Password is pending a reset
If a user receives a persistent message that states either of the following, the account password is stuck in a pending password change state:
- You cannot checkout the password for this account while another request is pending password reset
- This account has password requests which have not yet expired or have to be reviewed. It cannot be deleted now"
- Ensure that the service account for the asset associated with this account is working. Then manually change the account password. For more information, see Checking, changing, or setting an account password.
- Or, if the service account for the asset is working properly and the policy governing the account allows emergency access and has enabled multiple users simultaneous access, you can instruct the user to request the password using Emergency Access.
You can allow new access requests whether a prior request is approved or not approved. In other words, no requests will be blocked based on the approval status of a prior request. Setting the Pending reviews do not block access check box only pertains to future requests. For more information, see Reviewer tab.
Profile did not run
The password management settings Settings | Access Request | Enable or Disable Services enable the automatic profile check and change schedules in partitions.
Ensure the password management settings are enable for profiles to run on schedule:
- Check Password Management Enabled
- Change Password Management Enabled
For more information, see Enable or Disable Services (Access and management services).
Recovery Kiosk (Serial Kiosk)
Safeguard for Privileged Passwords provides a Recovery Kiosk (Serial Kiosk) with the following options.
- Support bundle: Allows you to generate and send a support bundle to a Windows share.
To start the Recovery Kiosk
On the terminal or laptop running the Recovery Kiosk, you must configure your serial port settings as follows:
- Connect a serial cable from a laptop or terminal to the serial port on the back of the appliance marked with |0|0|.
On the laptop or terminal, configure the serial port settings as follows:
- Speed: 115200
- Data bits: 8
- Parity: None
- Stop bit: 1
These options display on the Recovery Kiosk screen:
- Appliance Information
- Admin Password Reset
- Factory Reset (Not available for Azure.)
- Support Bundle
- Use the up-arrow and down-arrow to select one of these options.
- Use the right-arrow to initiate the option.
- Use the left-arrow to return to the option.
Kiosk keyboard shortcuts
Safeguard for Privileged Passwords provides these keyboard shortcuts. If you make the window too small to accommodate the kiosk elements, Safeguard for Privileged Passwords tells you how to readjust the window size.
- Ctrl + R: Re-draws the kiosk to fit a resized window. If you resize the window, press Ctrl + R to reorganize the kiosk elements to fit properly into the newly-sized window.
Appliance information (Recovery Kiosk)
Use the Appliance Information option on the Recovery Kiosk to view basic appliance information and edit the IP addresses.
If you are using Azure, configure the SPP VM with a static IP address in Azure. If you need to change the IP address of the Safeguard appliance, or if it changes due to dynamic configuration in Azure, and the appliance is part of a cluster, the appliance will automatically reset to Standalone Read-only mode on the next boot (effectively leaving the cluster). The Administrator can join the appliance back to the cluster.
To view or edit the appliance information
- From the Recovery Kiosk, select the Appliance Information option.
Right-arrow to see:
- Appliance State: The appliance's current state.
- Uptime: The amount of time (hours and minutes) the appliance has been running.
- MGMT (not used for Azure): The management host's network interface properties, including the MAC address and IPv4 (and optionally IPv6) properties.
- X0: The network interface properties for the primary interface that connects your appliance to the network, including the MAC address and IPv4 (and optionally IPv6) properties.
- X1 (not available of a Safeguard Sessions Applianc is joined): The network interface properties used for the embedded sessions module, including the MAC address and IPv4 (and optionally IPv6) properties.
To change the network properties for the primary interface (x0) or session interface (X1), if available, click Edit next to the appropriate heading. Clicking Edit displays the network interface properties which can be modified. If you are using Azure, the IP address cannot be changed.
After editing the network interface properties, click Submit.
Once the updates are completed, a Network interface update request accepted message is displayed.