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One Identity Safeguard for Privileged Passwords 2.4 - Administration Guide

Introduction System requirements Installing the One Identity Safeguard for Privileged Passwords desktop client Setting up Safeguard for Privileged Passwords for the first time Getting acquainted with the console Privileged access requests Toolbox Accounts Account Groups Assets Asset Groups Directories Entitlements Partitions Settings
Access Request settings Appliance settings Asset Management settings Backup and Retention settings Certificate settings Cluster settings External Integration settings Messaging settings Profile settings Access settings Sessions settings
Users User Groups Disaster recovery Administrator permissions Preparing systems for management Troubleshooting Frequently asked questions
How do I access the API How do I audit transaction activity How do I configure external federation authentication How do I manage accounts on unsupported platforms How do I modify the appliance configuration settings How do I prevent Safeguard for Privileged Passwords messages when making RDP connections How do I see which assets and/or accounts are governed by a profile How do I set the appliance system time How do I setup discovery jobs How do Safeguard for Privileged Passwords database servers use SSL What are the access request states What do I do when an appliance goes into quarantine What is required for One Identity Safeguard for Privileged Passwords Privileged Sessions What is required to integrate with Starling Identity Analytics & Risk Intelligence What needs to be set up to use Application to Application What role-based email notifications are generated by default When does the rules engine run for dynamic grouping and tagging Why did the password change during an open request Why join Safeguard for Privileged Passwords to One Identity Starling
Safeguard Desktop Player Appendix: Safeguard ports

Verifying syslog server configuration

Use the Send Test Event link located below the Syslog configuration table on the Syslog pane to verify your syslog server configuration. Navigate to Administrative Tools | Settings | External Integration | Syslog.

To validate your setup

  1. When configuring your syslog server, on the Syslog dialog add the "test" event.
  2. Back on the Syslog pane, select the syslog server configuration from the table, then select Send Test Event.

    Safeguard for Privileged Passwords logs a test message to the designated syslog server.

Note: To log event messages to a syslog server, you must configure Safeguard for Privileged Passwords to send alerts. For more information, see Configuring alerts.

Ticketing

Safeguard for Privileged Passwords allows you to integrate with your company's external ticket system. Some systems, such as Service Now, require an SSL certificate be installed in Safeguard for Privileged Passwords.

Navigate to Administrative Tools | Settings | External Integration | Ticketing.

The Ticketing pane displays the following about the ticket systems defined.

Table 203: Ticketing: Properties
Property Description
Name The name assigned to the ticket system when it was added to Safeguard for Privileged Passwords.
URL The web site address of the ticket system.

Use these toolbar buttons to manage the ticketing systems defined to integrate with Safeguard for Privileged Passwords.

Table 204: Ticketing: Toolbar
Option Description
New Add a new ticket system.
Delete Selected

Remove the selected ticket system from Safeguard for Privileged Passwords.

Refresh Update the list of ticket systems.
Edit Modify the selected ticket system configuration.

Configuring integration with external ticket system

It is the responsibility of the Appliance Administrator to configure Safeguard for Privileged Passwords to integrate with your company's external ticket system. The Security Policy Administrator configures the access request policy to require that users provide a ticket number when requesting an account password or session access. For more information, see Requester tab.

To configure Safeguard for Privileged Passwords to integrate with an external ticket system

  1. Navigate to Administrative Tools | Settings | External Integration | Ticketing.
  2. Click (or tap)  Add to open the Ticket System dialog.
  3. Provide the following:
    1. Name: Enter the name of your ticketing system.

      Required

    2. Type: Select the type of ticketing tracking system:

      • ServiceNow: A cloud-based issue tracking system.
      • Remedy: A request-for-service problem tracking system.

      Required

    3. URL: Enter the web site address to the ticketing system.

      Required

    4. User Name: Enter an account for Safeguard for Privileged Passwords to use to access the ticketing system.

      Required

    5. Password: Enter the user account's password.

      Required

    6. Client Identifier: Enter the ServiceNow Client ID.
    7. Client Secret: Enter the ServiceNow secret key.
    8. Authentication String: Enter the authentication credential for the Remedy AR (Action Request) system server.

Messaging settings

Safeguard for Privileged Passwords allows you to set the following notifications.

Navigate to Administrative Tools | Settings | Messaging.

Table 205: Messaging settings
Setting Description
Login Notification

Where you enable a login banner that users must acknowledge before they can access Safeguard for Privileged Passwords.

Message of the Day

Where you set the Message of the Day which displays on the Home page.

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