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One Identity Safeguard for Privileged Sessions 5.8.0 - Administration Guide

Preface Introduction The concepts of SPS The Welcome Wizard and the first login Basic settings User management and access control Managing SPS
Controlling SPS: reboot, shutdown Managing Safeguard for Privileged Sessions clusters Managing a high availability SPS cluster Upgrading SPS Managing the SPS license Accessing the SPS console Sealed mode Out-of-band management of SPS Managing the certificates used on SPS
General connection settings HTTP-specific settings ICA-specific settings RDP-specific settings SSH-specific settings Telnet-specific settings VMware Horizon View connections VNC-specific settings Indexing audit trails Using the Search (classic) interface Using the Search interface Searching session data on a central node in a cluster Advanced authentication and authorization techniques Reports The SPS RPC API The SPS REST API SPS scenarios Troubleshooting SPS Configuring external devices Using SCP with agent-forwarding Security checklist for configuring SPS Jumplists for in-product help Third-party contributions About us

Preventing disk space fill-up


To prevent disk space from filling up, complete the following steps.


This is highly recommended if SPS is hosted in a virtual environment.

  1. Navigate to Basic Settings > Management > Disk space fill-up prevention.

  2. Set the limit of maximum disk utilization in percents in the respective field. When disk space is used above the set limit, SPS disconnects all clients. Entering 0 turns the feature off. The default value is 0.

  3. Optional step: Enable the Automatically start archiving option to automatically start all configured archiving/cleanup jobs when disk usage goes over the limit.

    For more information on configuring an archiving policy, see Archiving and cleanup.


    If there is no archiving policy set, enabling this option will not trigger automatic archiving.

  4. Navigate to Basic Settings > Alerting & Monitoring > Health monitoring and enable alert Disk utilization maximum.

  5. Click Commit.

System related traps

SPS can send the following system related alerts in e-mail or as SNMP trap. To configure these alerts, see Configuring e-mail alerts and Configuring SNMP alerts.


Configure Disk space fill-up prevention, and configure SPS to send an alert if the free space on the disks of SPS is low. For details, see "Preventing disk space fill-up" in the Administration Guide.

Configure SPS to send an alert if a user fails to login to SPS. For details, see the Login failed alert in "System related traps" in the Administration Guide.

Figure 52: Basic Settings > Alerting & Monitoring — health monitoring

Table 1: System related traps
Name SNMP alert ID Description
Login failed xcbLoginFailure Failed login attempts from SPS web interface.
Successful login xcbLogin Successful login attempts into SPS web interface.
Logout from the management interface xcbLogout Logouts from SPS web interface.
Configuration changed xcbConfigChange Any modification of SPS's configuration.
General alert xcbAlert

General alerts and error messages occurring on SPS.

Note, that alerts on general alerts and errors are sent whenever there is an alert or error level message in the SPS system log. These messages are very verbose and mainly useful only for debugging purposes.

Enabling these alerts may result in multiple e-mails or SNMP traps sent about the same event.


General error xcbError
Data and configuration backup failed xcbBackupFailed Alerts if the backup procedure is unsuccessful.
Data archiving failed xcbArchiveFailed Alerts if the archiving procedure is unsuccessful.
Database error occurred xcbDBError An error occurred in the database where SPS stores the connection metadata. Contact our support team (see About us for contact information).
License limit reached xcbLimitReached The number of protected servers (or concurrent sessions) reached the limit set in the SPS license. Clients cannot connect to new servers using SPS.
HA node state changed xcbHaNodeChanged A node of the SPS cluster changed its state, for example, a takeover occurred.
Timestamping error occurred xcbTimestampError An error occurred during the timestaming process, for example the timestamping server did not respond.
Time sync lost xcbTimeSyncLost The system time became out of sync.
Raid status changed xcbRaidStatus The status of the node's RAID device changed its state.
Hardware error occurred xcbHWError SPS detected a hardware error.
Firmware is tainted xcbFirmwareTainted A user has locally modified a file from the console.
Too many login attempts xcbBruteforceAttempt SPS has detected a possible brute-force attack.
License expires soon xcbLicenseAlmostExpired Your SPS license will expire within 60 days.
A system service failed xcbInitSystemUnitFailed

A system service has failed.

Note that one alert is sent for each failed service.

Traffic related traps

SPS can send the following traffic related alerts in e-mail or as SNMP trap. To configure these alerts, see Configuring e-mail alerts and Configuring SNMP alerts.

Figure 53: Basic Settings > Alerting & Monitoring — health monitoring

Table 2: Traffic related traps
Name SNMP alert ID Description
Channel opening denied scbChannelDenied A user attempted to open a channel not permitted by the channel policy.
Connection denied scbConnectionDenied A user attempted to connect a server not permitted in the connection policies.
User successfully authenticated scbAuthSuccess A user successfully authenticated on a protected server.
User authentication failed scbAuthFailure A user failed to complete the authentication on a protected server.
SSH host key mismatch scbSshHostKeyMismatch The SSH host key of a server did not match the key stored on SPS.
New SSH host key learned scbHostKeyLearned SPS learned a new SSH host key.
Connection timed out scbConnectionTimedout A connection to a protected server timed out.
Protocol violation scbProtocolViolation A connection violated the protocol as specified in the RFC or protocol documentation. This may have been caused by an incompatible application or a deliberate attack.
Connection to the server failed scbConnectionFailed A connection to a protected server failed.
User successfully authenticated on the gateway scbGWAuthSuccess A user has successfully authenticated a connection on SPS as part of a gateway-authentication process.
User authentication failed on the gateway scbGWAuthFailure The gateway-authentication of a connection has failed.
User mapping failed on the gateway scbUserMappingFailure A usermapping policy did not find a suitable mapping for the connection.
Decryption of a credential store failed scbCredStoreDecrpytError SPS could not unlock a password-protected Credential Store. Navigate to Unlock Credential Store and enter the password(s) to open the Credential Store.
The requested credential store is closed scbCredStoreClosed A user attempted to access a connection policy that uses a password-protected Credential Store, and the Credential Store has not been unlocked. Navigate to Unlock Credential Store and enter the password(s) to open the Credential Store.
Failed to unlock credential store scbCredStoreUnlockFailure A user attempted to unlock a password-protected Credential Store with an incorrect password. Navigate to Unlock Credential Store and enter the correct password(s) to open the Credential Store.
Real time audit event detected scbRealTimeAlert A real-time audit event has occurred.
AMQP error occurred scbAMQPError An error occurred in the event queue where SPS forwards session data. Contact our support team (see About us for contact information).

Data and configuration backups

Backups create a snapshot of SPS's configuration or the data which can be used for recovery in case of errors. SPS can create automatic backups of its configuration and the stored audit-trails to a remote server.

Configuring backups is a two-step process:

  1. Create a backup policy.

  2. Assign that policy to the system or a connection — depending on what it is that you wish to back up, SPS's configuration or a connection.

Creating a backup policy:

Backup policies define the address of the backup server, which protocol to use to access it, and other parameters. SPS can be configured to use the Rsync, SMB/CIFS, and NFS protocols to access the backup server:

The different backup protocols assign different file ownerships to the files saved on the backup server. The owners of the backup files created using the different protocols are the following:

  • Rsync: The user provided on the web interface.

  • SMB/CIFS: The user provided on the web interface.

  • NFS: root with no-root-squash, nobody otherwise.


SPS cannot modify the ownership of a file that already exists on the remote server. If you change the backup protocol but you use the same directory of the remote server to store the backups, make sure to adjust the ownership of the existing files according to the new protocol. Otherwise SPS cannot overwrite the files and the backup procedure fails.

Assigning a backup policy:

Once you have configured a backup policy, set it as a system backup policy (for configuration backups) or data backup policy (for connections backups):


Backup deletes all other data from the target directory. Restoring a backup deletes all other data from SPS. For details on restoring configuration and data from backup, see Restoring SPS configuration and data.

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