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Password Manager 5.13.1 - Administration Guide

About Password Manager Getting Started Password Manager Architecture
Password Manager Components and Third-Party Solutions Typical Deployment Scenarios Password Manager in Perimeter Network Management Policy Overview Password Policy Overview Secure Password Extension Overview reCAPTCHA Overview User Enrollment Process Overview Questions and Answers Policy Overview Password Change and Reset Process Overview Data Replication Phone-Based Authentication Service Overview
Management Policies
Checklist: Configuring Password Manager Understanding Management Policies Configuring Access to the Administration Site Configuring Access to the Self-Service Site Configuring Access to the Helpdesk Site Configuring Questions and Answers Policy Workflow overview Custom workflows Custom Activities Self-Service Workflows Helpdesk Workflows Notification Activities User Enforcement Rules
General Settings
General Settings Overview Search and Logon Options Import/Export Configuration Settings Outgoing Mail Servers Diagnostic Logging Scheduled Tasks Web Interface Customization Instance Reinitialization Realm Instances Domain Connections Extensibility Features RADIUS Two-Factor Authentication Internal Feedback Password Manager components and third-party applications Unregistering users from Password Manager Bulk Force Password Reset Fido2 key management Working with Redistributable Secret Management account Email Templates
Upgrading Password Manager Administrative Templates Secure Password Extension Password Policies Enable S2FA for Administrators & Enable S2FA for HelpDesk Users Reporting Password Manager Integration Accounts Used in Password Manager Open Communication Ports for Password Manager Customization Options Overview Feature imparities between the legacy and the new Self-Service Sites Glossary

Authenticate with RADIUS Two-Factor Authentication

Use this activity to configure Password Manager to use a RADIUS server for two-factor authentication.

It uses one-time passwords (OTP) generated by hardware or software tokens for authentication.

You can use RADIUS Two-Factor Authentication to authenticate users before allowing them to reset or change their passwords, to unlock accounts, or manage Questions and Answers profiles.

Before using RADIUS Two-Factor Authentication for authentication, users have to configure it in General Settings tab on the home page of the Administration Site. For more information, see RADIUS Two-Factor Authentication.

Authenticate via Phone



Use this activity to include phone-based authentication in a self-service workflow. If your license includes phone-based authentication service, you will be able to configure and use this activity.

IMPORTANT: To enable users to use phone-based authentication, configure the user scope for this feature. For more information, see Telephone Verification Feature License.

If your Password Manager license does not include phone-based authentication service and you want to use this service, please contact One Identity Software Support to obtain the necessary license at https://support.oneidentity.com/.

Before enabling phone-based authentication, make sure that users’ phone numbers stored in Active Directory are in a correct format. The phone number must meet the following requirements:

  • The number starts with either 00 or +, followed by the country code and the subscriber’s number. For example: +1 555-789-1314 or 00 1 5554567890.

  • The number can have extensions. For example: + 555 123-45-67 ext 890.

  • Digits within the number can be separated by a space, hyphen, comma, period, plus and minus signs, slash (/), backslash (\), asterisk (*), hash (#), or tab character.

  • The number can contain the following brackets: parentheses (), curly braces {}, square brackets [], and angle brackets <>. Only one set of brackets is allowed within the number. The opening bracket must be in the first half of the number. For example, the number +15551234(567) will be considered invalid.

The USA numbers may not start with 00 or + sign, if they comply with all other requirements and contain 11 digits. For example, the number 1-555-123-3245 will be considered valid.

This activity has the following settings:

  • Authentication method: You can specify whether you want users to receive a call or an SMS with a one-time PIN code by selecting the corresponding option. You can also allow users to choose the authentication method on the Self-Service site by selecting the Allow users to choose between an automated voice call and SMS option.

  • SMS template: Enter the text message that will contain a one-time PIN code and will be sent to users during phone authentication.

  • telephoneNumber, homePhone, mobile and other attributes: Select one or several attributes of a user account from which telephone numbers will be used during phone-based authentication. You can also specify other attributes.

You can test the configured settings by clicking the Test settings button and entering the phone number to which a one-time PIN code will be sent.

Authenticate with Passcode

Use this activity to allow users to use a passcode for creating or updating their Questions and Answers profile. The users need to register an email address using Register or Manage My Profile workflow to receive the generated passcode, in case they forget their password and are not registered with Password Manager or have forgotten their answers to secret questions.

The Administrator must create a workflow to generate passcode for the users. When the user clicks the Get Passcode option on the Self-Service site, an auto-generated passcode is sent to their registered email address.

You do not need to configure any settings for this activity.

Use this authentication activity in the I Have a Passcode workflow only.

Action Activities

This section describes activities that provide core actions of the self-service workflows, such as Reset password in Active Directory, Unlock account, and so on.

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