If you are having system connectivity issues, here are some things to consider:
- Are there security rules on the network (such as firewalls or routers) that might be preventing this traffic?
- Is traffic from Safeguard for Privileged Passwords routable to the network address of the managed system?
- Are there any problems with cables, hubs, or switches, and so forth?
You could be experiencing network issues like these:
- Network outage
- Router misconfiguration
- Unplugged wire
- Switch not working
If Safeguard for Privileged Passwords suspends event notifications, try logging out and logging back in to re-subscribe to SignalR.
Windows WMI connection
To enable Safeguard for Privileged Passwords to manage Windows assets, you must configure your firewall to allow Windows Management Instrumentation (WMI).
Timeout errors causing operations to fail
If you experience any timeout errors, wait a few minutes and retry the operation.
If you are performing clustering operations in the background, for example adding replicas to a cluster, wait for the cluser operations to complete before performing other operations in Safeguard for Privileged Passwords.
TIP: A timeout error can appear as a Request failed. A task was canceled. error message.
User locked out
If a user has not logged on to Safeguard for Privileged Passwords for a set number of days, Safeguard for Privileged Passwords disables the user account.