The Self-Service site provides users with the ability to easily and securely manage their passwords, thus eliminating the need for assistance from high-level administrators and reducing helpdesk workload.
The Self-Service site can be installed on the same server as the Administration Site and Password Manager Service, or on a stand-alone server, for example, if you want to install the Self-Service site in a perimeter network (DMZ).
The Helpdesk site handles typical tasks performed by helpdesk operators, such as resetting passwords, unlocking user accounts, assigning temporary passcodes, and managing users' Questions and Answers profiles.
The Helpdesk site can be installed either on the same server as the as the Administration Site and Password Manager Service, or on a stand-alone server.
TeleSign is a service that provides phone-based authentication for Password Manager users. To enable the TeleSign service, it must be covered by your license and the administrator must configure the Authenticate via Phone activity and include the activity in corresponding workflows. If TeleSign is enabled, when performing a task on the Self-Service or Helpdesk site, users will prompted to select their phone number to which a one-time code will be sent by TeleSign and then enter the code on the site for verification.
TeleSign service is available anywhere where users can receive calls or text messages. To receive verification codes, users do not need to install any applications on their phones.
To communicate with TeleSign Password Manager uses REST API.
For more information, see Phone-Based Authentication Service Overview.
Using an SQL database and SQL Server Reporting Services you can manage reports that allow you to analyze how the application is used.
The available out-of-the-box reports help you track user registration activity, helpdesk tasks, user statuses, etc.
For more information, see Reporting and User Action History Overview.