All built-in notifications can be of two types: user notifications and administrator notifications. Each notification type is divided into success and failure notifications. So, for each workflow four notification activities are available:
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IMPORTANT: Before configuring notifications, ensure that you have configured the outgoing mail servers. To specify the SMTP server settings, use the procedure outlined in Outgoing Mail Servers. |
By default, Email user if workflow succeeds and Email user if workflow fails activities are included in every self-service and helpdesk workflow. These activities contain predefined notification templates that correspond to a workflow. For example, user notification activities in the Forgot My Password workflow offer templates about successful/failed password reset.
The notification templates are available in 17 languages: Chinese (Simplified), Chinese (Traditional), Czech, Danish, Dutch, English, French, German, Italian, Japanese, Korean, Polish, Portuguese (Brazil), Portuguese (Portugal), Russian, Spanish, Swedish.
By default, for each user notification activity included in the default workflow configuration 17 languages are available: English as the default language and the others as additional languages. You can also select more languages by clicking the Add new language link in the notification activity dialog box.
The language of notification corresponds to the language of a user’s Q&A profile. If the Q&A profile is configured in a language that is not included in the list of languages available for Password Manager email notifications, the user will receive the notification in the default language.
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NOTE: Predefined notification templates in 17 languages are available for user notifications only (Email user if workflow succeeds and Email user if workflow fails activities). |
You can customize email notification messages distributed by Password Manager to meet specific requirements in your organization.
The following table describes parameters that you can use in email notifications:
Parameter |
Description |
Examples |
#PRODUCT_NAME_FULL# |
Full name of the software product. The parameter value is a constant. |
One Identity Password Manager |
#PRODUCT_NAME_SHORT# |
Short name of the software product. The parameter value is a constant. |
Password Manager |
#COMPANY_NAME_FULL# |
Full name of the company. The parameter value is a constant. |
One Identity LLC |
#COMPANY_NAME_SHORT# |
Short name of the company. The parameter value is a constant. |
One Identity |
#USER_ACCOUNT_NAME# |
User’s CN. |
CN=JSmith |
#USER_DISPLAY_NAME# |
User’s display name. |
John Smith |
#USER_DOMAIN_NAME_LONG# |
Name of the application directory partition that a user belongs to. |
O=Company,C=US |
#USER_DOMAIN_ALIAS# |
Alias of a managed application directory partition specified by an administrator. |
My system |
#USER_IP# |
User’s IP address. |
191.168.1.0 |
#OPERATOR_ACCOUNT_NAME# |
Helpdesk operator’s user name. |
JDoe |
#OPERATOR_IP# |
Helpdesk operator’s IP address. |
172.16.254.1 |
#WORKFLOW_NAME# |
Name of the workflow that was executed. All workflow names are available on the Administration site. |
Forgot My Password |
#WORKFLOW_RESULT# |
Result of a workflow execution displayed on the status page of the Self-Service site. |
Your password was successfully changed. |
#WORKFLOW_SUMMARY# |
Text displayed in the details pane on the status page of the Self-Service site. |
Notification was sent to your email. |
The notifications are sent either in plain text or as HTML.
To configure user email notifications
You can use this activity in any self-service workflow to notify users about a successfully performed workflow. For example, to notify a user that his account has been unlocked, use this activity in the Unlock My Account workflow.
You can use this activity in any helpdesk workflow to notify users about errors occurred in a workflow. For example, to notify a user an error occurred when a helpdesk operator attempted to reset password, use this activity in the Reset Password workflow.
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