You can configure cross-platform password synchronization using One Identity Quick Connect. If used in conjunction with Quick Connect Sync Engine, Password Manager allows you to enable users and helpdesk operators to manage their passwords across a wide variety of connected systems.
To enable Password Manager to set passwords in connected systems, the account used to access Quick Connect must be a member of the local administrators group on the Quick Connect server.
For more information on using Quick Connect with Password Manager, see Reset Password in AD LDS and Connected Systems.
This section provides a list of communication ports that need to be open in the firewall for Password Manager to function properly.
There are multiple ways to customize the Self-Service and Helpdesk sites. You can customize email notifications, change company and product logos and Web sites color scheme, etc.
The following customization options are available in Password Manager:
You can change the steps and the order of steps in self-service and helpdesk tasks by modifying the workflows that correspond to these tasks. For example, to modify the Forgot My Password task on the Self-Service site you need to modify the Forgot My Password workflow on the Administration site.
A workflow consists of activities; each activity can be configured independently of other activities. Almost each activity corresponds to a single step in a task, that is a single page in the wizard a user goes through to complete the task.
By adding and removing activities and changing activities’ order in a self-service workflow you can define what wizard pages and in what order users will go through when performing a task on the Self-Service site. The same applies to the Helpdesk site and helpdesk workflows.
To edit a workflow, open the workflow on the Administration site and add or remove activities in the workflow designer.
For more information on configuring workflows, see Workflow Structure.
For more information on modifying self-service workflows and activities, see Self-Service Workflows.
For more information on modifying helpdesk workflows and activities, see Helpdesk Workflows.