To configure a syslog server
In the Syslog dialog, enter the following:
Network Address: Enter the IP address or FQDN of the syslog server.
Limit: 255 characters
UDP Port: Enter the UDP port number for the syslog server.
Range: between 1 and 32767
Description: Enter a description for the syslog server configuration.
Limit: 255 characters
Events: Click Browse to select the events to be included in the syslog.
On the Event selection dialog, select the events to be included, then click OK.
Facility: Choose the type of program to be used to log syslog messages.
Default: User-level messages
Use the Send Test Event link located below the Syslog configuration table on the Syslog pane to verify your syslog server configuration. Navigate to Administrative Tools | Settings | External Integration | Syslog.
To validate your setup
Safeguard for Privileged Passwords logs a test message to the designated syslog server.
Note: To log event messages to a syslog server, you must configure Safeguard for Privileged Passwords to send alerts. For more information, see Configuring alerts.
ServiceNow is a cloud-based issue tracking system. Safeguard for Privileged Passwords can exchange incident ticket (INC) data with ServiceNow. At this time, change (CHG) and request (RITM) tickets are not supported.
To use ServiceNow, an SSL Certificate must be installed in Safeguard for Privileged Passwords.
The incident ticket workflow follows.
The details in the ServiceNow integration workflow example apply to Remedy ticket systems except Remedy will have a different certificate and ticket types. Safeguard checks the "Status" property of the incident returned from the Remedy API. The ticket is considered valid if "Status" is not "Closed" or "Cancelled".
Navigate to Administrative Tools | Settings | External Integration | Ticketing. The Ticketing pane displays the following about the ticket systems defined.
|Name||The name assigned to the ticket system when it was added to Safeguard for Privileged Passwords.|
|URL||The web site address of the ticket system.|
Use these toolbar buttons to manage the ticketing systems defined to integrate with Safeguard for Privileged Passwords.
|New||Add a new ticket system.|
|Refresh||Update the list of ticket systems.|
|Edit||Modify the selected ticket system configuration.|
It is the responsibility of the Appliance Administrator to configure Safeguard for Privileged Passwords to integrate with your company's external ticket system. The Security Policy Administrator configures the access request policy to require that users provide a ticket number when requesting an account password or session access. For more information, see Installing an SSL certificate.
To configure Safeguard for Privileged Passwords to integrate with an external ticket system
Name: Enter the name of your ticketing system.
Type: Select the type of ticketing tracking system:
URL: Enter the web site address to the ticketing system.
User Name: Enter an account for Safeguard for Privileged Passwords to use to access the ticketing system.
Password: Enter the user account's password.