Incorrect authentication credentials
You must have the correct user name and password to authenticate to an asset.
To resolve incorrect service account credentials
- Verify the service account credentials match the credentials in Safeguard for Privileged Passwords asset information (Administrative Tools | Assets | Connection). For more information, see About service accounts.
- Perform Test Connection to verify connection. For more information, see About Test Connection.
- Attempt to check, change, and set password again. For more information, see Checking, changing, or setting an account password.
Missing or incorrect SSH host key
If a Safeguard for Privileged Passwords asset requires an SSH host key and does not have one, Safeguard for Privileged Passwords will not be able to communicate with the asset. For more information, see Certificate issue.
To resolve missing SSH host keys
To verify that an asset has an SSH host key, select the asset and look under Connection on the General view. If there is no SSH Host Key Fingerprint displayed, you need to add one.
To add an SSH host key
- Open the asset's Connection tab.
Choose any authentication type (except None) and enter required information.
NOTE: You must enter the service account password again.
Click Test Connection.
Test Connection verifies that the appliance can communicate with the asset.
Confirm that you accept the SSH host key.
Note: To bypass the SSH host key verification and automatically accept the key, click the Auto Accept SSH Host Key option.
- Click OK to save asset.
To resolve incorrect SSH host keys
Safeguard for Privileged Passwords uses the following host key algorithms for key exchange:
To correct a mismatched SSH host key, run Test Connection.
No cipher supported error
If you receive an error message that says: There is no cipher supported by both: client and server, refer to Cipher support.
Service account has insufficient privileges
If you are having service account issues, consider the following:
- Is the service account properly authorized to access the system? In a common setup, sudo is used to elevate the service account's privileges on the system.
- Has the service account been locked out or disabled?
- Is the service account configured to allow remote logon?
A service account needs sufficient permissions to edit the passwords of other accounts. For more information, see About service accounts.
To resolve incorrect or insufficient service account privileges
- Verify that the service account has sufficient permissions on the asset.
- Perform Test Connection to verify connection.
- Attempt to manually check, change, and set password again on the account that failed.
If the asset is running a Windows operating system, a local account password check, change, or set can fail when you are using an asset that is configured with a service account with Administrative privileges, other than the built-in Administrator.
Before Safeguard for Privileged Passwords can change local account passwords on Windows systems, using a service account that is a non-built-in administrator, you must change the local security policy to disable the Run all administrators in Admin Approval Mode option. For more information, see Change password fails.