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Password Manager 5.10 - Administration Guide

About Password Manager Getting Started Password Manager Architecture
Password Manager Components and Third-Party Solutions Typical Deployment Scenarios Password Manager in Perimeter Network Management Policy Overview Password Policy Overview Secure Password Extension Overview reCAPTCHA Overview User Enrollment Process Overview Questions and Answers Policy Overview Password Change and Reset Process Overview Data Replication Phone-Based Authentication Service Overview
Management Policies
Checklist: Configuring Password Manager Understanding Management Policies Configuring Access to the Administration Site Configuring Access to the Self-Service Site Configuring Access to the Helpdesk Site Configuring Questions and Answers Policy Workflow overview Custom workflows Custom Activities Self-Service Workflows Helpdesk Workflows Notification Activities User Enforcement Rules
General Settings
General Settings Overview Search and Logon Options Import/Export Configuration Settings Outgoing Mail Servers Diagnostic Logging Scheduled Tasks Web Interface Customization Instance Reinitialization Realm Instances Domain Connections Extensibility Features RADIUS Two-Factor Authentication Password Manager components and third-party applications Unregistering users from Password Manager Working with Redistributable Secret Management account Email Templates
Upgrading Password Manager Administrative Templates Secure Password Extension Password Policies One Identity Starling Reporting Password Manager Integration Appendixes Glossary

Customizing Redistributable Secret Management log path

By default, the rSMS logs are available in C:\Windows\Temp\rSMS. You have the option to customize the log path to record the logs at a different location.

Customizing rSMS log path

  1. On the system where the Password Manager Admin site is installed, click Start and then Services.

  2. On the Services window, right-click on One Identity rSMS Service.
  3. Select Properties and check the location from the Path to executable section.
  4. Open the command prompt with administrator privileges and navigate to the directory where One Identity rSMS Service is installed.
  5. From the directory where One Identity rSMS Service is installed, run the rSMS.Config.exe LogPath command to view the rSMS log path.

    The log path currently used to record rSMS logs is displayed.

  1. To update the log path, run the rSMS.Config.exe LogPath -f <new path> command. For example, rSMS.Config.exe LogPath -f C:\PM.

    The log path is updated. To confirm the log path run the rSMS.Config.exe LogPath command again.

  1. Restart the One Identity rSMS Service.

Email Templates

Password Manager provides option to set the default template for confirmation e-mail. To send an auto generated email to user if workflow succeeds or fails, configure the email template from the General Settings tab for authentication.

To configure default e-mail template:

  1. On the home page of the Administration site, click General Settings, and then click the Email Template tab.

  2. Select the desired language from the Select language to customize template drop down menu, to customize the email template.

  3. Click the + sign before the desired workflow to edit the template. Edit the subject and body of the notification template in the default language as required. When editing the notification template, you can use the parameters available in the notification editor, for example #USER_ACCOUNT_NAME#, #WORKFLOW_RESULT#, and others.

  4. In the Message format box, select the format to use for the notifications. You can select from two options: either HTML or Plain text.

  5. Select the default language from the Select default language for email drop down menu, to select the default email template to send to the user.

  6. In the User notification settings, select one of the following options for user notification subscription:

    • Subscribe users to this notification. Allow users to unsubscribe.
    • Subscribe users to this notification. Do not allow users to unsubscribe.
    • Do not subscribe users to this notification. Allow users to subscribe to this notification.
  7. Click Save, to save the settings

Upgrading Password Manager

Upgrade Requirements

Before you start the upgrade process, follow this checklist to ensure you have made the necessary preparations and met the essential upgrade requirements.

Table 13:  Upgrade checklist



Back up the current configuration by doing one of the following:

  • Export the configuration file using the Import/Export option in General Settings and import the same file after the upgrade.
  • Create a copy of the ProgramData folder in the C:\ProgramData\One Identity\Password Manager for future reference.

UI customizations will be lost during upgrade. Follow the steps to save the configuration. For more information on saving the configuration, see Import/Export Configuration Settings .

Ensure that you installed or upgraded the third-party redistributable packages required for the latest version of Password Manager.


Ensure that you know the user name and password for domain management accounts.

For more information on what permissions are required for a domain management account, see Configuring Permissions for Domain Management Account.

Ensure that Password Manager Service account is a member of the Administrators group on the Web server where Password Manager is installed.


Ensure that in IIS 7.0 or later, application pool identity account is a member of the IIS_IUSRS local group. This account must also have permissions to create files in the <Password Manager installation folder>\App_Data folder.


Ensure that you know the user name and password for SQL database account.

That is needed only if Password Manager Service account is configured to use special SQL account (different from Password Manager Service account) to access the SQL database.

Ensure that the account, that is used to upgrade Password Manager, is a member of the local Administrators group on the server where you upgrade the product.


Ensure that the account, that is used to upgrade Password Manager, is a member of the database creators (db_creator) fixed role on the SQL server hosting the Password Manager configuration database.


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