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Password Manager 5.7.1 - Administration Guide

About Password Manager Getting Started Password Manager Architecture
Password Manager Components and Third-Party Solutions Typical Deployment Scenarios Password Manager in Perimeter Network Management Policy Overview Password Policy Overview Secure Password Extension Overview reCAPTCHA Overview User Enrollment Process Overview Questions and Answers Policy Overview Password Change and Reset Process Overview Data Replication Phone-Based Authentication Service Overview
Management Policies
Checklist: Configuring Password Manager Understanding Management Policies Configuring Access to the Administration Site Configuring Access to the Self-Service Site Configuring Access to the Helpdesk Site Configuring Questions and Answers Policy Workflow Overview Custom Workflows Custom Activities Self-Service Workflows Helpdesk Workflows Notification Activities User Enforcement Rules
General Settings Upgrading Password Manager Secure Password Extension Password Policies Reporting Password Manager Integration Appendixes Glossary About us

Assign Passcode

You can use this workflow to configure the Assign Passcode task for the Helpdesk site. By using this task helpdesk operators can assign temporary passcodes to users who have forgotten their passwords and are not registered with Password Manager or have forgotten their answers to secret questions.

The default configuration of this workflow is the following:

  1. Assign passcode.
  2. Unlock Q&A profile.
  3. Restart workflow if error occurs.
  4. Email user if workflow succeeds.
  5. Email user if workflow fails.

Reset Password

You can use this workflow to configure the Reset Password task for the Helpdesk site. Helpdesk operators use this task to reset user passwords in managed domains and other connected data sources, if applicable.

The default configuration of this workflow is the following:

  1. Authenticate with Q&A profile.
  2. Reset password in Active Directory.
  3. Restart workflow if error occurs.
  4. Email user if workflow succeeds.
  5. Email user if workflow fails.

Unlock Account

You can use this workflow to configure the Unlock Account task for the Helpdesk site.

The default configuration of this workflow is the following:

  1. Authenticate with Q&A profile.
  2. Unlock account.
  3. Restart workflow if error occurs.
  4. Email user if workflow succeeds.
  5. Email user if workflow fails.

Unlock Q&A Profile

You can use this workflow to configure the Unlock Q&A Profile task for the Helpdesk site. By using this task, helpdesk operators can unlock users' Question and Answers profiles that are locked as a result of a sequence of failed attempts to provide the correct answers to secret questions.

The default configuration of this workflow is the following:

  1. Unlock Q&A profile.
  2. Restart workflow if error occurs.
  3. Email user if workflow succeeds.
  4. Email user if workflow fails.
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