To enable a trial license
Visit the Download Trials page, and navigate to One Identity Safeguard for Privileged Sessions > Download Free trial.
Complete the registration form, and click Download Trial.
You will receive the details on how to access your license key and the download the ISO files in email.
To enable a purchased commercial license
If you need help with accessing your license, navigate to the Licensing Assistance page, and follow the instructions on screen.
The One Identity Safeguard for Privileged Sessions appliance is built specifically for use only with the One Identity Safeguard for Privileged Sessions software that is already installed and ready for immediate use.
For step-by-step instructions on upgrading to SPS 5 F9, see Upgrade Guide.
This is a feature release, which means that it will be supported for 6 months after the release date or 2 months after the release of a succeeding feature release (whichever date is later). It also means that if you are running a previous feature release (such as versions 5 F1 or 5 F2), you have 2 months to upgrade to version 5 F9 if you want to keep running on a supported release.
For a full description of stable and feature releases, open the SPS product page on the Support Portal and navigate to Product Life Cycle & Policies > Product Support Policies > Software Product Support Lifecycle Policy.
One Identity recommends you to upgrade to SPS 5 F9, if you are not running SPS on Pyramid hardware and any of the following is true:
If you do not know the type of your hardware, see If you have a physical appliance based on Pyramid hardware.
You wish to take advantage of any of the new features.
You are running a previous feature release.
You are OK with having to continuously upgrade to the latest feature release to remain supported.
We are releasing new feature releases approximately once every 2 months.
Do NOT upgrade to SPS 5 F9 if you are running SPS on Pyramid hardware:
Physical SPS appliances based on Pyramid hardware are not supported in 5 F1 and later feature releases. Do not upgrade to 5 F1 or later on a Pyramid-based hardware. The last supported release for this hardware is 5 LTS, which is a long-term supported release.
If you have purchased SPS before August, 2014 and have not received a replacement hardware since then, you have Pyramid hardware, so do not upgrade to SPS 5 F1 or later. If you have purchased SPS after August 2014, you can upgrade to 5 F1.
If you do not know the type of your hardware or when it was purchased, complete the following steps:
Do NOT downgrade from a feature release.
Downgrading from a feature release is not supported. If you upgrade from an LTS release (for example, 4.0) to a feature release (4.1), you have to keep upgrading with each new feature release until the next LTS version (in this case, 5.0) is published.
Navigate to Basic Settings > System > Version details and verify that SPS is running version 5 F9 of the firmware. If not, it means that the upgrade process did not complete properly and SPS performed a rollback to revert to the earlier firmware version. In this case, complete the following steps:
Navigate to Basic Settings > Troubleshooting > Create support bundle and click Create support bundle.
Save the resulting ZIP file.
Contact the One Identity Support Team and send them the file. They will analyze its contents to determine why the upgrade was not completed and assist you in solving the problem.
To obtain more information, read the technical documentation or consult the community: