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Identity Manager 9.1 - Web Designer Web Portal User Guide

General tips and getting started Security keys (WebAuthn) Requests
Setting up and configuring request functions Requesting products Saved for Later list Pending requests Displaying request history Resubmitting requests Canceling requests Renewing products with limit validity periods Unsubscribing products Displaying approvals Undoing approvals Request inquiries Auditing requests Escalated requests
Attestation
Managing attestations Attestors for attestation cases Sending attestation reminders My attestation cases Pending attestations Displaying attestation history Attestation inquiries Auditing attestations Escalation
Compliance Responsibilities
My responsibilities
Specifying keywords for requestable products Managing my departments Managing my application roles Managing my devices Managing my business roles Managing my identities Managing my cost centers Managing my multi-request resources Managing my multi requestable/unsubscribable resources Managing my resources Managing my software applications Managing my locations Managing my system entitlements Managing my system roles Managing my assignment resources
Delegating tasks Ownerships Auditing
Auditing departments Auditing application roles Auditing devices Auditing business roles Auditing identities Auditing cost centers Auditing multi-request resources Auditing multi requestable/unsubscribable resources Auditing resources Auditing software Auditing locations Auditing system roles Auditing system entitlements Auditing assignment resources
Governance administration
Managing departments Managing business roles Managing identities Managing cost centers Managing multi-request resources Managing multi requestable/unsubscribable resources Managing resources Managing locations System entitlements Managing system roles Managing assignment resources
Applications Calls Discovering your statistics on the home page Appendix: Attestation conditions and approval policies from attestation procedures Appendix: Page and menu descriptions
Information (Menu description) My requests (Menu description) Profile (Menu description) Help (Menu description) Request (Menu description) Attestation (Menu description)
My attestation status (page description) My actions (page description)
Pending attestations (page description)
Pending attestations – Attestation policies (page description) Pending attestations: One Identity Manager application roles (page description) Pending attestations: Departments (page description) Pending attestations: System roles (page description) Pending attestations: Locations (page description) Pending attestations: Business roles (page description) Pending attestations: PAM assets (page description) Pending attestations: PAM user accounts (page description) Pending attestations: Employees (page description) Pending attestations: Cost centers (page description) Pending attestations: User accounts (page description) Pending attestations: System entitlements (page description) Pending attestations: Resources (page description) Pending attestations: Assignment resources (page description) Pending attestation: Multi-request resources (page description) Pending attestations: Software (page description) Pending attestations: Multi requestable/unsubscribable resources (page description) Pending attestations: Devices (page description) Pending attestations – approvals (page description)
Attestation history (page description) Attestation inquiries (page description)
Auditing (page description) Governance administration (page description) Attestation escalation approval (page description)
Compliance (Menu description) Responsibilities (Menu description)
My responsibilities (page description)
Identities (page description) System entitlements (page description) Business roles (page description) System roles (page description) Departments (page description) Cost centers (page description) Locations (page description) Application roles (page description) Resources (page description) Assignment resources (page description) Multi-request resources (page description) Software (page description) Multi requestable/unsubscribable resources (page description) Devices (page description)
Delegating tasks (page description) Ownerships (page description) Auditing (page description)
Auditing – Departments (page description) Auditing – Application roles (page description) Auditing – Device (page description) Auditing – Business roles (page description) Auditing – Identity details (page description) Auditing – Cost center (page description) Auditing – Multi-request resources (page description) Auditing – Multi requestable/unsubscribable resources (page description) Auditing - Resources (page description) Auditing – Software (page description) Auditing – Locations (page description) Auditing – System roles (page description) Auditing - Assignment resource (page description) Auditing – Active Directory (page description) Auditing – Azure Active Directory (page description) Auditing – Custom target system group (page description) Auditing – Google Workspace (page description) Auditing – Domino (page description) Auditing – LDAP (page description) Auditing – Oracle E-Business Suite (page description) Auditing – Privileged Account Management (page description) Auditing – SAP R/3 (page description) Auditing – Unix (page description)
Governance administration (page description)
Business roles (page description) Identities (page description) Multi-request resources (page description) Multi requestable/unsubscribable resources (page description) Organization (page description) Resources (page description) System entitlements (page description) System roles (page description) Assignment resources (page description)
Calls (Menu description)

Displaying all attestation cases

You can see all attestation cases. At the same time you can decide whether you only want to show attestation cases with a certain status (approved, denied, pending) or those of a specific attestors. In addition, you can obtain more information about the attestation cases.

TIP: For more information about how you display your own attestation cases or pending attestation cases, see Displaying your attestation cases and Displaying pending attestation cases.

To display all attestation cases

  1. In the menu bar, click Attestation > Auditing.

  2. (Optional) On the Auditing page, next to Attestor, click Assign and select the identity whose attestation cases you want to view.

  3. (Optional) To further limit or delimit the attestation cases to view, check the appropriate boxes next to Attestation status (see Auditing (page description)). For example, this allows you to show just pending attestation cases (no approval decision yet made).

  4. (Optional) To display objects involved in an attestation case in detail, perform the following actions:

    1. Click the attestation case.

    2. In the details pane, click Show details.

    3. In the Attested object dialog, select an object in the Object menu.

      This shows information about the object.

    4. (Optional) Click View current state of the object

      This opens an overview in shapes of the attestation.

  5. (Optional) To display all the identities that can approve an attestation case, perform the following actions:

    1. Click the attestation case.

    2. In the details pane, click the Workflow tab.

  6. (Optional) To show previous attestation cases for the selected object, perform the following actions:

    1. In the list, click the attestation case.

    2. In the details pane, click the History tab.

      This displays a list of the attestation cases that have already taken place for the selected object. You can get more information about each attestation case.

Related topics

Escalation

If the are attestations pending and the approver responsible is not available for an extended period or has no access to Web Portal, the fallback approver or member of the chief approval team must make an approval decision. For more information about the chief approval team, see the One Identity Manager Attestation Administration Guide.

IMPORTANT: The two-person principle can be broken for attestations because chief approval team members can make approval decisions about attestation cases at any time.

Detailed information about this topic

Displaying escalated attestation cases

You can see escalated attestation cases. In addition, you can obtain more information about the attestation cases.

To view escalated attestation cases

  1. In the menu bar, click Attestation > Escalation.

  2. On the Attestation Escalation Approval page, click the attestation policy of the attestation case you want to see.

    This opens the Attestation Escalation Approval – Attestation policy page (see Attestation escalation approval – Attestation policy (page description)).

  3. (Optional) To display objects involved in an attestation case in detail, perform the following actions:

    1. Click the attestation case.

    2. In the details pane, click Show details.

    3. In the Attested object dialog, select an object in the Object menu.

      This shows information about the object.

    4. (Optional) Click View current state of the object

      This opens an overview in shapes of the attestation.

  4. (Optional) To display all the identities that can approve an attestation case, perform the following actions:

    1. Click the attestation case.

    2. In the details pane, click the Workflow tab.

  5. (Optional) To show previous attestation cases for the selected object, perform the following actions:

    1. In the list, click the attestation case.

    2. In the details pane, click the History tab.

      This displays a list of the attestation cases that have already taken place for the selected object. You can get more information about each attestation case.

Related topics

Granting or denying escalated attestation cases

To approve an attestation case

  1. In the menu bar, click Attestation > Escalation.

  2. On the Attestation Escalation Approval page, click the attestation policy of the attestation case you want to see.

  3. Perform one of the following actions:

    • To approve an attestation case, click (Approve) next to the attestation case.

    • To deny an attestation case, click (Deny) next to the attestation case.

    TIP: To grant or deny approval for all the attestation cases displayed, click (Approve all) or (Deny all).

  4. Click Next.

  5. (Optional) On the Attestation Escalation Approval page, perform the following actions:

    • For approved attestation case:

      • To provide a reason for all approved attestation cases, enter the reason in the Reason for approvals field.

      • To use a predefined standard reason for all approved attestation cases, select the reason in the Standard reason list.

    • For denied attestation cases:

      • To provide a reason for all denied attestation cases, enter the reason in the Reason for approvals field.

      • To use a predefined standard reason for all denied attestation cases, select the reason in the Standard reason list.

    • To provide an individual reason for an approval decision, click Enter a reason and enter your reason.

    TIP: By giving reasons, your approvals are more transparent and support the audit trail.

    NOTE: For more detailed information about standard reasons, see the One Identity Manager IT Shop Administration Guide.

  6. Click Save.

Related topics
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