Navigate to Basic Settings > System > Version details and verify that SPS is running version 6.5 of the firmware. If not, it means that the upgrade process did not complete properly and SPS performed a rollback to revert to the earlier firmware version. In this case, complete the following steps:
Navigate to Basic Settings > Troubleshooting > Create support bundle and click Create support bundle.
Save the resulting ZIP file.
contact our Support Team and send them the file. They will analyze its contents to determine why the upgrade was not completed and assist you in solving the problem.
To obtain more information, read the technical documentation or consult the community:
This section contains information about installing and operating this product in non-English configurations, such as those needed by customers outside of North America. This section does not replace the materials about supported platforms and configurations found elsewhere in the product documentation.
This release is Unicode-enabled and supports any character set. In this release, all product components should be configured to use the same or compatible character encodings and should be installed to use the same locale and regional options. This release is targeted to support operations in the following regions: North America, Western Europe and Latin America, Central and Eastern Europe, Far-East Asia, Japan. It supports bidirectional writing (Arabic and Hebrew). The release supports Complex Script (Central Asia – India, Thailand).
This release has the following known capabilities or limitations: OCR is limited to Nuance supported languages. No support for RTL languages.