Before you make an approval decision about an attestation case, you can send a question to an identity about it.
NOTE: Once an inquiry has been made about a n attestation case, it is given hold status in the approval workflow. Only the originator of the inquiry (or the chief approval team) can make an approval decision about an attestation case with hold status. You can revoke hold status with the following actions:
To make an inquiry
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In the menu bar, click Attestation > Escalation.
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On the Attestation Escalation Approval page, click the attestation policy of the attestation case you want to see.
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On the Pending Attestations, in the list, click the attestation case that you want to inquire about.
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In the details pane, click Actions > Send inquiry.
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In the Submit an inquiry about this attestation case dialog, click the identity to which you want send the inquiry.
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In the Submit an inquiry about this attestation case dialog box, enter your question in the Your question field.
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Click Save.
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If your problem with the request has become irrelevant, you can recall your question. Once the question has been deleted, the request is taken off hold and all the original approvers can approve the request again.
To delete an inquiry
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In the menu bar, click Attestation > Escalation.
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On the Attestation Escalation Approval page, click the attestation policy of the attestation case you want to see.
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On the Pending Attestations page, click the attestation case in the list that you inquired about.
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In the details pane, click Recall last question.
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(Optional) In the Recall last question dialog, enter a reason for recalling the question.
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Click OK.
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Once an inquiry has been made about an attestation case, it is given hold status in the approval workflow. Only the originator of the inquiry can make an approval decision about an attestation case with hold status.
You can revoke hold status with the following actions:
To revoke an attestation case's hold status after the inquiry has been answered
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In the menu bar, click Attestation > Escalation.
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On the Attestation Escalation Approval page, click the attestation policy of the attestation case you want to see.
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On the Pending Attestation page, click the attestation in the list with the inquiry that was answered.
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In the details pane, click Revoke hold status.
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In the Revoke hold status dialog, click OK.
The request is taken off hold. This releases the request for approval and it can also be edited by other approvers.
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Companies have different requirements that they need for regulating internal and external identities' access to company resources. On the one hand, rule checks are used for locating rule violations and on the other hand, to prevent them. By using these rules, you can demonstrate compliance with legislated regulations such as the Sarbanes-Oxley Act (SOX). The following demands are made on compliance:
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Compliance rules define what an employee is entitled to do or not do. For example, an identity may not have both entitlements A and B at the same time.
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Company policies are very flexible, and can be defined for any company resources you are managing with Manager. For example, a policy might only allow identities from a certain department to own a certain entitlement.
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Each item that an identity access can be given a risk value. A risk index can be calculated for identities, accounts, organization, roles, and for the groups of resources available for request. You can then use the risk indexes to help prioritize your compliance activities.
Some rules are preventative. For example, a request will not be processed if it violates the rules, unless exception approval is explicitly granted and an approver allows it. Compliance rules (if appropriate) and company policies are run on a regular schedule and violations appear in the identity’s Web Portal to be dealt with there. Company policies can contribute to mitigation control by reducing risk. For example, if risks are posed by identities running processes outside the One Identity Manager solution and causing violations. Reports and dashboards give you further insights into your state of compliance. For more information, see What statistics are available?.
