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One Identity Safeguard for Privileged Sessions 5.8.0 - Administration Guide

Preface Introduction The concepts of SPS The Welcome Wizard and the first login Basic settings User management and access control Managing SPS
Controlling SPS: reboot, shutdown Managing Safeguard for Privileged Sessions clusters Managing a high availability SPS cluster Upgrading SPS Managing the SPS license Accessing the SPS console Sealed mode Out-of-band management of SPS Managing the certificates used on SPS
General connection settings HTTP-specific settings ICA-specific settings RDP-specific settings SSH-specific settings Telnet-specific settings VMware Horizon View connections VNC-specific settings Indexing audit trails Using the Search (classic) interface Using the Search interface Searching session data on a central node in a cluster Advanced authentication and authorization techniques Reports The SPS RPC API The SPS REST API SPS scenarios Troubleshooting SPS Configuring external devices Using SCP with agent-forwarding Security checklist for configuring SPS Jumplists for in-product help Third-party contributions About us

Supported ICA channel types

The available ICA channel types and their functionalities are described below. For a list of supported client applications, see Supported protocols and client applications.

  • Drawing (Thinwire): Enables access to the server's desktop (screen). This channel is for remoting graphics and user input (keyboard, mouse). This channel must be enabled for ICA to work.

  • Audio Mapping: Enable access to the sound device of the server.

  • Drive Mapping: Enable access to the client's hard drives on the server.

  • Clipboard: Enable access to the server's clipboard: the clipboard of the remote desktop can be pasted into local applications (and vice-versa). Note that SPS can audit the clipboard channel, but the Safeguard Desktop Player currently cannot search or display its contents.

  • Smartcard: Enable using client side installed smartcards in server-side applications.

  • Printer (COM1): Enable access to the serial port COM1.

  • Printer (COM2): Enable access to the serial port COM2.

  • Printer (LPT1): Enable access to the parallel port LPT1.

  • Printer (LPT2): Enable access to the parallel port LPT2.

  • Printer Spooler: Enable access to the client's printer from the remote desktops and applications.

  • HDX Mediastream: Some user widgets (for example Flash player) will not run on the server but on the client. These widgets are controlled from the server side using this channel. This is not supported by Safeguard Desktop Player and it is disabled by default.

  • USB: Enable using client side installed USB devices in server-side applications.

  • Seamless: Enable seamless channels that run a single application on the ICA server, instead of accessing the entire desktop. When disabled, the application window will be accessed along with an empty desktop.

  • Speedbrowse: Speeds up web browsing. Not currently supported by Safeguard Desktop Player, should be disabled by default.

  • Custom: Applications can open custom channels to the clients connecting remotely to the server. Enabling the Custom channel allows the clients to access all of these custom channels. To permit only specific channels, enter the unique names of the channel into the Details field.

NOTE:

When the channel opens, there are certain cases when the remote group is not known yet. For example, in case of an RDP or ICA login screen, the drawing channel has to be opened first to properly display the logon screen. Only those channel rules will apply, where the Remote group field is empty. In case of network level authentication, all required information is present already so this limitation does not apply.

NOTE:

Multi-stream ICA is not supported in SPS 5 F8.

Creating and editing protocol-level ICA settings

Purpose:

ICA settings determine the parameters of the connection on the protocol level, including timeout value, and so on. Complete the following procedure to create a new ICA settings profile or edit an existing one:

Figure 162: ICA Control > Settings — ICA settings

Caution:

Modifying the ICA settings is recommended only to advanced users. Do not modify these settings unless you exactly know what you are doing.

Steps:
  1. Navigate to the Settings tab of the ICA Control menu item and click to create an ICA setting profile. Enter a name for the profile (for example ica_special).

  2. Click to display the parameters of the ICA connection.

  3. Modify the parameters as needed. The following parameters are available:

    • Idle timeout: Connection timeout value in milliseconds. To avoid early timeout, set it to a larger value, for example a week (604800 seconds).

      Caution:

      Determining if a connection is idle is based on the network traffic generated by the connection, not the activity of the user. For example, if an application or the taskbar of a graphical desktop displays the time which is updated every minute, it generates network traffic every minute, negating the effects of timeout values greater than one minute and preventing SPS from closing the connection.

    • Reconnect timeout: How many seconds SPS waits for reconnections when reliable connections are used. Reliable connections use the Common Gateway Protocol (CGP).

    • Server connection attempts: How many times SPS tries to connect to the target server.

    • Reconnection intervals: How many seconds SPS waits between two connection attempts on the server side.

    • Enable pre channel check: Select this option to evaluate the connection and channel policies before establishing the server-side connection. That way if the connection is not permitted at all, SPS does not establish the server-side connection.

    NOTE:

    Reliability settings only apply if you have enabled Reliable connection in ICA Control > Connections.

  4. Click Commit.

  5. Select this settings profile in the ICA settings field of your connections.

SPS deployment scenarios in a Citrix environment

This section enlists the available SPS deployment scenarios in a Citrix environment. The text on the arrows are formatted in (<step number>) <target port> format. The target ports define the protocols used in the communication:

  • 80: Web service, HTTP: the list of available resources fetched in an XML format from the broker (v12 and v11 with Citrix Virtual Apps (formerly known as Citrix XenApp) only). The broker sends all the necessary information, including secure gateway and server addresses to the client.

  • 8080: XML service, HTTP+XML: application discovery, load balancing (v12 and v11 with Citrix Virtual Apps (formerly known as Citrix XenApp) only), used to fetch target to the application/desktop by the client from the broker (used for load balancing, and so on).

  • 443: XML service access or SOCKS/ICA or CGP/ICA wrapped in SSL. The client communicates with the secure gateway on this port for everything.

  • 1080: SOCKS. The client can be configured to access the target server and the broker using a SOCKS proxy.

  • 1494: Plain ICA.

  • 2598: CGP/ICA (reliable mode enabled).

Caution:

Accessing Citrix Virtual Desktops (formerly known as Citrix XenDesktop) is supported only in the following scenarios. Only reliable connections (CGP) are supported.

Client - SPS - Server (Transparent mode)

The SPS is deployed between the client and the server and the clients use predefined connection files or Program Neighbourhood, without a broker or secure gateway. The clients try to connect to their original ICA/CGP server.

Figure 163: Client - SPS - Server (Transparent mode)

Client - SPS - Server (Non-transparent mode)

The SPS is deployed between the client and the server and the clients use predefined connection files or Program Neighbourhood, without a broker or secure gateway. The clients try to connect to SPS, which can distinguish between the potential targets for example by source IP, or by having multiple IP addresses itself.

Figure 164: Client - SPS - Server (Non-transparent mode)

Client - Broker - SPS - Server (Transparent mode)

The clients are using a farm broker which gives them a list of the available applications and servers, but they do not use a secure gateway in the network. The SPS is placed between the clients and the servers in transparent mode, and it catches the connections when the clients try to connect to the server IP addresses they got from the broker.

Figure 165: Client - Broker - SPS - Server (Transparent mode)

Client - Broker - original secure gateway - Secure Ticket Authority (STA) - SPS - Server

In this setup, a secure gateway is used in the network and the SPS is placed between this gateway and the servers in transparent mode. The clients connect to the broker for the list of available applications/servers and then make their further connections through the original secure gateway. That gateway forwards the connections either to the broker or to the CGP/ICA servers, which latter the SPS intercepts and audits/controls.

Figure 166: Client - Broker - original secure gateway - Secure Ticket Authority (STA) - SPS - Server

Client - Broker - SPS as socks proxy - Server

In this setup, the SPS acts as a SOCKS proxy for the client. It can be set either manually or specified by the broker. The client then makes all its connections to the broker or to the server using SPS as a proxy and hence it can audit/control these connections.

Figure 167: Client - Broker - SPS as socks proxy - Server

To configure such a scenario, you must set the ICA Connection Policy as follows:

  • Enter the IP address of SPS into the To field. This must be the public IP address that the clients will target.

  • Select Inband destination selection, and list the IP addresses or networks of target servers in the Targets field. (For details, see Configuring inband destination selection.)

  • Select Act as a SOCKS proxy.

  • Add the IP addresses of your brokers to the Brokers field.

Troubleshooting Citrix-related problems

Accessing Citrix servers using the Remote Desktop Protocol

Accessing Citrix servers using the Remote Desktop Protocol may fail in certain situations, and the connection is terminated with the ERROR: error while decompressing packet error message on the client, or with the Event56, TermDD, The Terminal Server security layer detected an error in the protocol stream and has disconnected the client. message on the server.

To overcome this problem, modify the settings of the network card of the server, and disable the Large Send Offload option.

NOTE:

The problem is not related to using SPS in your environment.

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