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One Identity Safeguard for Privileged Passwords 2.4 - User Guide

Approving a session request

Depending on how the Security Policy Administrator configured the policy, a sessions request will either require approval by one or more Safeguard for Privileged Passwords users, or be auto-approved.

Note: You can configure Safeguard for Privileged Passwords to notify you of an access request that requires your approval. For more information, see Configuring alerts..

To approve or deny a sessions request

  1. From your  Home page, the Approvals widget has these controls:
    1. Select  (expand down) to open the list of approvals.
    2. Select  Popout to float the Approvals pane.

      You can then select and drag the pane to any location on the console and re-size the window.

    Note: You enable or disable the Home page widgets in the  Settings menu.

  2. Open the list of approvals and select one of these view filters:
    State Description
    All Requests in all states.
    Pending Requests that are waiting for approval.
    Approved Requests that have been approved, but not yet available to the requester.

    Note: The number indicates how many requests are in that state.

  3. Once you open the list, select the requester's name to see the details of the sessions request.
  4. Take the following actions on sessions requests:

    State Actions
    Pending

    Select to Approve or Deny a sessions request.

    Optionally, enter a comment of up to 255 characters.

    Pending Additional Approvers

    Select to Deny a sessions request.

    Optionally, enter a comment of up to 255 characters.

    Approved

    Select to Deny or Revoke an approved request.

    Note: You can revoke a request between the time the requester views it and checks it in.

    Any eligible approver can deny an access request after it has already been approved or auto-approved. Once disallowed, the requester will no longer be able to access the requested session, but he is given another opportunity to request that session again. The requester receives an email notifying him that the request was denied. For more information, see Configuring alerts.

Launching the SSH client

Once an SSH session request becomes available, the requester can launch the SSH client to start the session.

To launch the SSH client to begin your session

  1. If the User Supplied option is selected in the policy, you will be prompted to enter your user credentials. After entering the requested credentials, click Apply. This will retrieve the information (for example, Hostname Connection String) required to launch the SSH client.
  2. Click (or tap) the Launch button to the right of the asset name. Clicking this button displays the PuTTY Configuration dialog. The required information is populated, click Open to launch the SSH client.

    NOTE: If the required information is not populated in the PuTTY Configuration dialog, use the following buttons to copy and paste the information into the dialog:

    1. Use the buttons to the right of the Hostname Connection String to perform the following tasks:

      • View: To view the hostname connection string.
      • Copy: To copy the value to your copy buffer, which can then be pasted into the Hostname field of the PuTTY Configuration dialog.
      • Help: To copy the value into the Hostname field of the PuTTY Configuration dialog.
    2. Use the buttons to the right of the Password to perform the following tasks:

      • View: To view the password.
      • Copy: To copy the password to your copy buffer, which can then be pasted into the Password field of the PuTTY Configuration dialog.
      • Help: To copy the value into the Password field of the PuTTY Configuration dialog.

      NOTE: The Password field only appears if the Include password release with session requests option (Access Config tab) is selected in the entitlement's access request policy.

  3. In the SSH client, run the commands or programs on the target host.

    NOTE: If there is no activity in an open session for about 10 minutes, the session will be terminated. However, as long as the request is in an Available state, you can launch the session again to resume your tasks.

  4. Once you are completed, log out of the target host and select Check in to complete the session request process.

    This makes the session request available to reviewers. If the Record Sessions option is enabled in the policy, the reviewer can play back the recording as part of the review process. In addition, if the Enable Command Detection option is selected in the policy, the reviewer can view a list of the commands and programs run during the session.

Launching an RDP session

Once an RDP session request becomes available, the requester can launch the remote desktop connection to start the session.

To launch a remote desktop connection to begin your RDP session

  1. If the User Supplied option is selected in the policy, you will be prompted to enter your user credentials. After entering the requested credentials, click Apply. This will retrieve the information (for example, Username Connection String) required to launch the remote desktop session.
  2. Click (or tap) the Launch button to the right of the asset name. Clicking this button displays the Remote Desktop Connection dialog. Click Connect to launch the remote desktop session.

    NOTE: If the required information is not populated in the Remote Desktop Connection dialog, use the following buttons to copy and paste the information into the dialog:

    1. Use the buttons to the right of the Username Connection String to perform the following tasks:

      • View: To view the username connection string.
      • Copy: To copy the value to your copy buffer, which can then be pasted into the Username field of the Remote Desktop Connection dialog.
      • Help: To copy the value into the Username field of the Remote Desktop Connection dialog.
    2. Use the buttons to the right of the Password to perform the following tasks:

      • View: To view the password.
      • Copy: To copy the password to your copy buffer, which can then be pasted into the Password field of the Remote Desktop Connection dialog.
      • Help: To copy the value into the Password field of the Remote Desktop Connection dialog.

      NOTE: The Password field only appears if the Include password release with session requests option (Access Config tab) is selected in the entitlement's access request policy.

  3. In the remote desktop session, run the commands or programs on the target host.

    NOTE: If there is no activity in an open session for about 10 minutes, the session will be terminated. However, as long as the request is in an Available state, you can launch the session again to resume your tasks.

  4. Once you are completed, log out of the target host and select Check in to complete the session request process.

    This makes the session request available to reviewers. If the Record Sessions option is enabled in the policy, the reviewer can playback the recording as part of the review process. In addition, if the Enable Window Title Detection option is selected in the policy, the reviewer can view a list of the windows opened on the desktop during the session.

Reviewing a session request

The Security Policy Administrator can configure an access request policy to require a review of completed session requests for assets or accounts in the scope of the policy.

Note: You can configure Safeguard for Privileged Passwords to notify you of an access request that requires your review. For more information, see Configuring alerts..

To review a completed sessions request

  1. From your  Home page, the Reviews widget has these controls:
    1. Click (or tap)  (expand down) to open the list of pending reviews.
    2. Click (or tap)  Popout to float the Reviews pane.

      You can then select and drag the pane to any location on the console and re-size the window.

    Note: You enable or disable the Home page widgets in the  Settings menu.

  2. Open the list of pending reviews and select an account name to see the details of the sessions request.
  3. Take the following action on sessions requests:

    1. Select Workflow to review the transactions that took place in the selected request.

      • If Record Sessions is enabled in the policy, click (or tap) Play on the Initialize Session event to play back the session.

        NOTE: A (green dot) indicates the session is "live". A user with Security Policy administrator permissions can click this icon to follow an active session.

        NOTE: If the session recording has been archived from the local Safeguard file system or was recorded prior to joining a Sessions Appliance, you will see a Download button instead of a Play button. Click (or tap) Download to download the recording and then click (or tap) Play.

      • If Enable Command Detection is enabled in the policy, expand to show the details and click the events link on the Initialize Session event to view a list of the commands and programs run during the session.

        NOTE: For an RDP session, the setting is Enable Windows Title Detection. When enabled, you can view a list of windows that were opened during the privileged session.

    2. Select  Review to complete the review process.

      Optionally, enter a comment of up to 255 characters.

    Once the review is complete, it no longer appears on the Reviews pane.

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