The Appliance Administrator can manually control Offline Workflow Mode using the following steps. Manual intervention is possible when automatic Offline Workflow Mode is enabled. For more information, see Offline Workflow (automatic)..

To manually enable Offline Workflow Mode

1. Go to Cluster Management:

   • web client: Navigate to Cluster > Cluster Management. 
2. In the cluster view (left pane) of the offline appliance, click the member of the cluster that is offline.

3. In the appliance details and cluster health pane (right pane), review the errors and warnings to verify the appliance has lost consensus.

4. On the offline appliance, click Enable Offline Workflow. (This option is only available when the appliance has lost consensus with the cluster.)

   A message like the following displays:

   This appliance will run access workflow in isolation from the cluster to work around loss of consensus with the cluster. Users will be able to request, approve and release passwords, SSH key, and sessions via this appliance using cached data. When connectivity is restored, you should resume online operations to reintegrate this appliance with the cluster and merge audit logs.

   Type 'Enable Offline Workflow' in the box below to confirm.

   See KB263580 for more information.

5. In the dialog, type Enable Offline Workflow and click Enter. The appliance is in Offline Workflow Mode and enters maintenance. In the Activity Center, the Event for the appliance goes from Enable Offline Workflow Started to Enable Offline Workflow Completed.
6. You can verify that new requests are enabled and view the following health checks on the Cluster Management window:
   • If there is communication to the other members in the cluster, while connected to the member in Offline Worflow mode, a message like this displays at the top of the messages: Cluster connectivity detected. When communication is reestablished, you can manually resume online operations to the appliance.
   • A warning icon displays next to an appliance in Offline Workflow Mode. An error icon is displayed if viewed from any other member in the cluster if the member is unable to communicate with the member in Offline Workflow Mode. At any time, you can click Check Health to update the information.
   • A warning message like the following will display: Request Workflow: Access workflow on this appliance is operating in offline isolation from the cluster. This warning will persist until online operations are resumed by an Appliance Administrator.

To manually resume online operations

Before resuming online operations, see Considerations to resume online operations.

1. Go to Cluster Management:

   • web client: Navigate to Cluster > Cluster Management. 
2. In the cluster view (left pane), click the member of the cluster that is offline.

3. On the appliance in Offline Workflow Mode, click Resume Online Operations. (This operation is only available when the appliance is in Offline Workflow Mode.)

   A message like the following displays:

   The appliance will be reconfigured for online operations. The appliance will attempt to reintegrate with the cluster and merge audit logs. Refer to the to the Admin Guide for more information.

   Type 'Resume Online Operations' in the box below to confirm.

4. In the dialog, type in Resume Online Operations and click Enter.
5. When maintenance is complete, click Restart. The appliance is returned to Maintenance mode.
6. You can verify health checks on the Cluster Management window. If a warning icon still displays next to the appliance, select the appliance and click Check Health to rerun the cluster health check and display the most up-to-date health information.