The Basic Settings > Troubleshooting menu provides a number of diagnostic commands to resolve networking issues. Logfiles of One Identity Safeguard for Privileged Sessions (SPS) can also be displayed here — for details, see Viewing logs on One Identity Safeguard for Privileged Sessions (SPS).
Figure 299: Basic Settings > Troubleshooting — Network troubleshooting with SPS
The following commands are available:
ping: Sends a simple message to the specified host to test network connectivity.
traceroute: Sends a simple message from SPS to the specified host and displays all hosts on the path of the message. It is used to trace the path the message travels between the hosts.
connect: Attempts to connect the specified host using the specified port. It is used to test the availability or status of an application on the target host.
To execute one of the above commands
Navigate to Basic Settings > Troubleshooting.
Enter the IP address or the hostname of the target host into the Hostname field of the respective command. For the Connect command, enter the target port into the TCP port field.
Use an IPv4 address.
Click the respective action button to execute the command.
Check the results in the pop-up window. Log files are displayed in a separate browser window.
One Identity Safeguard for Privileged Sessions (SPS) automatically generates core dump files if an important software component (for example, Zorp) of the system crashes for some reason. These core dump files can be of great help to the One Identity Support Team to identify problems. When a core dump file is generated, the SPS administrator receives an alerting e-mail, and an SNMP trap is generated if alerting is properly configured (for details, see Configuring system monitoring on SPS and System logging, SNMP and e-mail alerts).
To list and download the generated core dump files, navigate to Basic Settings > Troubleshooting > Core files.
By default, core dump files are deleted after 14 days. To change the deletion timeframe, navigate to Basic Settings > Management > Core files.
Figure 300: Basic Settings > Troubleshooting — System troubleshooting with SPS
The Troubleshooting menu provides an interface to view the logs generated by the various components of One Identity Safeguard for Privileged Sessions (SPS).
Because of performance reasons, log files larger than 2 Megabytes are not displayed in the web interface. To access these logs, download the file instead.
To view logs on SPS
Navigate to Basic Settings > Troubleshooting > View log files.
Figure 301: Basic Settings > Troubleshooting — Viewing logs on SPS
Use the Logtype roll-down menu to select the message type.
syslog: All system logs of the SPS host.
scb: Logs of the SPS web interface.
http: Logs of the HTTP connections passing through SPS.
ica: Logs of the ICA connections passing through SPS.
rdp: Logs of the RDP connections passing through SPS.
ssh: Logs of the SSH connections passing through SPS.
telnet: Logs of the Telnet connections passing through SPS.
vnc: Logs of the VNC connections passing through SPS.
Use the buttons at the bottom of the dialog to perform the following tasks:
To download the log file, click Download.
To follow the current log messages real-time, click Tail.
To display the log messages, click View.
To display log messages of the last seven days, select the desired day from the Day field and click View.
To display only the messages of a selected host or process, enter the name of the host or process into the Show only messages containing field.
The Show only messages containing field acts as a generic filter: enter a keyword or a regular expression to display only messages that contain the keyword or match the expression.
The logging level of One Identity Safeguard for Privileged Sessions (SPS) can be set separately for every protocol.
The Basic Settings > Management > Verbose system logs > Enable option is not related to the verbosity of traffic logs: it increases the log level of the non-network-related events, for example adds the commands executed by the SPS web interface to the logs, and so on.
Figure 302: <Protocol name> Control > Global Options — Changing the verbosity level
To change the verbosity level of SPS
Navigate to the Global Options page of the traffic you want to change the log level of, for example, to SSH Control > Global Options to change the log level of SSH traffic, RDP Control > Global Options for remote desktop traffic, and so on.
Select the desired log level from the Verbosity level field. Note that the new verbosity level applies only to new sessions started after committing the change. The verbosity level of active sessions will not change.
The verbosity level ranges from 1 (no logging) to 10 (extremely detailed), with level 4 being the default normal level. To debug complex problems, you might have to increase the verbosity level to 7. Higher level is needed only in extreme cases.
High verbosity levels generate very large amount of log messages and might result in a very high load on the machine.
For log levels 8-10, the logs contain highly sensitive data for all connections, as well as passwords and private keys in plain text format.
Optional: To set a different verbosity level for sessions that belong to a specific Connection Policy, complete the following steps:
Navigate to the Connection Policy you want to modify.
Select Override global verbosity level.
Select the desired log level from the Connection specific verbosity level field. Note that the new verbosity level applies only to new sessions started after committing the change. The verbosity level of active sessions will not change.