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Password Manager 5.7.1 - Administration Guide

About Password Manager Getting Started Password Manager Architecture
Password Manager Components and Third-Party Solutions Typical Deployment Scenarios Password Manager in Perimeter Network Management Policy Overview Password Policy Overview Secure Password Extension Overview reCAPTCHA Overview User Enrollment Process Overview Questions and Answers Policy Overview Password Change and Reset Process Overview Data Replication Phone-Based Authentication Service Overview
Management Policies
Checklist: Configuring Password Manager Understanding Management Policies Configuring Access to the Administration Site Configuring Access to the Self-Service Site Configuring Access to the Helpdesk Site Configuring Questions and Answers Policy Workflow Overview Custom Workflows Custom Activities Self-Service Workflows Helpdesk Workflows Notification Activities User Enforcement Rules
General Settings Upgrading Password Manager Secure Password Extension Password Policies Reporting Password Manager Integration Appendixes Glossary About us

Specifying Advanced Options for Domain Connection

After you have created a domain connection, you can specify advanced settings for the connection: domain controllers and Active Directory sites of the managed domain. For more information about domain controllers, see Domain Controller.

To specify domain controllers

  1. On the Administration site, select the Management Policy you want to configure and click the Helpdesk Scope link.
  2. On the Helpdesk Scope page, select the domain connection for which you want to specify domain controllers and click Edit.
  3. On the Helpdesk Scope Settings for #Domain# page, click Edit.
  4. On the Advanced settings tab of the Edit Domain Connection dialog, click Add under the domain controllers table and select required domain controllers, and click Add.
  5. Click Save and select how you want to apply the updated settings. You can either apply the new settings for this helpdesk scope only, or everywhere where this domain connection is used.

Active Directory Sites

By specifying Active Directory sites in the domain connection settings you select the site in which you want Password Manager to replicate changes as soon as they occur in other sites. This can reduce downtime that users may experience when your environment has several Active Directory sites and changes may not get immediately replicated between the sites.

For example, when helpdesk operators unlock users’ accounts, this operation may occur in one site. But when users attempt to log in to their computers, this operation may occur in another site, to which the information about the unlocked account has not been replicated yet. In this case, users will not be able to log in until the information is replicated to the second site. To mitigate this issue, select the Active Directory sites in which you want to replicate changes immediately in the domain connection settings.

To specify Active Directory sites

  1. On the Administration site, select the Management Policy you want to configure and click the Helpdesk Scope link.
  2. On the Helpdesk Scope page, select the domain connection for which you want to specify Active Directory sites and click Edit.
  3. On the Helpdesk Scope Settings for #Domain# page, click Edit.
  4. On the Advanced Options tab of the Edit Domain Connection dialog, click Add under the Active Directory sites table, select required sites, and click Add. You can use the autofill option to automatically populate the table with all available sites from the current domain.
  5. Click Save and select how you want to apply the updated settings. You can either apply the new settings for this helpdesk scope only, or everywhere where this domain connection is used.

Changes Propagation

After you specify the Active Directory sites in which you want to push changes, you can also select what kind of changes to propagate. The following options are available:

  • Propagate changes related to the user’s account in Active Directory
  • Propagate changes related to the user’s Questions and Answers profile
  • Propagate password-related changes

Propagating account-related changes

Select this option to propagate information about unlocking and enabling user accounts in Active Directory. It is recommended to use this option when a managed domain has users in multiple Active Directory sites.

Propagating Q&A profile-related changes

Select this option to propagate information about editing, locking and unlocking Q&A profile, and passcodes issued by help desk. It is recommended to use this option when users and Password Manager Service use domain controllers from different sites. In this case, if a helpdesk operator assigns a passcode to a user (via the domain controller in one site), and then the user attempts to use the passcode on the Self-Service (via the domain controller in another site), the user may encounter the issue when the information about the passcode has not been replicated yet because of intersite replication latency.

Propagating password-related changes

Select this option to propagate information about changing or resetting user password. For more information, see Propagating password-related changes.

Changing Domain Management Account

To access a managed domain you can use either a domain management account or Password Manager Service account. For more information, see Changing Domain Management Account.

To modify account used to access a domain

  1. On the Administration site, select the Management Policy you want to configure and click the Helpdesk Scope link.
  2. On the Helpdesk Scope page, select the domain connection for which you want to change access account and click Edit.
  3. On the Helpdesk Scope Settings for #Domain# page, click Edit.
  4. In the Access account section of the Edit Domain Connection dialog, select Password Manager Service account to have Password Manager access the managed domain using the Password Manager Service account. Otherwise, select Domain management account, and then enter user name and password for the domain management account.
  5. Click Save and select how you want to apply the updated settings. You can either apply the new settings for this helpdesk scope only, or everywhere where this domain connection is used.
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