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Password Manager 5.7.1 - Administrator Guide (AD LDS edition)

About Password Manager Getting Started Password Manager Architecture Management Policies
Checklist: Configuring Password Manager Understanding Management Policies Configuring Access to the Administration Site Configuring Access to the Self-Service Site Configuring Access to the Helpdesk Site Configuring Questions and Answers Policy Workflow Overview Custom Workflows Custom Activities Self-Service Workflows Helpdesk Workflows User Enforcement Rules
General Settings Password Policies Reporting Appendix A: Accounts Used in Password Manager for AD LDS Appendix B: Open Communication Ports for Password Manager for AD LDS Appendix C: Customization Options Overview Glossary About us

Email Administrator if Workflow Succeeds

Email Administrator if Workflow Succeeds

You can use this activity in any self-service workflow to notify an administrator about a successfully performed workflow. For example, to notify the administrator that a specific user has successfully unlocked the account, use this activity in the Unlock My Account workflow.

In the Administrator’s email address text box, specify the e-mail address of the administrator you want to receive notifications.

Email Administrator if Workflow Fails

Email Administrator if Workflow Fails

You can use this activity in any self-service workflow to notify an administrator about errors occurred in a workflow. For example, to notify the administrator that errors occurred when a user tried to reset password, use this activity in the Forgot My Password workflow.

In the Administrator’s email address text box, specify the e-mail address of the administrator you want to receive notifications.

 

Helpdesk Workflows

By configuring the helpdesk workflows you can specify what tasks will be available to helpdesk operators on the Helpdesk site, and configure options for each available task. You can also create custom activities and custom workflows. For more information, see Custom Workflows and Custom Activities.

The following helpdesk built-in workflows are available:

  • Verify User Identity
  • Assign Passcode
  • Reset Password
  • Unlock Account
  • Unlock Q&A Profile
  • Enforce Update of Q&A Profile

The helpdesk workflows correspond to the tasks on the Helpdesk site. If you enable a helpdesk workflow, the corresponding task will be available to operators on the Helpdesk site.

Verify User Identity

You can use this workflow to configure the Verify User Identity task for the Helpdesk site. A helpdesk operator should verify user identity before performing any password management task.

The default configuration of this workflow is the following:

  1. Authenticate with Q&A profile.
  2. Restart workflow if error occurs.
  3. Email user if workflow succeeds.
  4. Email user if workflow fails.
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