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One Identity Safeguard for Privileged Passwords 2.4 - Administration Guide

Introduction System requirements Installing the One Identity Safeguard for Privileged Passwords desktop client Setting up Safeguard for Privileged Passwords for the first time Getting acquainted with the console Privileged access requests Toolbox Accounts Account Groups Assets Asset Groups Directories Entitlements Partitions Settings
Access Request settings Appliance settings Asset Management settings Backup and Retention settings Certificate settings Cluster settings External Integration settings Messaging settings Profile settings Access settings Sessions settings
Users User Groups Disaster recovery Administrator permissions Preparing systems for management Troubleshooting Frequently asked questions
How do I access the API How do I audit transaction activity How do I configure external federation authentication How do I manage accounts on unsupported platforms How do I modify the appliance configuration settings How do I prevent Safeguard for Privileged Passwords messages when making RDP connections How do I see which assets and/or accounts are governed by a profile How do I set the appliance system time How do I setup discovery jobs How do Safeguard for Privileged Passwords database servers use SSL What are the access request states What do I do when an appliance goes into quarantine What is required for One Identity Safeguard for Privileged Passwords Privileged Sessions What is required to integrate with Starling Identity Analytics & Risk Intelligence What needs to be set up to use Application to Application What role-based email notifications are generated by default When does the rules engine run for dynamic grouping and tagging Why did the password change during an open request Why join Safeguard for Privileged Passwords to One Identity Starling
Safeguard Desktop Player Appendix: Safeguard ports

Approval Anywhere

The Safeguard for Privileged Passwords Approval Anywhere feature integrates its access request workflow with Starling Two-Factor Authentication, allowing approvers to receive a notification through an app on their mobile device when an access request is submitted. The approver can then approve (or deny) access requests through their mobile device without needing access to the desktop or web application.

The Approval Anywhere feature is enabled when you join Safeguard for Privileged Passwords to Starling. For more information, see Starling. Once enabled, it is the responsibility of the Security Policy Administrator to define the users who are authorized to use Approval Anywhere to approve access requests. This can be done using the Administrative Tools | Settings | External Integration | Approval Anywhere pane.

NOTE: In previous versions of Safeguard for Privileged Passwords, you had to specify a Starling API key in order to use Approval Anywhere and Starling Two-Factor Authentication as a secondary authentication provider. This is no longer necessary when you join Safeguard for Privileged Passwords to Starling. If you previously configured these features, once you join to Starling, Safeguard for Privileged Passwords automatically migrates your previous configurations to use the credential string generated by the join process.

Navigate to Administrative Tools | Settings | External Integration| Approval Anywhere. The Approval Anywhere pane displays the following about the users authorized to use the Approval Anywhere feature.

Table 187: Approval Anywhere: Properties
Setting Description

Name

Name of the Safeguard for Privileged Passwords user.

NOTE: This user must also be added as an approver in an access request policy.

Mobile Phone

Valid mobile phone number in E.164 format for the authorized user.

Alternate Mobile Phone

Alternate mobile phone number in E.164 format.

Email Address

Valid email address for the authorized user.

Use these toolbar buttons to manage the users authorized to use Approval Anywhere.

Table 188: Approval Anywhere: Toolbar
Setting Description

Add

Add Safeguard for Privileged Passwords users who are authorized to use this feature to approve (or deny) access requests.

NOTE: Approval Anywhere approvers must have a valid mobile phone number in E.164 format and a valid email address defined. If a user does not display a valid mobile phone number or email address, edit the user record before proceeding. For more information, see Modifying a user.

E.164 format: +<country code><area code><phone number>

NOTE: These same users must also be added as approvers in an access request policy.

Remove

Remove the selected user as an authorized user.

Refresh

Update the list of users authorized to use Approval Anywhere.

Adding authorized user for Approval Anywhere

Once Safeguard for Privileged Passwords is joined to Starling, use the Approval Anywhere pane to add the Safeguard for Privileged Passwords users that can use the Approval Anywhere feature to approve access requests.

NOTE: If you upgraded from a previous version of Safeguard for Privileged Passwords where you have already configured Approval Anywhere, your existing configure will continue to work. However, you will not be able to manage your Approval Anywhere users until you join Safeguard for Privileged Passwords to Starling. Once you join to Starling, Safeguard for Privileged Passwords automatically migrates your previous configurations to use the credential string generated by the join process.

TIP: Ensure OneTouch approvals is enabled on the two-factor authentication app on your mobile device.

To add users who are authorized to use Approval Anywhere

  1. Log into the Safeguard for Privileged Passwords desktop client as a Security Policy administrator.
  2. Navigate to Administrative Tools | Settings.
  3. Select External Integration | Approval Anywhere.
  4. Click (or tap) Add.
  5. In the Users dialog, select users from the list and click (or tap) OK.

    NOTE: Approval Anywhere approvers must have a valid mobile phone number in E.164 format and a valid email address defined. If a user does not display a valid mobile phone number or email address, edit the user record before proceeding. For more information, see Modifying a user.

    E.164 format: +<country code><area code><phone number>

  6. Add these Approval Anywhere users as "approvers" in the appropriate access request policy. For more information, see Creating an access request policy.

Once a user is added as an Approval Anywhere user and as an approver in an access request policy, when an access request requires approval, Safeguard for Privileged Passwords sends a notification to the approver's Starling 2FA mobile app. The approver can either approve or deny the access request directly from the Starling 2FA mobile app.

NOTE: Revoking an access request that has already been approved is not available via the mobile app. You must use the Safeguard for Privileged Passwords desktop or web client to perform that action.

Email

It is the responsibility of the Appliance Administrator to configure Safeguard for Privileged Passwords to automatically send email notifications when certain events occur.

Use the Email pane to configure the SMTP server to be used for email notifications and to edit the email templates that define the content of email notifications.

TIP: You must configure the DNS Server and set up the user's email address correctly.

To configure the SMTP Server

  1. Navigate to Administrative Tools | Settings | External Integration | Email.
  2. To configure the email notifications, enter these global settings for all Safeguard for Privileged Passwords emails:
    SMTP Server Address

    Enter the IP address or DNS name of the mail server. When unspecified, Safeguard for Privileged Passwords disables the email client.

    NOTE: When entering an IPv6 address, you must encapsulate it in square brackets, such as [b86f:b86f:b86f:1:b86f:b86f:b86f:b86f].

    NOTE: If you are using a mail exchanger record (MX record), you must specify the domain name for the mail server.

    SMTP Port

    Enter the TCP port number for the email service.

    Default: 25

    Range: 1 to 32767

    Sender Email

    Enter an email address to use as the "From" address for all emails originating from the appliance.

    Required if you specify the SMTP Server Address.

    Limit: 512 characters

    Require Transport Layer Security Select this option to require that Safeguard for Privileged Passwords uses TLS to provide communication security over the internet.

To validate your setup

  1. Select the Test Email Settings link.
  2. Enter a Send To email address of where to send the test message and click (or tap) Send.

    Safeguard for Privileged Passwords sends an email using the configuration settings.

The grid at the bottom of this pane lists the email templates used to define the content to be included in email notifications. Use these toolbar buttons to manage email templates.

Table 189: Email template: Toolbar
Property Description
New

Add an email template.

NOTE: You can only add a previously deleted template.

Delete

Remove the selected email template.

Refresh

Update the list of email templates.

Edit

Modify the selected email template. For more information, see Modifying an email template.

Enabling email notifications

For users to receive email notifications, there are a few things you must configure properly.

To enable email notifications

  1. Each user must set up his or her email address correctly.
    1. The Authorizer Administrator or User Administrator sets this up in the user's Contact Information. For more information, see Adding a user.

      -OR-

    2. The user sets this up in his or her My Account settings. For more information, see User avatar.
  2. The Appliance Administrator must configure the SMTP server. For more information, see Email.

TIP: You can setup email subscriptions to any email event type through the API: https://<Appliance IP>/service/core/swagger/ui/index#/EventSubscribers. For more information, see How do I access the API.

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