Use the power options in the recovery kiosk to remotely restart or shut down the appliance.
If you cannot access the Safeguard for Privileged Passwords Windows desktop client, web client, or API to restart the appliance using the normal procedures, you can restart the appliance from the recovery kiosk.
To reboot the appliance
You must use the recovery kiosk to manually shutdown the Safeguard for Privileged Passwords 2000 Appliance.
To shut down the appliance
If your bootstrap administrator's password is locked out, you can reset it to the initial password.
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IMPORTANT: This is a challenge response operation, where Safeguard for Privileged Passwords generates a challenge that is then sent to One Identity Support to get a response back. You must then copy and paste this challenge response into the kiosk screen in order to proceed. Please keep the following information in mind when performing a challenge response operation:
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NOTE: If a user has not logged onto Safeguard for Privileged Passwords for a set number of days, Safeguard for Privileged Passwords disables the user account. This is set using the Disable After setting in Administrative Tools | Settings | Safeguard for Privileged Passwords Access | Login Control. |
To reset the bootstrap admin password
At Get Challenge, press the Enter key.
Safeguard for Privileged Passwords produces a challenge.
Copy and paste the challenge and send it to One Identity Support.
One Identity Support resets the bootstrap administrator's password back to Admin123.
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NOTE: Best practice: To keep your Safeguard for Privileged Passwords Appliance secure, change the default password for the bootstrap administrator’s account. |
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