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Identity Manager 9.2 - Web Designer Web Portal User Guide

General tips and getting started Managing reports Security keys (WebAuthn) Requests
Setting up and configuring request functions Requesting products Managing the Saved for Later list Pending requests Displaying request history Resubmitting requests Canceling requests Renewing products with limit validity periods Unsubscribing products Displaying requests Undoing approvals Managing request inquiries directed at you Auditing requests Escalated requests
Attestation
Managing attestations Attestors for attestation cases My attestation cases Pending attestations Displaying attestation history Managing attestation inquiries directed at you Auditing attestations Escalation
Compliance Responsibilities
My responsibilities
Specifying keywords for requestable products Managing my departments Managing my application roles Managing my devices Managing my business roles Managing my identities Managing my cost centers Managing my multi-request resources Managing my multi requestable/unsubscribable resources Managing my resources Managing my software applications Managing my locations Managing my system entitlements Managing my system roles Managing my assignment resources
Managing task delegations Ownerships Auditing
Auditing departments Auditing application roles Auditing devices Auditing business roles Auditing identities Auditing cost centers Auditing multi-request resources Auditing multi requestable/unsubscribable resources Auditing resources Auditing software Auditing locations Auditing system roles Auditing system entitlements Auditing assignment resources
Governance administration
Managing departments Managing business roles Managing identities Managing cost centers Managing multi-request resources Managing multi requestable/unsubscribable resources Managing resources Managing locations System entitlements Managing system roles Managing assignment resources
Opening other web applications Managing tickets Discovering your statistics on the home page Appendix: Attestation conditions and approval policies from attestation procedures Appendix: Page and menu descriptions
Information (menu description) My requests (menu description) Profile (menu description) Help (menu description) Request (menu description) Attestation (menu description)
My attestation status (page description) My actions (page description)
Pending attestations (page description)
Pending attestations – Attestation policies (page description) Pending attestations: One Identity Manager application roles (page description) Pending attestations: Departments (page description) Pending attestations: System roles (page description) Pending attestations: Locations (page description) Pending attestations: Business roles (page description) Pending attestations: PAM assets (page description) Pending attestations: PAM user accounts (page description) Pending attestations: Identities (page description) Pending attestations: Cost centers (page description) Pending attestations: User accounts (page description) Pending attestations: System entitlements (page description) Pending attestations: Resources (page description) Pending attestations: Assignment resources (page description) Pending attestation: Multi-request resources (page description) Pending attestations: Software (page description) Pending attestations: Multi requestable/unsubscribable resources (page description) Pending attestations: Devices (page description) Pending attestations – approvals (page description)
Attestation history (page description) Attestation inquiries (page description)
Auditing (page description) Governance administration (page description) Attestation escalation approval (page description)
Compliance (menu description) Responsibilities (menu description)
My responsibilities (page description)
Identities (page description) System entitlements (page description) Business roles (page description) System roles (page description) Departments (page description) Cost centers (page description) Locations (page description) Application roles (page description) Resources (page description) Assignment resources (page description) Multi-request resources (page description) Software (page description) Multi requestable/unsubscribable resources (page description) Devices (page description)
Delegating tasks (page description) Ownerships (page description) Auditing (page description)
Auditing – Departments (page description) Auditing – Application roles (page description) Auditing – Device (page description) Auditing – Business roles (page description) Auditing – Identity details (page description) Auditing – Cost center (page description) Auditing – Multi-request resources (page description) Auditing – Multi requestable/unsubscribable resources (page description) Auditing - Resources (page description) Auditing – Software (page description) Auditing – Locations (page description) Auditing – System roles (page description) Auditing - Assignment resource (page description) Auditing – Active Directory (page description) Auditing – Azure Active Directory (page description) Auditing – Custom target system group (page description) Auditing – Google Workspace (page description) Auditing – Domino (page description) Auditing – LDAP (page description) Auditing – Oracle E-Business Suite (page description) Auditing – Privileged Account Management (page description) Auditing – SAP R/3 (page description) Auditing – Unix (page description)
Governance administration (page description)
Business roles (page description) Identities (page description) Multi-request resources (page description) Multi requestable/unsubscribable resources (page description) Organization (page description) Resources (page description) System entitlements (page description) System roles (page description) Assignment resources (page description)
Tickets (menu description)

Displaying escalated attestation cases

You can display escalated attestation cases. In addition, you can obtain more information about the attestation cases.

To view escalated attestation cases

  1. In the menu bar, click Attestation > Escalation.

  2. On the Attestation Escalation Approval page, click the attestation policy of the attestation case you want to see.

    This opens the Attestation Escalation Approval – Attestation policy page (see Attestation escalation approval – Attestation policy (page description)).

  3. (Optional) To display objects involved in an attestation case in detail, perform the following actions:

    1. Click the attestation case.

    2. In the details pane, click Show details.

    3. In the Attested object dialog, select an object in the Object menu.

      This shows information about the object.

    4. (Optional) Click View current state of the object

      This opens an overview in shapes of the attestation.

  4. (Optional) To display all the identities that can approve an attestation case, perform the following actions:

    1. Click the attestation case.

    2. In the details pane, click the Workflow tab.

  5. (Optional) To show previous attestation cases for the selected object, perform the following actions:

    1. In the list, click the attestation case.

    2. In the details pane, click the History tab.

      This displays a list of the attestation cases that have already taken place for the selected object. You can get more information about each attestation case.

Related topics

Granting or denying escalated attestation cases

To make an approval decision about an attestation case

  1. In the menu bar, click Attestation > Escalation.

  2. On the Attestation Escalation Approval page, click the attestation policy of the attestation case you want to see.

  3. Perform one of the following actions:

    • To approve an attestation case, click (Approve) next to the attestation case.

    • To deny an attestation case, click (Deny) next to the attestation case.

    TIP: To approve or deny all the attestation cases displayed, click (Approve all) or (Deny all).

  4. Click Next.

  5. On the Attestation Escalation - Approval page, perform one of the following actions:

    • For approved attestation case:

      • To provide a reason for all approved attestation cases, enter the reason in the Reason for approvals field.

      • To use a predefined standard reason for all approved attestation cases, select the reason in the Standard reason list.

    • For denied attestation cases:

      • To provide a reason for all denied attestation cases, enter the reason in the Reason for approvals field.

      • To use a predefined standard reason for all denied attestation cases, select the reason in the Standard reason list.

    • To provide an individual reason for an approval decision, click Enter a reason and enter your reason.

    TIP: By giving reasons, your approvals are more transparent and support the audit trail.

    NOTE: For more detailed information about standard reasons, see the One Identity Manager IT Shop Administration Guide.

  6. Click Save.

Related topics

Appointing other approvers for escalated attestation cases

You can give an another identity the task of approving an attestation case. To do this, you have the following options:

Rerouting approvals of escalated attestation cases

You can let another approval level of the approval workflow make the approval decision about an attestation case. For example, if approval is required by a manager in a one-off case.

To reroute an approval

  1. In the menu bar, click Attestation > Escalation.

  2. On the Attestation Escalation Approval page, click the attestation policy of the attestation case you want to see.

  3. On the Pending Attestations page, click the attestation case whose approval you want to reroute.

  4. In the details pane, click Actions > Reroute approval.

  5. In the Reroute approval dialog next to the approval level that you want to reroute to, click Reroute approval.

  6. (Optional) In the dialog, enter a reason for rerouting.

  7. Click Reroute approval.

Related topics
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