Prior to using the Support Bundle function, set up a Windows share where the support bundle is to be sent.
To generate a support bundle
- From the Recovery Kiosk, select the Support Bundle option.
- Press the right arrow.
Select the type of support bundle to be generated:
- Support Bundle
- Quarantine Bundle
When prompted, enter the following information:
- Address: Enter the address of the Windows share (<IP Address>\<ShareName>) where the support bundle is to be saved.
- User: Enter the user name to be used to access the Windows share.
Password: Enter the password associated with the specified user account.
NOTE: If you set up the Windows share to allow anonymous access, you will not be prompted to enter a user name or password.
Select Copy to Share. When completed, a message appears stating that a support bundle has been sent to the specified share.