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Identity Manager 9.2 - Web Designer Web Portal User Guide

General tips and getting started Managing reports Security keys (WebAuthn) Requests
Setting up and configuring request functions Requesting products Managing the Saved for Later list Pending requests Displaying request history Resubmitting requests Canceling requests Renewing products with limit validity periods Unsubscribing products Displaying requests Undoing approvals Managing request inquiries directed at you Auditing requests Escalated requests
Attestation
Managing attestations Attestors for attestation cases My attestation cases Pending attestations Displaying attestation history Managing attestation inquiries directed at you Auditing attestations Escalation
Compliance Responsibilities
My responsibilities
Specifying keywords for requestable products Managing my departments Managing my application roles Managing my devices Managing my business roles Managing my identities Managing my cost centers Managing my multi-request resources Managing my multi requestable/unsubscribable resources Managing my resources Managing my software applications Managing my locations Managing my system entitlements Managing my system roles Managing my assignment resources
Managing task delegations Ownerships Auditing
Auditing departments Auditing application roles Auditing devices Auditing business roles Auditing identities Auditing cost centers Auditing multi-request resources Auditing multi requestable/unsubscribable resources Auditing resources Auditing software Auditing locations Auditing system roles Auditing system entitlements Auditing assignment resources
Governance administration
Managing departments Managing business roles Managing identities Managing cost centers Managing multi-request resources Managing multi requestable/unsubscribable resources Managing resources Managing locations System entitlements Managing system roles Managing assignment resources
Opening other web applications Managing tickets Discovering your statistics on the home page Appendix: Attestation conditions and approval policies from attestation procedures Appendix: Page and menu descriptions
Information (menu description) My requests (menu description) Profile (menu description) Help (menu description) Request (menu description) Attestation (menu description)
My attestation status (page description) My actions (page description)
Pending attestations (page description)
Pending attestations – Attestation policies (page description) Pending attestations: One Identity Manager application roles (page description) Pending attestations: Departments (page description) Pending attestations: System roles (page description) Pending attestations: Locations (page description) Pending attestations: Business roles (page description) Pending attestations: PAM assets (page description) Pending attestations: PAM user accounts (page description) Pending attestations: Identities (page description) Pending attestations: Cost centers (page description) Pending attestations: User accounts (page description) Pending attestations: System entitlements (page description) Pending attestations: Resources (page description) Pending attestations: Assignment resources (page description) Pending attestation: Multi-request resources (page description) Pending attestations: Software (page description) Pending attestations: Multi requestable/unsubscribable resources (page description) Pending attestations: Devices (page description) Pending attestations – approvals (page description)
Attestation history (page description) Attestation inquiries (page description)
Auditing (page description) Governance administration (page description) Attestation escalation approval (page description)
Compliance (menu description) Responsibilities (menu description)
My responsibilities (page description)
Identities (page description) System entitlements (page description) Business roles (page description) System roles (page description) Departments (page description) Cost centers (page description) Locations (page description) Application roles (page description) Resources (page description) Assignment resources (page description) Multi-request resources (page description) Software (page description) Multi requestable/unsubscribable resources (page description) Devices (page description)
Delegating tasks (page description) Ownerships (page description) Auditing (page description)
Auditing – Departments (page description) Auditing – Application roles (page description) Auditing – Device (page description) Auditing – Business roles (page description) Auditing – Identity details (page description) Auditing – Cost center (page description) Auditing – Multi-request resources (page description) Auditing – Multi requestable/unsubscribable resources (page description) Auditing - Resources (page description) Auditing – Software (page description) Auditing – Locations (page description) Auditing – System roles (page description) Auditing - Assignment resource (page description) Auditing – Active Directory (page description) Auditing – Azure Active Directory (page description) Auditing – Custom target system group (page description) Auditing – Google Workspace (page description) Auditing – Domino (page description) Auditing – LDAP (page description) Auditing – Oracle E-Business Suite (page description) Auditing – Privileged Account Management (page description) Auditing – SAP R/3 (page description) Auditing – Unix (page description)
Governance administration (page description)
Business roles (page description) Identities (page description) Multi-request resources (page description) Multi requestable/unsubscribable resources (page description) Organization (page description) Resources (page description) System entitlements (page description) System roles (page description) Assignment resources (page description)
Tickets (menu description)

Escalated requests

If there are requests pending and the approver responsible is not available for an extended period or has no access to the Web Portal, you can make an approval decision about this request if you are the fallback approver or member of the chief approval team. For more detailed information about the chief approval team, see the One Identity Manager IT Shop Administration Guide. For more information about the IT Shop escalation page, see the IT Shop escalation (page description).

Detailed information about this topic

Displaying escalated requests

If you are a fallback approver or a member of the chief approval team and identities escalate requests for products, you can display these requests. Then you can make approval decisions about the escalated requests (see Approving and denying escalated requests).

TIP: For more information about escalating a pending request as approver, see Escalating approvals of pending requests.

To display escalated requests

  1. In the menu bar, click Request > Escalation.

    This opens the IT Shop Escalation page (see IT Shop escalation (page description)).

  2. (Optional) To limit the results to a specific requester, click Assign next to Requester and click an identity.

  3. (Optional) To limit the results to a specific recipient, click Assign next to Recipient and click an identity.

  4. (Optional) To limit the results to a specific request, click Assign next to Request number and click an identity.

  5. (Optional) To limit the results to a specific product, click Assign next to Product and click an identity.

    This lists the requests according to your filter criteria.

Related topics

Approving and denying escalated requests

If an approver escalates the approval of a product request, you can grant or deny approval for this escalated request. If you approve a request, the product is available to the identity.

TIP: For more information about escalating a pending request as approver, see Escalating approvals of pending requests.

To make an approval decision about an escalated request

  1. In the menu bar, click Request > Escalation.

  2. On the IT Shop escalation page, apply a filter to limit the results to a specific requester, specific recipient or a specific request (see Displaying escalated requests).

  3. Perform one of the following actions:

    • To approve a request, click (Approve) next to the request.

    • To deny a request, click (Deny) next to the request.

    TIP: To grant or deny approval for all the requests displayed, click (Approve all) or (Deny all).

  4. Click Next.

  5. On the Pending Requests - Approvals page, perform one of the following actions:

    On the IT Shop Escalation - Approvals page, perform the following actions:

    • For approved requests:

      • To provide a reason for all approved requests, enter the reason in the Reason for approvals field.

      • To use a predefined standard reason for all approved requests, select the reason in the Standard reason list.

    • For denied requests:

      • To provide a reason for all denied requests, enter the reason in the Reason for approvals field.

      • To use a predefined standard reason for all denied requests, select the reason in the Standard reason list.

    • To provide an individual reason for an approval decision, click Enter a reason and enter your reason.

    TIP: By giving reasons, your approvals are more transparent and support the audit trail.

    NOTE: For more detailed information about standard reasons, see the One Identity Manager IT Shop Administration Guide.

  6. (Optional) To specify the validity period for a requested product, perform the following actions:

    1. In the list, in the Valid from column, click on a value.

    2. In the Valid from dialog, specify from when the product is valid.

    3. Click Close.

    4. In the list, in the Valid until column, click on a value.

    5. In the Valid until dialog, specify until when the product is valid.

  7. Click Save.

Related topics

Displaying and approving entire requests of escalated requests

You can display all other products of an escalated product request that are included in this request (meaning, they were sent in the same shopping cart). You can approve pending requests together.

To display an entire request and approve all the requests contained in it.

  1. In the menu bar, click Request > Escalation.

  2. On the IT Shop escalation page, apply a filter to limit the results to a specific requester, specific recipient or a specific request (see Displaying escalated requests).

  3. In the list, mark the product with the request you want to see in its entirety.

  4. In the details pane, click More > Show entire request.

  5. On the Request overview page, click Approve all.

  6. On the IT Shop escalation - Approvals page, perform the following actions:

    • To provide a reason for all request approvals, enter the reason in the Reason for approvals field.

    • To use a predefined standard reason for all request approvals, select the reason in the Standard reason.

    • To provide an individual reason for an approval decision, click Enter a reason and enter your reason.

    TIP: By giving reasons, your approvals are more transparent and support the audit trail.

    NOTE: For more detailed information about standard reasons, see the One Identity Manager IT Shop Administration Guide.

  7. (Optional) To specify the validity period for a requested product, perform the following actions:

    1. In the list, in the Valid from column, click on a value.

    2. In the Valid from dialog, specify from when the product is valid.

    3. Click Close.

    4. In the list, in the Valid until column, click on a value.

    5. In the Valid until dialog, specify until when the product is valid.

  8. Click Save.

Related topics
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