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One Identity Safeguard for Privileged Sessions 5.10.0 - Release Notes

Supported virtual environments for evaluating One Identity Safeguard for Privileged Sessions

To evaluate One Identity Safeguard for Privileged Sessions as a virtual appliance, you can download and install the latest SPS ISO file into a virtual machine. The following virtual environments are supported for evaluation:

  • Kernel-based Virtual Machine (KVM)
  • Microsoft Hyper-V
  • VMware
  • vSphere (VMware ESX)

SPS may work in other virtual environments like VirtualBox as well, although these are officially not supported. You can obtain an evaluation license and the ISO file using your support portal account.

Product Licensing

To enable a trial license

  1. Visit the Download Trials page, and navigate to One Identity Safeguard for Privileged Sessions > Download Free trial.

  2. Complete the registration form, and click Download Trial.

  3. You will receive the details on how to access your license key and the download the ISO files in email.

To enable a purchased commercial license

  1. Navigate to My Account > My License Assets on the support portal.
  2. To access your license key, click Retrieve Key next to your product.
  3. Once you have the license keys, navigate to My Account > My Products and click Download next to your product. The Download Software page is displayed.
  4. Download the ISO image (install cdrom) of your product.

If you need help with accessing your license, navigate to the Licensing Assistance page, and follow the instructions on screen.

Upgrade and Installation Instructions

The One Identity Safeguard for Privileged Sessions appliance is built specifically for use only with the One Identity Safeguard for Privileged Sessions software that is already installed and ready for immediate use.

To upgrade to One Identity Safeguard for Privileged Sessions 5 F10

 Caution:

Due to a bug in the SPS 5.7 release, in order to upload this firmware to an installation running SPS version 5.7, you have to upload the new image on the web interface and then activate it in the console menu. From SPS version 5.8 or SPS version 5.9, direct upgrade is possible on the web interface.

 Caution:

Due to a change in the underlying database, the upgrade process removes all risk scores generated earlier by One Identity Safeguard for Privileged Analytics. Sessions initiated after the upgrade will be scored again.

For step-by-step instructions on upgrading to SPS 5 F10, see Upgrade Guide.

About feature releases

This is a feature release, which means that it will be supported for 6 months after the release date or 2 months after the release of a succeeding feature release (whichever date is later). It also means that if you are running a previous feature release (such as versions 5 F1 or 5 F2), you have 2 months to upgrade to version 5 F10 if you want to keep running on a supported release.

For a full description of stable and feature releases, open the SPS product page on the Support Portal and navigate to Product Life Cycle & Policies > Product Support Policies > Software Product Support Lifecycle Policy.

If you have a physical appliance based on MBX hardware

One Identity recommends you to upgrade to SPS 5 F10, if you are not running SPS on Pyramid hardware and any of the following is true:

 NOTE:

If you do not know the type of your hardware, see If you have a physical appliance based on Pyramid hardware.

  • You wish to take advantage of any of the new features.

  • You are running a previous feature release.

  • You are OK with having to continuously upgrade to the latest feature release to remain supported.

    We are releasing new feature releases approximately once every 2 months.

If you have a physical appliance based on Pyramid hardware

Do NOT upgrade to SPS 5 F10 if you are running SPS on Pyramid hardware:

 Caution:

Physical SPS appliances based on Pyramid hardware are not supported in 5 F1 and later feature releases. Do not upgrade to 5 F1 or later on a Pyramid-based hardware. The last supported release for this hardware is 5 LTS, which is a long-term supported release.

If you have purchased SPS before August, 2014 and have not received a replacement hardware since then, you have Pyramid hardware, so do not upgrade to SPS 5 F1 or later. If you have purchased SPS after August 2014, you can upgrade to 5 F1.

If you do not know the type of your hardware or when it was purchased, complete the following steps:

  1. Login to SPS.

  2. Navigate to Basic Settings > Troubleshooting > Create support bundle, click Create support bundle, and save the file.

  3. Open a ticket at https://support.oneidentity.com/create-service-request/.

  4. Upload the file you downloaded from SPS in Step 1.

  5. We will check the type of your hardware and notify you.

Downgrading from a feature release

Do NOT downgrade from a feature release.

 Caution:

Downgrading from a feature release is not supported. If you upgrade from an LTS release (for example, 4.0) to a feature release (4.1), you have to keep upgrading with each new feature release until the next LTS version (in this case, 5.0) is published.

Verify successful installation

  • Navigate to Basic Settings > System > Version details and verify that SPS is running version 5 F10 of the firmware. If not, it means that the upgrade process did not complete properly and SPS performed a rollback to revert to the earlier firmware version. In this case, complete the following steps:

    1. Navigate to Basic Settings > Troubleshooting > Create support bundle and click Create support bundle.

    2. Save the resulting ZIP file.

    3. contact our Support Team and send them the file. They will analyze its contents to determine why the upgrade was not completed and assist you in solving the problem.

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