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Password Manager 5.7.1 - Administration Guide

About Password Manager Getting Started Password Manager Architecture
Password Manager Components and Third-Party Solutions Typical Deployment Scenarios Password Manager in Perimeter Network Management Policy Overview Password Policy Overview Secure Password Extension Overview reCAPTCHA Overview User Enrollment Process Overview Questions and Answers Policy Overview Password Change and Reset Process Overview Data Replication Phone-Based Authentication Service Overview
Management Policies
Checklist: Configuring Password Manager Understanding Management Policies Configuring Access to the Administration Site Configuring Access to the Self-Service Site Configuring Access to the Helpdesk Site Configuring Questions and Answers Policy Workflow Overview Custom Workflows Custom Activities Self-Service Workflows Helpdesk Workflows Notification Activities User Enforcement Rules
General Settings Upgrading Password Manager Secure Password Extension Password Policies Reporting Password Manager Integration Appendixes Glossary About us

Diagnostic Logging

Diagnostic Logging

Password Manager provides a simple and convenient way to collect the diagnostic information about the activity of Password Manager. Diagnostic logging is mainly intended to be used by support personnel for troubleshooting purposes.

To enable diagnostic logging in Password Manager

  1. On the home page of the Administration site, click General Settings, and then click the Logging tab.
  2. Configure the following options as required:
Table 16:

 

Option

Description

Specify the path to the log file:

Type a path to the file to store the diagnostic information.

Set log level

The following log levels are available:

Turn off logging - Select this option to turn off logging.

Log errors only - Select this option to log only errors.

Verbose logging - Select this option to log the most extended diagnostic information.

  1. Click Save.

    IMPORTANT: Do not enable verbose logging tracing for long periods of time. Verbose logging creates log files that can accumulate quickly. Always monitor available disk space when verbose logging is enabled.

Scheduled Tasks

Scheduled Tasks

When installing Password Manager, the Password Manager setup adds the following scheduled tasks on the computer where Password Manager is installed: Invitation to Create/Update Q&A Profile, Reminder to Create/Update Q&A Profiles, Reminder to Change Password, Maximum Password Age Policy, User Status Statistics.

Invitation to Create/Update Q&A Profile Task

This task is used to enumerate users who are not registered with Password Manager or must update their Q&A profiles and send email notifications to such users. This task is applied to users who have not been invited to create or update their Q&A profiles.

The scope of this task corresponds to the scope of the Invite Users to Create/Update Q&A Profiles user enforcement rule.

To each user from the user scope, the task is applied only once. After a user has been invited to create or update his Q&A profile, the Reminder to Create/Update Q&A Profile task will be applied to this user.

You should configure this scheduled task to enable the Invite Users to Create/Update Q&A Profiles user enforcement rule. If you disable this scheduled task, the user enforcement rule will not be implemented. For more information on this user enforcement rule, see Invite Users to Create/Update Q&A Profiles.

To schedule this task

  1. Connect to the Administration site by typing the Administration site URL in the address bar of your Web browser. By default, the URL is http://<ComputerName>/PMAdmin/.
  2. On the menu bar, click General Settings, then click the Scheduled Tasks tab.
  3. Click Edit under the Invitation to Create/Update Q&A Profile task.
  4. From the drop-down list select one of the following options: Run hourly, Run daily or Run weekly.
  5. Depending on the option selected above, specify the time and/or days of the week when this task should be run.
  6. Under Run the task on this Password Manager instance, select the Password Manager server on which the task should be run.

    IMPORTANT: The task status can be viewed only on the Password Manager instance on which the task is scheduled to run.
  7. Click Save.

To force the task to run earlier than scheduled, click the Run now link under the task.

Reminder to Create/Update Q&A Profile Task

This task is used to send notifications to users who have been invited to create or update their Q&A profiles. If you configure the notification schedule, the task will send notification messages (email and/or Secure Password Extension notifications) to corresponding users.

The scope of this task corresponds to the scope of the Remind Users to Create/Update Q&A Profiles user enforcement rule.

You should configure this scheduled task to enable the Remind Users to Create/Update Q&A Profiles user enforcement rule. If you disable the scheduled task, the user enforcement rule will not be implemented. For more information on this user enforcement rule, see Remind Users to Create/Update Q&A Profiles.

To schedule this task

  1. Connect to the Administration site by typing the Administration site URL in the address bar of your Web browser. By default, the URL is http://<ComputerName>/PMAdmin/.
  2. On the menu bar, click General Settings, then click the Scheduled Tasks tab.
  3. Click Edit under the Reminder to Create/Update Q&A Profile task.
  4. From the drop-down list select one of the following options: Run hourly, Run daily or Run weekly.
  5. Depending on the option selected above, specify the time and/or days of the week when this task should be run.
  6. Under Run the task on this Password Manager instance, select the Password Manager server on which the task should be run.

    IMPORTANT: The task status can be viewed only on the Password Manager instance on which the task is scheduled to run.
  7. Click Save.

To force the task to run earlier than scheduled, click the Run now link under the task.

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