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Password Manager 5.7.1 - Administrator Guide (AD LDS edition)

About Password Manager Getting Started Password Manager Architecture Management Policies
Checklist: Configuring Password Manager Understanding Management Policies Configuring Access to the Administration Site Configuring Access to the Self-Service Site Configuring Access to the Helpdesk Site Configuring Questions and Answers Policy Workflow Overview Custom Workflows Custom Activities Self-Service Workflows Helpdesk Workflows User Enforcement Rules
General Settings Password Policies Reporting Appendix A: Accounts Used in Password Manager for AD LDS Appendix B: Open Communication Ports for Password Manager for AD LDS Appendix C: Customization Options Overview Glossary About us

Self-Service Site

Self-Service Site

The Self-Service site provides users with the ability to easily and securely manage their passwords, thus eliminating the need for assistance from high-level administrators and reducing helpdesk workload.

The Self-Service site can be installed on the same server as the Administration Site and Password Manager Service, or on a stand-alone server, for example, if you want to install the Self-Service site in a perimeter network (DMZ).

Helpdesk Site

Helpdesk Site

The Helpdesk site handles typical tasks performed by helpdesk operators, such as resetting passwords, unlocking user accounts, assigning temporary passcodes, and managing users' Questions and Answers profiles.

The Helpdesk site can be installed either on the same server as the as the Administration Site and Password Manager Service, or on a stand-alone server.

TeleSign

TeleSign

TeleSign is a service that provides phone-based authentication for Password Manager users. To enable the TeleSign service, it must be covered by your license and the administrator must configure the Authenticate via Phone activity and include the activity in corresponding workflows. If TeleSign is enabled, when performing a task on the Self-Service or Helpdesk site, users will prompted to select their phone number to which a one-time code will be sent by TeleSign and then enter the code on the site for verification.

TeleSign service is available anywhere where users can receive calls or text messages. To receive verification codes, users do not need to install any applications on their phones.

To communicate with TeleSign Password Manager uses REST API.

For more information, see Phone-Based Authentication Service Overview.

SQL Server Database and SQL Server Reporting Services

Using an SQL database and SQL Server Reporting Services you can manage reports that allow you to analyze how the application is used.

The available out-of-the-box reports help you track user registration activity, helpdesk tasks, user statuses, etc.

For more information, see Reporting and User Action History Overview.

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