestors for attestation cases Sending attestation reminders My attestation cases Pending attestations Displaying attestation history Attestation inquiries Auditing attestations Attestation – Administration Escalation
Compliance Responsibilities
My responsibilities
Specifying keywords for requestable products My departments My application roles My devices My business roles My identities My cost centers My multi-request resources My multi requestable/unsubscribable resources My resources My software applications My locations My system entitlements My system roles My assignment resources
Delegating tasks Ownerships Auditing
Auditing departments Auditing application roles Auditing devices Auditing business roles Auditing identities Auditing cost centers Auditing multi-request resources Auditing multi requestable/unsubscribable resources Auditing resources Auditing software Auditing locations Auditing system roles Auditing system entitlements Auditing assignment resources
Governance administration
Managing departments Managing business roles Managing identities Managing cost centers Managing multi-request resources Managing multi requestable/unsubscribable resources Managing resources Managing locations System entitlements Managing system roles Managing assignment resources
Applications Calls Discovering your statistics on the home page Appendix: Attestation conditions and approval policies from attestation procedures Appendix: Page and menu descriptions
Information (Menu description) My requests (Menu description) Profile (Menu description) Help (Menu description) Request (Menu description) Attestation (Menu description)
My attestation status (page description) My actions (page description)
Pending attestations (page description)
Pending attestations – Attestation policies (page description) Pending attestations: One Identity Manager application roles (page description) Pending attestations: Departments (page description) Pending attestations: System roles (page description) Pending attestations: Locations (page description) Pending attestations: Business roles (page description) Pending attestations: PAM assets (page description) Pending attestations: PAM user accounts (page description) Pending attestations: Employees (page description) Pending attestations: Cost centers (page description) Pending attestations: User accounts (page description) Pending attestations: System entitlements (page description) Pending attestations: Resources (page description) Pending attestations: Assignment resources (page description) Pending attestation: Multi-request resources (page description) Pending attestations: Software (page description) Pending attestations: Multi requestable/unsubscribable resources (page description) Pending attestations – approvals (page description)
Attestation history (page description) Attestation inquiries (page description)
Auditing (page description) Governance administration (page description) Attestation escalation approval (page description)
Compliance (Menu description) Responsibilities (Menu description)
My responsibilities (page description)
Identities (page description) System entitlements (page description) Business roles (page description) System roles (page description) Departments (page description) Cost centers (page description) Locations (page description) Application roles (page description) Resources (page description) Assignment resources (page description) Multi-request resources (page description) Software (page description) Multi requestable/unsubscribable resources (page description) Devices (page description)
Delegating tasks (page description) Ownerships (page description) Auditing (page description)
Auditing – Departments (page description) Auditing – Application roles (page description) Auditing – Device (page description) Auditing – Business roles (page description) Auditing – Identity details (page description) Auditing – Cost center (page description) Auditing – Multi-request resources (page description) Auditing – Multi requestable/unsubscribable resources (page description) Auditing - Resources (page description) Auditing – Software (page description) Auditing – Locations (page description) Auditing – System roles (page description) Auditing - Assignment resource (page description) Auditing – Active Directory (page description) Auditing – Azure Active Directory (page description) Auditing – Custom target system group (page description) Auditing – Google Workspace (page description) Auditing – Domino (page description) Auditing – LDAP (page description) Auditing – Oracle E-Business Suite (page description) Auditing – Privileged Account Management (page description) Auditing – SAP R/3 (page description) Auditing – Unix (page description)
Governance administration (page description)
Business roles (page description) Identities (page description) Multi-request resources (page description) Multi requestable/unsubscribable resources (page description) Organization (page description) Resources (page description) System entitlements (page description) System roles (page description) Assignment resources (page description)
Calls (Menu description)

Approving and denying my multi-request resources' attestation cases

You can grant or deny approval to attestation cases of multi-request resources for which you are responsible.

To approve an attestation case

  1. In the menu bar, click Responsibilities > My Responsibilities.

  2. On the My Responsibilities page, click Multi-request resources.

  3. On the Multi-request Resources page, click the multi-request resource whose attestation cases you want to decide approval on.

  4. On the overview page, click Attestation.

  5. (Optional) On the Attestations – <multi-request resource name> page, click on a tab to display the corresponding attestation cases.

  6. Click Approve.

  7. On the Attestation - <multi-request resource name> page, perform one of the following actions:

    • Click (Approve) next to the attestation case you want to approve.

    • Click (Deny) next to the attestation case you want to deny.

    TIP: To grant or deny approval for all the attestation cases displayed, click (Approve all) or (Deny all).

  8. Click Next.

  9. (Optional) On the Pending Attestations – Approvals page, perform one of the following actions:

    • For approved attestation case:

      • To provide a reason for all approved attestation cases, enter the reason in the Reason for approvals field.

      • To use a predefined standard reason for all approved attestation cases, select the reason in the Standard reason list.

    • For denied attestation cases:

      • To provide a reason for all denied attestation cases, enter the reason in the Reason for approvals field.

      • To use a predefined standard reason for all denied attestation cases, select the reason in the Standard reason list.

    • To provide an individual reason for an approval decision, click Enter a reason and enter your reason.

    TIP: By giving reasons, your approvals are more transparent and support the audit trail.

    NOTE: For more detailed information about standard reasons, see the One Identity Manager IT Shop Administration Guide.

  10. Click Save.

  11. (Optional) If the approval requires multi-factor authentication, you are prompted to enter a security code. It may take a few minutes before the prompt appears. Perform one of the following actions:

    • Click Login with the Starling 2FA app and follow the app instructions on your mobile phone.

    • Click Send SMS or Phone call, enter the security code, and click Next.

Related topics

Sending reminders about my multi-request resources' pending attestation cases

If attestors have not yet processed an attestation case, you can send a reminder email to them to remind them about approving it.

The following options are available for sending reminders:

  • You can select a specific attestation case that shows its attestors and then send a reminder about this attestation case to one specific attestor (see Option 1).

  • You can send a reminder to all attestors of pending attestation cases that are shown on the current tab. This allows you to quickly notify all attestors that still need to make an approval decision (see Option 2).

  • You can show all the attestors that still need to make approval decisions about attestation cases and then send a reminder to one specific attestor (see Option 3).

To send a reminder to attestors of a selected attestation case

  1. In the menu bar, click Responsibilities > My Responsibilities.

  2. On the My Responsibilities page, click Multi-request resources.

  3. On the Multi-request Resources page, click the multi-request resource whose attestation cases you want to display.

  4. On the overview page, click Attestation.

  5. (Optional) On the Attestations – <multi-request resource name> page, click on a tab to display the corresponding attestation cases.

  6. In the list, click the attestation case that has attestors you want to remind.

  7. In the details pane, click Actions > Send a reminder mail.

  8. In the Send a reminder mail dialog, next to the identity you want to notify, click Send a mail.

  9. Select the email program that you want to use.

    This opens an email template with the attestor's email address.

  10. Edit the email and send it to the attestor.

  1. In the menu bar, click Responsibilities > My Responsibilities.

  2. On the My Responsibilities page, click Multi-request resources.

  3. On the Multi-request Resources page, click the multi-request resource whose attestation cases you want to display.

  4. On the overview page, click Attestation.

  5. (Optional) On the Attestations – <multi-request resource name> page, click on a tab to display the corresponding attestation cases.

  6. Click Send reminder.

  7. In the Send a reminder mail dialog, enter the message for the attestor.

  8. Click OK.

To send a reminder a specific attestor about pending attestation cases

  1. In the menu bar, click Responsibilities > My Responsibilities.

  2. On the My Responsibilities page, click Multi-request resources.

  3. On the Multi-request Resources page, click the multi-request resource whose attestation cases you want to display.

  4. On the overview page, click Attestation.

  5. (Optional) On the Attestations – <multi-request resource name> page, click on a tab to display the corresponding attestation cases.

  6. In the Send a reminder mail dialog, next to the identity you want to notify, click Send a mail.

  7. Select the email program that you want to use.

    This opens an email template with the attestor's email address.

  8. Edit the email and send it to the attestor.

Related topics

My multi requestable/unsubscribable resources

The One Identity Manager distinguishes between single or multiple requestable products. Single request products are, for example, software, system roles, or Active Directory groups. These products cannot be requested if they have already been be requested for the same time period.

Furthermore, an identity may need several of one type of company resources, for example, consumables like pens or printer paper. You can find company resources such as these mapped in One Identity Manager as Multi-request resource or Multi requestable/unsubscribable resources.

The resources are assigned to identities after approval has been granted and they remain assigned until the request is unsubscribed. An example of multi requestable/unsubscribable resources would be printers or monitors.

You can perform a variety of actions on the multi requestable/unsubscribable resources that you manage and gather information about them.

Detailed information about this topic

Displaying my multi requestable/unsubscribable resources

You can see all the multi requestable/unsubscribable resources for which you are responsible.

To display multi requestable/unsubscribable resources

  1. On the My Responsibilities page, click Multi requestable/unsubscribable resources.

    This opens the Multi requestable/unsubscribable Resources page (see Multi requestable/unsubscribable resources (page description)) and displays all the multi requestable/unsubscribable resources for which you are responsible.

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